AT&T

I have been their customer for 5+ years. There are ups and downs in customer service of this ATT Store. I have 10 lines with ATT. But I am totally unsatisfied with them. I was trying to get a prepaid line for my uncle last month and naturally I went to this ATT Store. We had an unlocked Sony Experia phone. They swap my credit card and then inserted the SIM and it did not get connected to their network (or they could not get it connected). Then after some trial and error we were told that the phone is locked (Not true, because right after this we went to T-​mobile next door and their SIM worked just fine). «OK, then» I said. «Can I get my money back?». The rep told me no, we cannot give your money back since this is prepaid SIM. I was totally shocked. I told them either make the thing work or reimburse my money. Then their manager came in, her name was Selena or something like that, and she told me with an ultimate impoliteness that there is no way we give your money ($ 40) back !!!
Having to know them during the past few years and how they propose things in store and deny what they just said afterward, I knew they are gonna take my money and decided to stay there until the issue is resolved. While there, I called ATT customer service by phone and after 1.5 hours (If you could believe this!!) they returned some $ 51 to my ATT account as credit.
Just saying, do not trust any statement from any of the staff in this ATT Store. Or at least record their voice, although not gonna do any benefit to you.

not gonna lie to ya’…you want great service and one-​on-​one attention:
ask for chris funtanilla. enough said.
he will go above and beyond to get you into a new phone or service plan of your choice.

I forgot to say, as a follow-​up, that I also ended up upgrading my phone at this location. My LG G2 was great at the time, but was experiencing some technical issues and I wanted a new phone. Wasn’t sure if I wanted another Android, or to try the iPhone ⁶⁄₆ Plus. I made a very unexpected choice and went with the Nexus 6. Although at first I was in love with the big screen and excellent speakers, I found the software experience to be lacking and the performance to be on the slow side (most likely Google’s forced software encryption). So I exchanged it for a very different phone entirely: the iPhone 6 (love this phone). As I am writing this review 6 months after the fact, I unfortunately cannot remember his name, but the individual who assisted me was great and made sure I understood everything about my upgrade and about the iPhone 6. The exchange process was very smooth. On my way out I forgot the box and paperwork for the phone (embarrassing, I know), but he personally called me to let me know. Now that is good service! Although I no longer live in the area, I would unhesitatingly recommend the downtown Davis AT&T store to anyone.

The store is huge compared to the other small businesses here in Davis, haha! Staff are friendly and greet you when you walk into the door. Someone usually is standing by the entrance to ask what you came in for and will check you in on the queue. Although there were several people ahead of us, we were seen in about 10 minutes and got our glass screen protector on perfectly by one of their workers! No charge of course as a AT&T customer (:

Greatest customer service from Danyell Zorio. Smart, knowledgeable and genuinely cares about the customer. If you can you need to get Danyell as your representative, you won’t be sorry.

I’ve been here twice in the last month. The workers greet you immediately. They put you on a waiting list when you need to be seen, if there’s a lot of people. They even have an option of giving you a text message when your next in line if you don’t want to wait there.
Today, Jeff helped me out. Unfortunately my new phone that I bought was tmobile locked. He advised me to go walk over to tmobile (around the corner) to see if it could be unlocked there. Jeff told me to ask for him when I got back to keep him updated. I did just that and another employee was nice enough to go find him in back.
I don’t know why there’s so many bad reviews, but I’m happy with the customer service here.

Just called 2 seconds ago and the guy was a condescending jerk. Not going here anymore and debating on leaving AT&T for T-​Mobile or metro. Horrible service.

this is probably the worst att store i ever went to. i came here and no one helped us check out in the front. After i came to the counter for help, the girl asked my name and told me she would sign me up. however, after waiting for 15minutes, another staff told us we were not even on the list. we were waiting for long time and end up being the last one on the list. this store sucks, so does ATT

The staff is not helpful, severly undertrained, and seemingly rude. I was having issues with my phone and came in for help. I dont know my way around phones, especially andriods very well and made sure to make that clear to the guy helping me. He continued to tell me that he couldn’t help me at the store, the only way I could fix the issue was to restore my phone to factory settings or go to the tech guys at my school so they could authenticate my IP address. What the heck. I found more information on Youtube that this guy offered. Sorry At&t, I hope this guy isnt on commission otherwise you are wasting your money.

It looks like the reviews for this branch are not consistent. So maybe I came in on a busy day but my experience today (01÷02÷15) was horrible. I came in for an upgrade and encountered one of the sales employee that had zero customer service skills whatsoever. He was very rude and spoke in a tone that would make you think you are wasting his time. There was no Hi or Hello, straight to what is your name and phone number on this one. He tried to sell me a more expensive phone and change my plans to save money, both I declined, explaining that I know what I want and the plan works for us. Plus if you need to change anything you can do it online easily. No need to be pushy and suggest that perhaps it wasn’t explained to me well or I did not understand it well. I have been an AT&T customer for almost a decade. Trust me I know. This might have frustrated him a little bit. What really did me in, is when he asked «do you know how much this phone cost?», I think he meant to say «would you like to review the items in your order?», either way it was poor execution of customer service. He even said to just come back when I have more time. I think he thought I was rushing that is why I walked out on him. Safe to say he is clueless. Not mentioning his name (again), if AT&T management reads this please just make the changes. I will go back to buying online. Never walking in an AT&T store.

A very pleasant experience! After being put on hold for one hour over the phone I decided to come to the att store in Davis to talk to a real person. Caesar and Noah were very helpful and patient and friendly! Thank you!

«Keep this plan, or switch company.» This was what one of employee suggested to me on Thursday. In the whole conversation, she sounded that she did not want to talk to me. How AWFUL the customer service is! That ruins my day!!!

I’ve been here a few times over the past few months and have had nothing but excellent service. Jeff helped me out two times and I believe I had Chris a while back. Both were extremely helpful and could answer all of my questions. I especially appreciate this after a nightmare of an experience at the Emeryville AT&T store. Lesson learned: there’s a lot of variability at the AT&T stores, but this is one of the good ones.

Awesome service. Was going to get com cast in Stockton but the employees at AT&T were super friendly. Meghan helped us in the store and James was the technician that hooked everything up. Both were super friendly and helpful! Would recommend’

No wonder this store is nearly always empty – the customer service is terrible!
I went in for a simple upgrade and was «assisted» by Matthew (note, there is another associate named Matt who seems all right). He had ZERO customer service skills and did not even greet me. When I explained to him what I needed, he gave me no help whatsoever and was even bold enough to cop an attitude! I’m generally a shy, reserved person, but this is the first time I’ve ever lost my patience with an employee! I left empty handed because he refused to do anything for me, speaking to me as if I were too dumb to understand what he was saying.
If you are ever referred to Matt, demand to have someone else help you. He puts the «ass» in «sales ASSociate.»

Professional care and service is clearly the mission of the Davis AT&T site on F Street.
I have always been a loyal customer of the products and services offered by this installment.
However, their caring staff
and ability to present assistance well and beyond the average offerings is an asset to the community of Davis.
Special Kudos to Chanin Mendoza!!!

I was there today with my mom and I got excellent service from Chris Funtanilla and he was so nice and friendly. I can say that the service there is very professional and caring. While my visit there I overheard an argument with an employee and a customer. The customer was super rude and the employee was so professional and helpful, I don’t know where the frustration was coming from. It was awkward and I was thankful the employee didn’t knock him out, cause I would of. The employee was super friendly and did all he could for this customer… The rep handled the situation like a try professional although the customer was being overly rude. Their were even children in there. BUT AT&T Davis is the BEST!!!

Super awesome place. I needed a new cell and a SUPER friendly and professional girl named Roquel (Raquel? I dunno how to spell it :/​) assisted me for like two hours, updating my account to get me a cheaper bill, and explaining all of the newest phones to me. She even stayed a good 45 minutes after they technically closed to help me out. Best employee ever! She should totally get a raise for her friendly demeanor. I was very satisfied with my first experience here. :)

This past weekend, an AT&T Uverse technician failed to show up or call me for an appointment to transfer my service. When I called the customer service line for Uverse, I kept getting a recording saying that their offices were closed.
Frustrated and without anyway of getting my Internet or TV running, I called this store since I have had such great service with them before.
They were simply awesome. Juan (on Monday) and Steve (on Sunday) spent a combined total of 75 minutes on the phone with AT&T tech services trying to resolve the issue for me. I am very grateful for their help. If Juan and Steve are reading this, THANK YOU! You two were great.

This review isn’t for the AT&T business in Davis but in regards to U-​verse internet offered by AT&T. I couldn’t find a way to file a complaint so I’m resorting to Unilocal to warn consumers potentially interested in U-​verse.
I had U-​Verse for a year when DSL became U-​verse. I’ve been trying to terminate my account because I’m moving. After multiple calls, more than 3, and at least 3 hours of being on hold, AT&T has greatly disappointed me. I understand they don’t want to lose customers but to simply put a customer on hold and not service them is unacceptable.
In addition I was given faulty information by the cancellation and retainment representative. He bluntly lied to me telling me that used U-​verse modems couldn’t be reused by a different user. I called back and spoke to a different representative who told me it was fine for a new account to use a used modem. Dishonest and manipulative methods will not help AT&T retain or gain customers.
If you are interested in U-​Verse be warned that you may receive substandard customer service, be lied to, and may NEVER be able to terminate your account.