Dunkin Donuts

Dunkin Donuts??? More like ROCKIN DONUTS. There is so much hype in this day and age revolving around Krispy Kreme. Yes they have their whole hot and ready thing going for them but DUNKIN doesn’t just give you a donut, it gives you an experience. Hand frosted works of art made by only the finest staff leave you itching for more each and every time. I walked into this DUNKIN Donuts and was immediately blown away by the aromas of freshly cooked dough and smiles. My cashier was such a sweet young girl named Emma who was truly passionate about her job. Before I even ordered she asked me if I was interested in purchasing a medium french vanilla iced coffee with cream and sugar; she READ MY MIND!!! That’s how good they are. if I’ve learned anything over the years it’s that there are 2 goals you should try to achieve — 1. Be the best grandma you can possibly be (bake lots of cookies ;)) 2. Love what you do and do what you love. Dunkin captures all of this on a daily basis, now that’s something special. Roll tide ladies!

I was traveling from Charlotte to the mountains on 77 and stopped at this Dunkin Donuts for coffee as it is not far off the highway. Two employees were on shift and no other customers were in the store when I arrived. It took a few minutes for one of the two employees to approach the cash register to take my order-​which seemed to be an unnecessary wait. I ordered an iced caramel latte which is a pretty straight forward menu item. After waiting about ten minutes at the counter with an unwrapped straw in hand, the same guy that took my order asked if I was waiting on anything. He had literally taken my order and then forgotten about it moments later. He did apologize when I reiterated my order but acted as if it was the first time he had heard of my wanting a latte. It took the guy three times to make my drink. The first time, he left out the caramel. The second time, he dumped the drink out after it was made. It was on the third attempt that he was able to hand off the beverage to me. Mind you, I know about his failings due to his cursing and dropping the «F» bomb with every other action behind the counter.
The finished latte was pretty underwhelming. The overly abundant caramel syrup wasn’t mixed well and tasted pretty artificial. There drink lacked whipped cream and caramel drizzle on top. I have worked at several Dunkin Donuts as a shift leader throughout high school and into my first year of college. This store is an embarrassment to the brand due to the general lack of service, attention and skill displayed through this interaction.
Train your employees to competently make menu items. Demand nothing less than excellent customer service. Send your employees home if they’re too high function at work.

Off to a bad start. This was my second time visiting this new location and both times I received service from the same girl. Everybody is pretty young, which I guess you’d expect… and in general everyone was kind of just standing around hanging out. This isn’t really what bothered me though, because at least those who were just chilling were somewhat friendly. Now I have come to not expect much in the way of customer service these days, but there’s a line and my cashier was definitely on the «I’m getting on Unilocal» side of it.
While I was standing in line the other cashier was helping a couple in front of me and I wasn’t even sure my cashier was open because she was just standing there. Finally she says «can I help you?» No smile, completely monotone, she didn’t even lift her head to look at me! I had to ask if she was even talking to me. To which she replied «yea.» Still no eye contact. When I asked what kind of bagels they had (wasn’t wearing my glasses so I couldn’t see the options), she pointed with the lamest, saddest arm I’ve ever seen and said «what we have down there.» Then when the transaction was over I couldn’t even tell because she didn’t say anything… not bye, not have a good day, not see you next time, not thank you… nada. No effort or any kind of desire to offer me even the bare minimum kind of service… which, like it or not, is literally your job.
I called the first time a fluke and gave this location a second chance, but without adequate customer service training for their employees I would rather not deal with the bad attitude and spend my money elsewhere.