TGI Fridays

Our server Timmy was terrible. We waited with no menus in an empty restaurant for nearly 20 min before he even approached the table. When e finally came over to take our drink and appetizer order, he ignored half the table and brought our drinks out one at a time. We had to flag down another waitress to put in the rest of our appetizer order. Another 35 min went by in an empty restaurant and no sign of our Timmy. A young woman brought out on plate of apps and nothing else, we watched as Timmy wandered around and ignored us when we clearly had food burning under the heat lamps. We flagged him down again and requested the rest of our apps and some refills. At this point another 10 min went by and Timmy came out with half our lunch, no apps and no refills. 2 of us had no apps and no lunch plates while we all sat around with empty glasses. There were only 4 of us in a restaurant with only 5 other tables and 2 other servers. I’m not one for no tipping but he didn’t deserve one, and yet my many years as a server still made me tip the little jerk 12% when what he deserved was to be fired. He wasn’t friendly or helpful. He neglected our table and all our food was either late or cold. I will not ever be coming back to this location as long as Timmy is a server there!

The manager here is amazing… I had a small (and I mean small) issue with my meal and she comped the appetizer as well as me and my boyfriends meal… we paid for our drinks and my dessert… was completely not necessary but she said she wanted to make sure we were happy!

Jack Daniels ribs are the absolute best. I also really like the appetizer sampler and that’s pretty much where it ends. Service is beyond slow and you usually end up with cold food. Waitresses are careless and would rather chit chat with each other instead of letting the customers know what’s going on with their food. I mean, if it’s dead and we’re waiting over 45 min for our food there’s a problem. Manager was kind of whatever about it and said he’ll figure out what the issue was and never returned. Oh well won’t be going back. Such a shame.

Honestly some of the worst food you can order out. Whathappenedto this place? Years ago it was a good option to take the kids for moderate cost. Can’t find any food on the menu that’s worth ordering. Many better options

Place is awesome!!! satisfied every time i come here. staff is great nice people. cool place and have a huge variety on the menu and also a variety of Jack Daniels food. Great place thankful to have it around.

Service is not attentive.
My friend & I wanted to watch the Pats, somewhere, with a couple of beers & food. He suggested this place. I’m not huge on chains, but didn’t want to be one of those people, so we went. I’d been to this location many times, but not for years. I had told my friend that it may be mobbed, so we’d better have a backup plan. I was surprised to find that, despite a Pats game being on, the place was not at all busy. I guess now I know why, based on my experience, plus prior reviews. My experience was not that the service was rude (it wasn’t): it just wasn’t there! Slow, or non-​existent from start to finish. No menus were offered; my friend finally grabbed them from the table behind us. No drink refills offered: we had to track down a staff member. Ketchup, for fries, & requested water not provided. I was having a Jack Daniels burger, & thought that a JD, straight up, would go nicely with it. There was just no one around to take my order. Sale lost!
The food was just average, making that the BEST part of the experience.
Overall, there is just no enthusiasm here by the staff, so why should anyone be enthused to be a customer? I won’t bother going back.

Alright so i’m a huge fan of Friday’s and hadn’t been there for years, However after Unilocal’ing this location i read the feedback from customers and figured instead of dining-​in i’d place an order for pick-​up thinking that i would somehow bypass the poor customer service etc. So i place my order at 1:15pm and pick it up at around 2pm. First things first, when i visit a restaurant i expect some level of acknowledgement or courtesy, it seems that in this particular Friday’s location that is non-​existent; I walked in and stood there right-​next to the podium for a FULL 15-​minutes meanwhile waiters/​waitresses passed by me and none even approached me to ask if id been assisted. After getting fed-​up i walk over to the bar and explain to the bartender that i’m coming to pickup an order and she happily assists me.
After such unpleasant experience i had lost my appetite, When i get home i look at my order and see that i paid $ 15 for such an unusually small portion, the plate was literally twice the size and the cooks must’ve literally taken one scoop of pasta and placed it in the center of the foam plate without any garnish or bread-​stick, extras or etc. the chicken was overcooked and tasted charred and there were only 3 pieces of shrimp in the pasta (i counted).
Overall this place needs some serious management/​staff changes or re-​training, This entire experience has been upsetting to say the least — I gave it one star because the lady at the bar was very helpful and courteous other than that if i had the ability to do NO STARS i would.

This place has gone downhill. I will not return. My wife used to love their cob salad, but it no longer is done the way she likes it. They were out of onion soup so I just had a salad. First they served my wife’s soup. When she finished that I was served my salad. When I was done, they brought my wife’s cob salad. Not the way to serve food. Beware!

Sitting here at fridays as i write this. I just had to make a post. Me and my boyfriend have come here on a few occassions and the sevice has been horrible. Tonight we got great service from our waiter Niko he was very attentive and had a great personality. Finally some good service here. Keep Niko around please =) food was great as well… thumbs up.

Customer service is shit. The waitresses are not very attentive, I come here pretty often, I do like the food. The managers are always kind enough to make up for the rude, unhappy waitresses. There is usually one or two waitresses that are upbeat and happy to do their job.
I was there for my nieces bday and asked them if they could sing happy bday, they normally have a song and bring out a brownie. My waiter told me, «sorry we can do that no more, it’s not allowed, I’ll get in big trouble, blah blah.» She made it seem like she would love to do it if she could, so we were very understanding and thought it was a bummer.
A week later, me and my fiancé went to eat there and they were singing a woman and her family happy bday !!!

My son, my friend and myself went to this location for a late dinner. The service was horrible, the waitress forgot my chips and salsa, gave the head of lettuce in my sons salad, forgot the mozzarella Salad for my entrée. And the staff were all hanging at the bar, having personal conversations and not paying attention to their tables. When we asked for the bill, i was using my stripes credit and wanted a free chicken entrée, and they used the cesear salad that my son ordered as the free entrée. There was no chicken in the salad. I have been coming to fridays for years, and always have good service. I will never come to this location again. Ever.

Avoid this restaurant! Soup was ice cold and soup bowl was dirty. Portions were tiny. Grilled chicken was disgusting.

One good part about my visit was the price of the food and the actual taste. The appetizers tasted really good. The sliders were so flavorful!
service was horrendous though. Took a good 10 minutes to be offered a drink or even a menu, which was pretty sad since we sat at the bar and about 2 feet away from the POS.
also, all the tv’s are connected, which means that you can only broadcast 2 or 3 channels at a time, lame. Also, the tv’s could use an upgrade. One was so damaged that it only showed a black and white picture.
I will probably try them again and sit out on the patio and give the service another chance. Oh and I went on a slow night where there was definitely enough staff coverage.
oh and the $ 5 citrus raspberry cooler was sooooo good!

[May 2015] This is actually pretty fairly close to a five.
I like the welcome at the door, but the attention does tail off a bit after that. We had four of us there.
Margarita shaker drink was very good.
Appetizers: potstickers (yum!). Memphis BBQ yum.
Unique: Bacon-​wrapped jalapeño poppers were great, and so were the warm pretzels with beer/​cheese sauce.
Jack Daniels back ribs are totally wonderful — worth the extra.
Join the ‘stripes’ club, it has occasional great deals. Just make sure waiter/​waitress properly credits you.

Food was ok. Service was horrible though.
Waitress got our order wrong, forgot some of our drinks, and proceeded to ignore us so that she and the staff could hang out in a corner booth. And was giving us an attitude when we were interrupted her a and her friends to ask for our check. Would never come back

Uhh… it was ok. I much the prefer the Chili’s Bar and Grill across the street, but this place wasn’t terrible.
It is definitely is good for families, and has a very nostalgic style. I usually get chicken fingers and french fries at restaurants, and here they were alright. I actually enjoyed the chicken compared to my feelings on the rest of the restaurant, it was rather tasty. It did have an arcade area, but it was closed when I was there or something, so I’m not sure if it’s still there.
But anyways, it was an alright restaurant, I’ve been to much better, but I’ve also been to much worse. You can TRY it if your in the area, but I’d rather go to Chili’s, or Kelly’s Roast Beef or something.

Been here a few times… Nothing extra or out of the ordinary. Wait staff are pleasant but not over the top to accommodate you. Food is okay for American cuisine.
Drinks are the only thing that would keep me coming back…
I find it odd we had to wait 25mins for a table when the place is somewhat empty… and the hostess would seat the larger group before our group of four. She didn’t greet us and was occupied with absolutely no one.

Came here for a late night, last minute thing. It was 11:00p and we were desparate. They had quick and great service. No complaints. I had the mushroom bacon burger. Finished everything. Hit the spot. We had the sampler to begin with. Bf had a double pattied burger. He finished that as well. We had blue moon beer also. Not a bad night.

it’s really 3.5 stars b/​c of the speed of service. but first with the positives. the place was very large and well designed. the hostess was very friendly but a little slow to respond but not a big problem. the flatbread florentine was very good and not salty like most places. it was part of the pick 2 for $ 10 deal. i got the basalmic chicken. it was good but the chicken breast was kind of small but it comes stacked with romaine lettuce. the strawberry chicken with clam chowder. both were really good as well. the pecan chicken ($ 11) and shrimp Fridays was good but the shrimp were slightly undercooked.
the waitress was very friendly and helpful but a little slow to wait on us but it seemed like service was a little slow in general. the tables next to us remained unclean 15 mins after the party left and it wasn’t busy at all. they seemed to have enough workers so i wasn’t sure what the hold up was. the speed of service was my biggest complaint but the food was surprisingly good for a TGI Fridays.
overall, if you’re into chain restaurants this one is a safe bet.

Like Fridays. .I mean you know what you are going to get when you go to Fridays…
But on this trip it was a litlte special (we were having an Anniversary Dinner) I mean yeah its Fridays we are not fine dining. .But still.
We get there and the place was empty and I hate when they seat you next to the only other table of people in the restaurant, I know its for server conveinence but I cannot stand it…
The waitress comes over AND OMG… She might have been cracked out, drunk and had a serious ADD, OCD issue… She tried to be nice, but in the first 3 minutes I learned her whole life story (AND I DIDNT ASK)… she just kept over-​doing it & it was to the point I wanted to tell her Ok, STFU…
The food was good, the drinks SUCKED… I usually drink wine & am mad I didnt just get some because all you can taste in the Fridays drinks lately is MIX… I hate that…
Will def continue to go to Fridays as its the BF’s fave… Just wont go to this one!