MINI of Fairfield County

I highly recommend this dealership for all you car needs! Today with so many choices for shopping or servicing your car, what set everyone a part is the customer services. I was so impress with the follow up of my salesman Antonio, that when the time came for me to changed my car it was a no brainier. Of course after you purchase the car usually dealers don follow up with you or care how you feel! This was no the case here. I now own 3 minis and continue to service then at this location Peter the service Manager is very customer service oriented and ensures the you are happy with your service! John is my service adviser and is the best at what he does! Very honest and genuine just try to help you. No to mention the if you purchase you car here they will wash it for you at any time!!! I have become a loyal customer of this location and is a pleasure doing business with this dealership.
I hope this help
Enrique

I recently purchased a used car from Mini. I can say that is was an extremely pleasurable experience. The staff was friendly and inviting, answered all of my questions. Car dealerships are always given a bad rap for being overly pushy, this was not the case and I without a doubt will recommend to all my friends for the ease of dealings and the attention paid to my needs. Two thumbs up to you my friends.

I have owned my mini for over 13 years with only pure love and joy in my heart. But during that time I have moved several different times making me take my car to several different dealerships for maintence. Over the years, I have always been greeted and spoken to with listening ears and ultimate respect until now. This isnt my first interaction with Mini of Fairfield county sad to say but yet my interactions are all the same. Every time I call, I am interupted on the phone and cut off midsentance so they can transfer me to another department without even hearing the reason for my call. There was one time I actually had to beg them to not transfer me because they heard me say «I am having an issue with my car and broke down on 95…» and before I could finish they were like «let me transfer you to the service department» and the phone went silent. All I was calling for was the updated address because I knew a few years ago they had moved without updating their site, which lead me to driving to their old location. I just hope they realize that how they treat people does affect if people will be returning and when I do purchase another mini I will be going to another dealership that treats me with a bit more respect and actually listens to me.

Super happy with my 2016 Mini !! Carol Moore was fantastic, helpful, patient with me and even came in twice on her days off to help me purchase my new car. The dealership has a great vibe, and everyone was pleasant and helpful. Very positive experience.

My son and I visited MINI of Darien today. We were there about 20 to 30 minutes, looking at the cars in the showroom and sitting in some. Despite an abundance of sales representatives, NO one ever approached us to enquire whether we were interested in a car! I was there to look at cars prior the expiration of my current lease next month. Needless to say, we left and went the Jeep dealer in Greenwich who could not have been more welcoming and helpful. As a one-​time car salesman, I cannot understand how the people at MINI of Darien sell any cars!

I have only good things to say about the service and staff at MINI of Fairfield County. While I do not know everyone’s names, to share that Service Advisors Scott Miller and John Corcoran have always been incredibly helpful and kind. I am very pleased with the service and hospitality I have received to date at MINI of Fairfield County.
2016 Update: Peter Reed helped me on my last visit to MINI Fairfield County and he too was incredibly helpful and kind.

After a year and a half of extremely positive interactions with another Callari Auto Group Dealer (Alfa Romeo Fiat of Stamford), decided to stop in @ Mini of Fairfield County the other day to replace shabby looking floor mats on my Mini Coupe.
Was greeted with enthusiasm and immediately treated as a «valued customer,» even though all my Minis to date have been purchased @ another dealer. The mats were expediently ordered (without pre-​pay, btw!) and the parts manager called on the day originally promised to let me know the mats were in fact in.
Service department treated me with equal professionalism and enthusiasm when I inquired about replacing the prematurely «aged» roof stripes under warranty – no mention of the too often uttered «car was purchased at another dealer,» or «we don’t provide loaners if your car was not purchased here» phrases so often heard at many car dealers – instead, replacement stripes were ordered and a service appointment (with loaner car) has been scheduled.
Net, net: this dealership has its act together – I look forward to doing more business here!

Now the proud owners of a Mini Cooper Hardtop (as of today), we look forward to years of great service from MINI of Fairfield County. Tom Nerreau (the sales manager) even went to fetch our car so it would be quicker for us to be on our way. They certainly know how to make MINI shopping memorable.

Awesome place to buy your MINI !

I went in and spoke to a salesman and inquired about the .9% financing available as advertised on TV and also Mini’s website. That salesman had no idea what I was talking about.
I explained to him that I wanted an economical car and we could not find any on their lot that were even close to the 20K to 22K MSRP that is advertised by Mini.
All of the cars had about 10,000 dollars in options which was way out of my price range. So the salesman tried to steer me towards a used car that would be more in my price range. It was in bad shape and way over priced at 16K for a car that was a few years old. He said he would look for some cars that were priced closer to MSRP but never came through.
A couple weeks later I went to another Mini dealer that had many cars priced nearer to MSRP and we made a deal on the spot that day!
I always try to do business locally but sadly the saleman and the dealer didn’t come through on affordable cars near the price range.
Maybe it has to do with the clientelle that they are used to serving being able to afford more expensive cars.
I followed up with the dealer in detail via email and received no response.