McMahon Ford

I have not purchased a car at McMahon but have had them service four cars over the years. I have found them to be excellent mechanics with the service staff being honest and fourth right with no surprises at time of pick up.

My husband and I went to McMahon Ford to see about purchasing a used car as a second car for our family. We had a definite ceiling in price, but were also hoping to get a solid, safe and reliable car — and that’s exactly what we got! We worked with Ed Maldonado and Kevin McMahon to find a car within our price range that checked all of the boxes that we require for our family. Everyone was so friendly and helpful — no pushiness, or up-​selling; just honest, understanding, straightforward salesmanship.
We picked up our new old car this morning, and could not be happier. The car we bought was originally purchased from McMahon and has been serviced there throughout it’s 7-​year life — and looks and drives like a new car. It has been maintained beautifully by their shop — and we will continue to bring it there!
It’s also worth it to note that my brother bought a used Ford Explorer from McMahon Ford in ¹⁹⁹⁹⁄₂₀₀₀ when his twins were born. They are turning 16 next year, and are currently learning to drive in that same car! I don’t remember how old it was when he bought it, but 16 years later, it’s still running strong! Can’t beat that…
Long story short, when it comes time for us to purchase another car — new or used, we’ll definitely be going back to McMahon. I can’t recommend them enough!

Took my car due to some starter and other electrical issues here (older ford Taurus) after trying out several other shops in Norwalk and having quite poor results. At McMahon they had a very convenient drop off, honest about what they find is wrong and the prices. They aren’t exactly cheap… but I haven’t found anyone in this area that is. They called me throughout the process and updated me, told me exactly how much things would cost before doing the work, and were an easy pick up. I was also given a ~$ 40 credit for if I return, which *hopefully* I won’t need to.
I didn’t experience any of the negative aspects listed by the others on here.

VERY disappointed with the service here. I bought my car at this dealership which was a very smooth process and have brought my car in for service here twice before this time which was fine. They do not have many service vehicles so if you need one you have to book a week or two out, which is a pain but whatever.
This time around I had to bring my car back because it keeps malfunctioning, set to drop off Monday and pick up a service vehicle but none are available (even though it was booked for me two weeks prior). Was told to try the next morning, at 9am still no service vehicle. Told they would make the car a priority and get it done ASAP, didn’t. It’s now 230, car just went in and no promise as to it being done today. Was told that «we will figure it out» when the time comes if it’s not ready by four. This has wasted my entire day and has been nothing but a headache for something that should have been addressed before

Find someplace else to take your car! Charged me ~$ 750 for unnecessary repairs.
I took my car here over a period of around 18 months for regular maintenance and things were generally fine. Although the only reason I took my car here is because it was the closest dealership to my office and they would give me a free ride to/​from my office (very helpful). I never had an unpleasant experience with the staff, but compared to the previous dealership I went to (I lived in the DC metro area for 4 years) this place is not well run. The staff are less friendly and seem less competent than what I was used to.
I did have one particularly bad experience which is the main reason why I can’t recommend taking your car here for anything other than oil changes and tire rotations.
I made an appointment for July 11^th because the emissions light had been on for a few weeks. The mechanics did not have enough time to take a look at my car on that day. I didn’t receive any notice until I called in (they told me they would call me back) around 3 pm and asked about my car. I was leaving the next day for a trip so I had to come back to the dealership and pick up my car.
I was able to bring the car back the following week and I was told that I needed a new throttle body (I was not really sure what this was). I asked what was wrong with the old one, but the service associate was not able to provide that information, but said that he was sure that I needed a new one. It was a bit odd to me that the service associate was not able to tell me what is wrong with the part, but was sure that it needed to be replaced.
He explained that a faulty throttle body could cause stalling and acceleration problems. My car has never stalled in the 5 years I have owned it. To be fair there were very rare and minor acceleration problems (maybe 10 instances that I can remember) which seemed to happen at the end of the day when I was leaving my parking garage after work. It seemed to me that it was more of a transmission problem (but I’m not a mechanic). I had this issue previously checked out by a different dealership a year earlier and they said nothing was wrong with the transmission and they could not reproduce the acceleration problem. In addition this problem had not happened in a long time so I am convinced it was unrelated to the emissions light.
I was told that it would cost ~$ 350 for the new part plus two hours of labor (they charge ~$ 100 and hour for labor) and the diagnosis charge ($ 100 just to look at your car when the check engine light comes on) which came to $ 735. I picked up my car on July 18^th and then on July 20^th the emission light came back on! When I picked up my car I had been assured that the «problem» was fixed. I am not even sure there was a problem because my car was running fine.
I took the car back again and they wanted to charge me another $ 350 to replace some sensor (can’t remember now), which I declined. They waived the $ 100 diagnosis charge this time, and the manager assured me that the mechanic who had first worked on my car had 30 years of experience and knew what he was doing. My car has been driving fine ever since. The emissions light went off a month or so later and the next time I took it back for scheduled maintenance there were no issues.