Cool Your Air

Biggest scam artists… And shitty lack of so called «customer service» especially by Sean K. … Had numerous problems on a year and a half old machine that was installed by them first the coil needs to be replaced and they want to charge $ 900 because technically I’m out of their labor warranty yet parts are covered (I have been trying them to address the issue with me prior to me going out of labor warranty) they say we will give u a break and only charge $ 250 maybe cause it was Xmas eve they felt they were giving me a deal when in reality they pushed me outta of the 1year labour warrantyThe five times I called For service tech sent out here I get a different guy every time and the guy previously that was here doesn’t even work for the company anymore that says a lot right there… And in those five visits on a-​year-​old system we did it in please coil cleaning $ 200 we did a permanent electrostatic filter $ 185,One technician said it needed to pounds of Freon no system should need that after a year. So they act like it’s fixed when it’s truly not… I have a technician by the name of Michael Clarke who is phenomenal at what he does he comes out Saturday and tells me the inside motor now needs to be replaced. we are still talking about a system that is less than 18 months old… So let me get this right, I spent $ 3200 on a new system over $ 600 on so called solutions to my air unit that’s not been working right since day 1 and now they quote me $ 500 to install the part that is under warranty! Make a few calls Gotta it installed thru another company for $ 149. Not only will they never get any business from me, the BBB has received my complaint along with my call logs email tracks and invoices showing this company is not trustworthy! Never use these guys!!! Ps Sean and Dan and whoever runs this company. good luck finding a new tech as good as Clark cause that bridge is about to be burned:)

Fast service and easy to work with. Very happy with my cold new Ac in my house. Thanks for being so easy to work with guys! Tech was very knowledgable and informative. Thanks for all the help and making this an easy project that didn’t waste my day. Breathing easy now.

I had a great experience with this company, they installed my AC unit with ease and a very fair price. The entire process was simple and I will recommend them to all my friends.

I had a wonderful experience with this company. They were very honest, helpful, and polite. They made sure I had a full understanding of the issue at hand and how they were going to fix it. I never had to worry about hidden costs or being taken advantage of as they were very transparent with everything they did. They will for sure be getting my business again in the future.

Finest service I’ve seen out of an air condition company thus far. They were instantly out to one of my units to diagnose the issue and quoted my a repair cost much cheaper then all the others. I think I have found my new a/​c company. They will soon be servicing all my units

I would recommend cool air now that they are under new management. Had an issue back in Jan and was finally resolved as they are now focusing on customer service.
Seems like they are finally fading out the weak and bringing in the all stars. Not sure what their prices are but the new manager seems to be doing something right.
Good luck on your search.

They are a little on the pricy side, but I found David to be extremely professional and very informative. He gave me some great tips on how to save money and prevent future service.

Over priced and horrible customer service.
My 1^st attempt with this company resulted in me wasting three hours of my day waiting on a «service tech» that never showed up. When I called in to see what happened I was «greeted» by a woman who stated that the driver showed up and called me, but I didn’t answer. When she confirmed the number they had the wrong number on file (they where able to call the day before to confirm the appointment btw)
So I expressed my frustration (that I wasted 3 hours of my day and canceled appointments to make this «service call ») and she responded with a «what do you want me to do, cry about it»
A preceded to call her a female dog and hung up the phone. (Pardon the potty mouth language, I don’t take kindly to bad customer service)
She then decided to call me back three days later to reschedule. I explained what happened and she convinced me to have a second service call and apologized for the bad customer service. So I bent, and I let them come out for the estimate.
(Day of the estimate)
The «service tech» showed up making whooping noises and on the phone with some «buddy» that was getting married. He appologized for his lack of professionalism, then I showed him the unit (ac unint that is). He went through the same mundane «what’s wrong with your ac» question then he wrote up a quote.
His quote was the highest of all the ac people that have come out to service the unit.
The end.

Called them on a Friday night, they showed up when they said they would and fixed my a/​c fast and efficiently. Thank you Cool Air.

Tech came by yesterday to look at my pool heater. What a thieving incompetent jerk. He told me my compressor was bad after he performed minor tests. I told him I was surprised because I hear it turn on. Gave me estimate for almost $ 2000 to replace. I also called aquacal the manufactures service center. Extremely knowledgeable guy Mr. Shepherd came by and reset code on heater panel $ 95 all in! Done fixed cya later. Avoid Cool Air USA.
UPDATE: I changed my review from one star to three. Sean the owner has called me a few times in the last year. He takes his Unilocal review very seriously. He very much cares about his reputation, and the integrity of his employees. He seems very sincere and professional, and was obviously very disturbed by my previous review. As a business owner myself I feel I can empathize with him. He stated that the technician offender is no longer with his firm, and he has eighty technicians ready to respond to any A/​C or pool heater problem I might incur. I am skeptical by nature, but I feel I would give them a second chance.

cool air usa came to the house to fix the air conditioner. after taking the money for parts and labor (800.00), they said the a/​c was too old and we needed to replace it. he quoted 5300.00 minus what they already took, the balance was 4500.00. they would not give us time to price around. he wanted a contract signed that evening. i said no. i called around the next day and got a quote of 3000.00. however, the a/​c man came out and said that we did not need a new unit and he fixed the unit for 700.00. i will never call this company again. they were trying to take advantage of us and sell a unit that was not necessary. they are a scam company.

So, according to many cabbies and, even, some fellow residents, my old apartment building in Miami Beach was a rehabbed crack house.
I’m serious.
I moved to Miami to live in a crack house. Hmm, in hindsight, I guess I should not have been surprised by anything, huh? The building looked fine on the outside. The floors had been re-​done (wood; pretty). The walls were new (flimsy and cheap, but new). But the ducts had not been rehabbed. And when you’re retro-​fitting an old crack house for use by the public, you should probably look in to getting the ducts cleaned. Turns out that years of foul chemicals, etc. don’t go away with a paint job. I was sick from a month or so after I moved in until I moved out. I had severe respiratory issues that sent me to 3 ENTs. I wasn’t the only one. My next door neighbor coughed from morning until night. I heard another neighbor sneeze constantly. Something was in the air.
Taking a page from my Encyclopedia Brown handbook, I started rooting around the vents: crusted blackness as far as I could see. I looked at the dining room chair underneath the vent: more black soot. Oh, hay-​ell no.* I called my landlord and demanded immediate remediation. They stalled but, eventually, gave in to my demands. The CAU tech came out, examined the situation and told me that I had a ‘problem.‘
Another one?
He’d been hired to (basically) wipe down the vents. What he saw: mold, residue and other gross things. He asked if I had been experiencing any wheezing/​coughing. I replied that I had. He replied that he wasn’t surprised. Oh, hay-​ell no. I called my landlord back and demanded a true remediation. They balked at the price. I let them know I would pursue my options if they didn’t ok the work. They relented. The tech started his cleaning process. I had 4 vents in the ²⁄₂. He spent his time at only one. Whether or not that was the only one paid for or the worst of the lot, I don’t know. Throughout and after the process, he showed me some of the residue he was extracting (he sprayed chemicals and sucked up other debris). I was thoroughly grossed out. I appreciated his truthfulness but wished he would have explained more of the process to me. As it was, I didn’t understand why he was only working on one vent. There were things he claimed he couldn’t disclose to me since I wasn’t the client. I get it but I was, also, frustrated. My health was impacted and I was getting no answers. He applied his chemicals for, about, 20 minutes, told me not to run the a/​c for a while, gave me his card, and left.
Post-​treatment, I still wheezed and coughed but I didn’t sneeze as much. My final trip to the ENT revealed what I feared (more later) and I knew I had to get the hell out of that clap trap. Hats off for doing more than he was scheduled to do (of course, he got paid dramatically more for it) but I wasn’t left entirely satisfied (or healed) from the experience.
*Building review is coming.

NO, NO, NO AND NO!!!
I used this company initially because they actually came out and helped us one time when I lived in a townhouse. They have quick response and a ton of Techs because they are one of the largest in the area. That is also their problem.
We purchased a new home and we hired them to do the A/​C inspection. They guy they sent out was totally incompetent and missed blatant errors. The most blatant was that our A/​C was TOO SMALL! He was later fired because of his known incompetence but not before we purchased the house without having the owner replace the A/​C.
So $ 5,000.00 later we have a new Unit. This year a part blew and we had them replace it because it was under warranty. They gave us the part for free as covered in the warranty but hen charged us $ 300.00 for a, «re stocking fee.» The part itself was $ 259.00. So then the Tech told us we were four lbs. low on coolant. So I ended up spending over $ 600.00 for a warranty covered part and repair.
Oh, that’s not it. so I started noticing the A/​C making weird sounds and that the wooden floor near the inside unit was cold and damp. Not good, it was leaking. That is right, their Tech who was supposed to improve our system, actually didn’t know what he was doing and coolant has leaked out so bad that our inside cooling coils have frozen into two solid blocks of ice.
I AM FURIOUS!!! Then their guy last night on the phone says, «We have to determine if we caused the error for us to cover it without charging you.» WHAT???
I am done with them, warranty or not do not let these folks near your A/​C Unit.
USE SOMEONE ELSE!!!

These guys came, conquered, and left the machine like new. I had a smoker for a tenant for five years and was shocked of the condition of the place and unit.
This company came immediately and took charge. Not sure about price, maybe more than others (maybe) but a professional job.
When I got home, the tech had left me a mess. When I called the company about it, they took charge, they apologized, and did right by me! I will use them again!

Once upon a time my A.C. stopped working and I had no one to go to except Cool Air USA, this was the only company that was able to help me on the same day. My brother told me about them and I gave them a call around ten in the morning. I told them about my problem and they said they’ll have a technician come over. They were easy to schedule and very nice on the phone. The quote was very affordable so I accepted.
They sent Frank to take a look. He was very friendly and helpful and was able to fix my A.C. after I found out that it had something to do with the compressor. A job well done, and now it’s working perfectly. No time wasted and no extra charges to worry about, the guys can be very helpful when you need them to be.
I am happy with the work and I would contact them again. Kudos!

This is an amazing company. I had a problem with my AC and did a search on the weekend for an AC repair place and this one popped first up on the list. I definitely could not wait because my apartment felt like a sauna in the middle of the month of October. This service was fast and reliable. They were out within a few hours. Considering this was a weekend their service was prompt and efficient. They did what needed to be done and seemed very honest. I had a few questions after and they were more than eager to assist me with my questions regarding my AC unit. If I have any other problems with my AC I will be sure to call this company again. The owner was also, extremely nice and knowledgeable.

we got lio and jr for a service contract visit, they clean the drain line and check the unit for free.
i will recommend anybody to use cool air usa

Wish I would have seen these reviews before I called them. They have phony web sites with different names. I called and all of the sudden these guys from cool air show up. Extremely rude and trying to change and sell new parts that I didn’t even need. Replaced a capacitor without even telling me how much it was. Total ripoff and fraud. Called their CS and the guy was even worst that the techs. Stay away from them!

I wish I read the reviews prior to calling this company.
The man who came to fix my unit had no manners and didn’t bring a ladder. It took him literally 5 seconds to diagnose the problem. After having to call my landlord, he kept making remarks about how I was «wasting his time.» TERRIBLE customer service. DO NOT HIRE!

Stay away from this outfit. They swoop in, claim to make repairs and then present a huge bill that you must pay on the spot. Our service consisted of replacing 3 parts totaling $ 50 (parts price) but their bill was $ 1,000. I kid you not. And the 2 large guys there essentially coerce you into paying the fee and signing the paperwork which deprives you of any claims against the company.
Oh, and our A/​C unit has broken down twice in the 3 months since they «fixed» everything.