Pep Boys Auto

Just got scammed out $ 50. Pep boys advertised a $ 50 bonus on 4 Cooper Tires. The store employee game me the rebate form and said I could either mail it in or do it on line. I tried to submit it on line first. The web site said the offer didn’t exist.
I then called their customer service and was told the same thing. They said the particular Cooper tire I bought didn’t qualify. Apparently the store employees were not aware of this as they thought it would apply and gave me the submission form.
I don’t fault the employees as it is on the surface a deceptive promotion and Ad. The average person would not suspect the fine print excluding this particular Cooper tire.
Beware of their promotions. They are designed to not pay. They are essentially a scam.

Went for an oil change. Place was clean, staff were friendly. They did not try to hustle me for extra, frivolous services (unlike many other places), and they had a coupon for $ 49 for a synthetic change and filter, so good deal. Will go back.

This pep boys has excellent service that was prompt and efficient!
Each person I encountered from start to finish was polite professional and courteous! I was visiting relativesWhen my car was towed there, my car wouldn’t turn over. Had the car jumped and nothing. Almost within minutes of the tow driver getting my car I received a call. Couple of hours later, after tests were done, it was just a simple battery replacement. If this were say the local Midas or Aamco, they would have found «other issues» I set myself up to hear I needed another fuel pump or something else more expensive. Fortunately my family referred me to this pep boys where they not only took care of me and didn’t exaggerate the damage, someone was sent to get me to get my car!!!
Tim Kevin and Rudy are exceptional and provided one of if not the most pleasant customer service I ever had in an auto shop!!!
Thank you and I’ll be sure to return if I need anything else and refer others!
A++

I made an appointment online and when I went in the store they told me my oil change (synthetic) would be $ 25 more than the price online. I told them about the online price and he replied «Sorry, dude, I don’t know what you want me to do about it.» It’s appalling how rude and disrespectful he was. Who hired this guy? Isn’t this a national chain? I walked out, and hopefully no one frequents this store and they go out of business. Ridiculous!

A two hour tire rotation this place SUCKS!!! Don’t come here
Unless you want to sit around and waste your day.

Made an appointment online for a free A/​C check. Received a tracking id # and service work order # for express check-​in. Followed the instructions for completing the repair order and waited in front of a service bay for 10 minutes before I was acknowledged. After I stated I had an appointment, I was told I had to go inside to talk to the manager. Manager stated they have nothing to do with online appointments and their «master» mechanic was not on duty (the only employee qualified to inspect A/​C.) I took a day off work to get this repaired and planned my whole day around an «appointment» that the store claims they had no control of. If I designed an online appointment system that took detailed customer contact and vehicle information, I would certainly provide an interface that would inform store personnel of booked online appts. How can you possibly run a service business not knowing your potential workload? Allowing a system for which you have no control over to book appointments for you without your knowledge? That’s an unbelieveable business model. Pep Boys wasted my valuable time by ruining a morning of a rare day off work. They have lost a customer forever.

On a Friday afternoon I went to have my blinker light bulb replaced. I had an appointment, but was running late, so I knew that was probably going to cost me extra wait time.
There was only 1 other customer in the store, so I thought it wouldn’t be that long, but then looked and saw that all the service bays were occupied. The owner told me it would be about 90 minutes, so I took a seat.
Nearly 2 hours later my car still hadn’t been brought in, but the mechanics were all working hard. As we closed on the 2 hour mark a mechanic came to get my keys, and did the job in about 10 minutes.
The manager refused to charge me for the service since I had waited so long. To me, that really meant a lot. Every business will have its bad days, but how a customer is treated in those times makes a lot of difference.
I will give this place another chance because I appreciate that the manager, Eduardo, did the right thing, and I was really not expecting to be given free service.

Had a flat tire that needed repair. I was told I damaged the tire. Quite possibly, but the tire I needed they no longer carry. I was told it would be 2 days since they needed to order a tire. Pep boys no longer carries Cooper S4 tires. I asked if they could give me a comparable tire since I wouldn’t be able to ride on a donut for 2 days. I was told no. I asked to speak to the manager and he suggested I drive on the donut for 2 days but could not help with my request for a comparable tire. It turns out the tire was 5 minutes from my home address. I drove to that Pep Boys and only waited 2 hours for it to be replaced. I was also charged for another installation package and pro rated tire. Which is fine, except this is the 2^nd defective Cooper tire and 4^th flat in a year.

Meh. Resolved