Advanced Valley Eye Associates

After waiting in a cattle line for 30 minutes they tried to get me to buy glasses for $ 500. I went in a few months later to get my prescription and they wouldn’t give to me. Wanted me to only buy from them. Its my prescription my insurance paid forq

Scheduling Appointments: I had just changed my insurance and needed a new glasses prescription asap. I called and the earliest they had was two months away. Then two days before my appointment they changed it to the following week. I was disappointed. HOWEVER, I after visiting I can see why they have so many patients. It was an extremely friendly staff and they were very welcoming.
Waiting Room: They have cookies, coffee, tv and magazines in the waiting room to make for a very accommodating waiting room. I appreciated it.
The appointment: I had gotten my initial appointment done and even gotten my eyes checked for prescription glasses. When I went the following week to get my prescription filled, they said that I had not gotten my eyes checked for a prescription and that I needed another appointment. (Even though I just had!) Instead of arguing, I went to my next appointment and talked to the optometrist and asked them what was different about this appointment versus my initial one. Embarrassed, he looked into my records and although they had checked my eyes for glasses, they had not written it down.
They reimbursed me and apologized profusely. My prescription was filed in a week and half’s time.
Conclusion:
They are nice and accommodating. However, they have organizational issues that made me disappointed.

I’ve wanted lasik surgery done for years, but never actually went through with the procedure due to life getting in the way. I was finally in a position to start educating myself further to make my final decision if I wanted to go through with the surgery. I had done research on Dr. Miller prior to my consultation, so I felt I was prepared. But there was so much more to learn about the equipment, how it works, and the importance of the high tech equipment being updated and calibrated before every surgery day. It was a wonderful experience from the first day I called I felt welcomed and comfortable. The day of my surgery Dr. Miller could tell I was nervous so he gave me a stuffed dog to hold onto. I’m a 24 year old woman and I love that I didn’t have to do it alone, even if it was just a stuffed animal, it gave me comfort. I had such a great experience I would highly recommend to anyone who is scared of the procedure, or just thinking about it and wanted to get information, Dr. Miller is your professional you want to go to. Very friendly, outgoing, and compassionate to each patients needs and lifestyles. I enjoy my commute up to my appointments because I know it’ll be such a pleasant experience. My surgery was in May 2015 and that very same day after 8 hours of rest, I opened my eyes and I could see the time on the clock across my bedroom. It’s so amazing to see for the first time without having to struggle to find your glasses. I have an overwhelming appreciation and gratefulness for Dr. Miller and his staff. They are worth every penny and I thank them for giving me better sight.

I’m in my 40’s and had to have cataract surgery on my eye.
(The cataract formed from taking steroid medications for asthma and allergies over the years. So cataracts can be a side effect of long-​term use of steroid medication and not everyone knows this.)
First, I met with an eye surgeon that my Optometrist recommended in Midtown, Sacramento… and I was not impressed with them.
So I turned to Unilocal and found Dr. Miller in Davis.
My experience with Dr. Miller’s staff was fantastic. He is a complete professional with an excellent staff.
The surgery itself took 15 minutes and wasn’t bad at all.
I’m very pleased with the results.

I am thrilled with my eyesight now that Dr. Miller operated on my eyes for cataracts! The whole procedure was so smooth, from my first exam all the way to the end. Dr. Miller took the time to call me after each surgery to see how I was doing. The office staff were so helpful with keeping me informed of all my appointments and how and when to use the eye drops!
I would highly recommend this business to anyone needing surgery.
I’m a very happy person to be able to drive safely and to see all the leaves on the trees again!

Dr. Miller and his staff are very nice and professional. They keep current with diagnostic equipment investments, which is very important.

From day one to the final procedure, Dr. Miller and his team at Advanced Valley Eye Associates gave me the best possible LASIK experience that I could have asked for! From their personanability, professionalism, to thier top knotch preformace, I could not be more happy with my procedure. I felt comftoratble, and that I was in the best hands possible! I would HIGHLY reccomend Dr. Miller and Advanced Valley Eye Associates to any one considering LASIK or other eye related procedures.

I scheduled my elderly father an appt for an eye exam, I noticed his vision just wasn’t what it used to be. My mother has now healed from her cataract surgery and has one more appt to go. My dad was pleased with her results so he decided to see Dr Miller for his eye exam. My dad was a bit nervous but he felt really comfortable during the exam. My husband was their translating for him and explaining things so he would understand. Dr Miller performed an extensive eye exam at no additional cost because he was concerned with what he was seeing in my dads eyes. I was super shocked but it goes to show that he is a very good eye dr. Even though the news wasn’t so great after explaining things to my dad and the pros and cons of what he has going on with his eyes my dad accepted to see a specialist that he will be referred to. My dads very stubborn and typically he doesn’t listen to the any Dr, but he sure did listen to Dr Miller. After his eye exam my dad even asked my mom for all his medications he hasn’t been taking on a regular basis to control his diabetes and blood pressure which have greatly affected his vision. I will be back their Wednesday for my moms last check up since her surgery, her vision has definitely improved since her procedure. Overall advanced valley eye and Dr Miller have become the family eye Dr. As for me any time my PCP needs an eye exam I go to them and they send my results right away since I had a pituitary adenoma removed I get eye exams to make sure nothing else is growing and pressing on my optic nerves or causing me to lose my peripheral vision when any lab work is abnormal. So far so good. No complaints for anyone on my end.

Very impressed with the office & staff. Dr. Miller is amazing. Will definitely be going back.

Called the office because my contact prescription expired, I was told they would not renew my prescription without being see. I told them the prescription I was using was fine and I didn’t need to be seen. They never explain why it was only good for 1 year. When I ask to speak to a doctor I was told that would not be possible, I asked why I was told the doctor would tell me the samething. When I tried to given them my phone number to please have the doctor call they hung up on me. I guess they don’t need my business or my recommendation to friends and family.

I was here a few months ago for a checkup and ordered some contacts and then came back in a few weeks later just browsing at frames for when my insurance would kick in this upcoming year. I’m glad I checked it out before giving them any more of my money or time. The staff at the front desk is not only cold, but make you feel as though you being there is a nuisance. They act bored, yet still try to «seem» busy, which was the part that annoyed me the most.
The staff that services you at the glasses frames area is just about the same. My boyfriend and I were sitting next to an elderly man who was being helped out with picking out frames and lenses — they kept pushing the «extras» (anti-​glare films, etc.) on him. It made me feel disgusted and disappointed with their pushy-​ness. The man was clearly unsure of what was and was not necessary, yet he ended up buying many of the add-​ons.
The only reason they have one star is for the doctor who was nice. I will now most definitely not be going back to them for any service in the upcoming year.

I was so impressed with the treatment my husband received from Advanced Valley Eye Associates, I wanted to share his recent email to them:
«I wanted to thank all of you for the exceptional customer service and care that was extended to me Wednesday, September 3^rd. While my wife has been a patient of AVEA for a number of years, I had been a patient of another ophthalmology group in Davis simply because my primary care provider had initially referred me there years ago. Recently, I had been contemplating switching to AVEA so that we would both be under the care of the same eye care professionals.
I developed an eye care issue just days ago that greatly concerned me and wasn’t going away. Since I had planned on switching to AVEA in the near future, I contacted my primary care provider on Wednesday and asked for a referral to your group rather than contacting my previous eye care provider. The referral was processed by mid-​day and at 3:00 pm I walked into AVEA to ask for an expedited appointment sometime within a day or so. To my surprise, the concern by the AVEA staff regarding my eye symptoms allowed me to be seen within the hour.
I want to thank all of you for the professional, caring, and superior customer service that was provided me. Stephanie at the front desk was extremely helpful, efficient, and wonderful to work with in getting me admitted as a new patient and set with an appointment within the hour. Lacee was equally as helpful, efficient, thorough, and great to work with during the initial exam and tests that were conducted. And Dr. Robillard was very thorough and professional in listening to my symptoms, understanding my concerns, and reviewing the exam and test results. He was amazing in his ability to explain the results in both an easy to understand and medical point of view. All three exhibited a concerned and calming attitude that was reassuring to my wife and I, and are true professionals.
The care and interaction I experienced with Stephanie, Lacee, and Dr. Robillard was above and beyond what I had expected on such short notice, but I am now certain that is the level of care that the AVEA family provides on a regular basis. I thank all of you for the exceptional care provided me, and my wife and I both look forward to many years of being AVEA patients.»

This is an edit to my earlier review which I will leave intact below for reference. To make a long story short, I had a mixed experience and I ended by rating Advanced Valley Eye Associates three stars based on what is written below. I can’t change any of that, but I decided to go back after (1) getting an apology from Dr. Miller for the poor performance and (2) a promise that they would correct their failings. I waited for about three months and dropped in today to see what they could do with my frames. I went in cold and said nothing about my past experience. The young lady behind the counter (I didn’t get her name) understood what I was saying and fixed both frames to my satisfaction as if it were no big deal. She made sure I was happy and offered to tweak more if needed.
Quick, simple and very pleasant. They have totally won me back. So, five stars for bouncing back and taking sincere criticism from a customer and making it right without knowing if I would ever return. I highly recommend Advanced Valley Eye Associates.
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September, 2014
My experience has been more Meh, but I try to be charitable and understanding because stuff happens:
Four stars for the optometric and ophthalmology exams. Doctor Miller and his optometric technicians do a good job of getting you through the exam process fairly quickly and painlessly as possible. To be fair, I don’t see how such an exam could receive a five star rating because it isn’t pleasant, so add a star here if you actually like having your eyes dilated. They also have a new gizmo that eliminates the old device that mashes up against your eyeballs. A definite improvement.
Three stars for the process of frame selection and ordering. For this latest prescription, I used my existing Silhouette frames and needed new sunglasses. The frames I want to continue using for my regular glasses got tweaked during a wrestling match with one of my grandkids. I pointed out how the one temple was opening too far and causing the frames to slip. They said they could order the temple and have it there in a couple days. I had a hard time finding a pair of sunglass frames I liked. I’d been looking for some time and had not found any frames in Sacramento but finally chose a pair that, while not ideal, meet by needs. It’s my impression that people are buying frames online and I understand how the bricks and mortar places can’t really compete with that kind of selection. I was told I’d get a call when both sets were ready in about two weeks.
Two stars for getting the frames back on my face. Three and a half weeks went by when I finally decided to call to see what was happening. «Oops! Yes, they are here. We’re sorry you didn’t get a call!» Grrr. When I went in it was only the sunglasses that were ready, the replacement temple had still not arrived. A week later the regular glasses were ready, but the replacement temple was either defective or the geometry was off causing them to open too wide just as before. I wonder now if it was the same temple because I was experiencing the same problem. In any case I went back for an adjustment. They made some small adjustments that helped and explained they didn’t want to «do too much at one time.» They felt better, but after a couple of days I was experiencing the same problem so I went back. I had to point out what was wrong and that I wasn’t interested in just tweaking it a little, but wanted it fixed. Now, a new temple has been ordered and after waiting almost two weeks, I called and was told the piece is on «back order» and won’t be in for another two weeks… sigh.
Two stars for communication and the website. My wife gets here contacts there and loves Advanced Valley Eye. She says she gets texts and email when her contacts come in. I went to the website thinking I could register for the same service and that would solve some of the communication problems. You can’t do it on the website. That seems a little archaic in this day and age. Anyway I am supposedly set up now pending a text to confirm my number which I haven’t gotten yet. Another phone call? I’ll probably keep going to this vendor because Dr. Miller is an ophthalmologist and as perturbed as I am, they are local and better than the next best in town.

15 minutes appointment turnout to 60 minutes. A bit too long. But otherwise the
doctor is very good to me.

Dr. Miller is the most friendly and through eye doctor. He also runs an efficient office. Staff is friendly and knowledgeable. If you have eye problems he is the one to see!!!

While with any business I don’t expect to receive 100% satisfaction. However, Dr. Miller and his staff came pretty close.
I’ve experience Dr. Miller and his staff as an observer AND as a patient.
My boyfriend saw Dr. Miller and his staff first in order to do Lasik surgery. Anytime I was with him I was welcomed as well. While explaining the process Dr. Miller or his staff member always included me into the discussion as well. Making sure I was just as informed as my boyfriend. During the actual surgery I was able to watch it with a staff member (Elizabeth) sitting beside me going over each step. It was very informative and greatly appreciated.
The wonderful hospitality with Dr. Miller and his staff helped solidify my decision to do my Lasik surgery. I informed my optometrist and he agreed that Dr. Miller was a great choice to be my ophthalmologist.
For my initial consultation I did see one of Dr. Miller’s staff members. Once again it was Elizabeth and she went through everything that was involved from checking and mapping my eyes, to realistic expectations and possible risks, as well as financial cost. At the end of my consultation Dr. Miller verified my information from my optometrist to the information Elizabeth received during my examination. Before leaving I was informed that any questions or concerns I may have I could contact Dr. Miller or his staff at any time.
For my follow up appointments I was treated the same way as before. I was dealing with friendly and knowable staff members (James, Elizabeth, and Jackie) while doing my examinations and Dr. Miller verifying everything afterwards. At one point I was waiting in the waiting area for an exam room and another staff member came by and checked to see if I have already been assisted. That showed me the staff members do care about their patients and are willing to help.
My operation itself was amazing. After being greeted, I was in an exam room in three minutes. From there I was given some Valium and next thing I knew it was my time. There were two gentlemen assisting Dr. Miller (unfortunately I cannot remember their names) with the machines. Everything was well planned out. I was relaxed and the whole procedure was painless. Dr. Miller instructed me where I should be looking and what I should be doing. The whole process was quick that it could have been 15 minutes at most.
The next day for my follow up Dr. Miller checked and verified how I was doing. Sadly that would be the last time I would see Dr. Miller or his staff members.
Throughout the whole experience it was great to see staff members who enjoy their job and enjoy who they work with. It made me more comfortable each and every time I saw Dr. Miller or his staff members.
Additional bonuses:
The whole office was always clean including the exam rooms and experiment.
Text message appointment remembers were awesome and helpful.
Phone call from Dr. Miller after my post-​op appointment. Even though I’m not his patient anymore Dr. Miller takes the time to see how I am doing.
If you want your eyes to be in good hands I highly recommend Dr. Miller and his staff.

The experience I had there was wonderful and very informative so I had an easy time making the choices I wanted to for my vision. They were very thorough and I ended up having my lenses replaced to correct my farsightedness that was such a hindrance. Now I don’t need my contacts or glasses!!! The pros definitely outweigh the cons. :)

I have been seeing Dr. Miller for many years, I Had lens replacement surgery 6 years ago and things have never been brighter! I strongly recommend Dr. Miller and his staff!

I seriously just can not say enough good stuff about Dr. Miller and his staff. Dr. Miller came very HIGHLY recommended by my optometrist Dr. Bisek. Upon the initial phone call I’ve made I was treated very professionally while speaking to Elizabeth. I had my initial consultation to verify I was a good candidate. Elizabeth went over all of the possible risks, and what is involved, costs, financing pretty much everything. I met with Dr. Miller and he explained a few things, at which point even with having my prescription from Dr. Bisek he wanted to be through and double check everything at which point we did a full eye exam and even the computer plotted me out a prescription and it was pretty much dead on to that as well, I was told.
The day of my operation, I was greeted and expected at the front desk. Everything was planned out and ready to go before I even got there, and I even got there around 20 minutes early. I was given some Valium to help mellow me out before the operation. Everything during the procedure was very well planned out, right down to even giving me a stuffed animal dog to hold on to during the operation and a blanket since its pretty darn cold in the room. I was pretty loopy off of the drugs at this point but I do remember almost immediately after the procedure my vision was insanely better.
My girlfriend was actually able to watch the entire procedure, she was intrigued and actually wants to start saving up, so she could go about doing the lasik as well now.
Going in for my post-​op everything was absolutely great as well after not even 24 hours, I was starting to read some of the ²⁰⁄₁₅ lines! it was SO AWESOME!!!
I’d like to note Dr Miller called 2 days later me to actually check and make sure everything was still going well and everything was good.
I want to highly recommend Dr. Miller to anyone.
I’d like to note something I thought was so awesome, scheduling the appointments, I got email reminders along with the auto adding to my google calendar or the option of my outlook calendar. putting it through my google calendar it sync’s up with google maps and googleNOW hence showing you how traffic is and what not… totally awesome!

Dr. Miller is the best! Was contemplating LASIK for years. Discussed it with Dr. Miller and he convinced me to do LASIK. I have never had a better experience with a doctor, dentist etc. than with Dr. Miller.