Fetch Pets Specialty Store

My 1 year old got bitten by a cat who «lives in the store» (according to an employee) on the evening of June 4. Apparently the cat is a store pet who is left to wonder around for people to pet. I went up to the service desk where 4 teenager were chatting with each other or texting on their phone, and finally got the attention of one of them. I told her what had happened and asked whether there is a protocol in place for this kind of situation. Other employees became aware of the situation but no one was willing to help. They had no clue about what to do and told me that I should have been watching my kid (which my wife and I did). I expected them to help me with some kind of preventive treatment for infection (soap, antibiotic ointment, or something), but instead I got confronted by a young man who screamed at me and told me to get out of the store. I did, and I am never going back into the store unless my kid gets an infection. Then I am going back with my lawyer.
The lack of professionalism and preparedness that the young employees at the store showed under this situation can only be a reflection of how they treat their animals. There is a reason why their ratings in every website are so low.

Three Very rude girls working there. First off they have signs all over «$ 1 pay to play» I have been looking for another female Rottweiler and they finally had one. I asked to see the dog and was told by the three rude girls «If your not willing to actually buy the dog and take it home we can’t get it out» I asked «how I’m I suppose to know if I want he dog if I can’t see it?» She told me that they can’t just get dogs out to play and most kids always ask them to get them out so they can play with them, I said «Do I look like a kid? I. 50 years old!» She said «unless your willing to pay up to $ 1200 for the dog we are not aloud to get them out» I told her to keep her dog I would look someplace else and I wouldn’t buy anything from this store ever again. I spent $ 1600 buying two miniature Schnauzer 5 years ago from this store! I won’t do that again. And if you don’t want people to get he dogs out to play, take down the pay to play signs.

I was a little skeptical of this store after seeing all the negative reviews but after leaving Petland empty handed because they wanted $ 3400 for a golden retriever, I figured I would at least just check this place out. The staff here is amazing, they were willing to help and weren’t «too busy» to answer any of our questions. We purchased our second dog last night and I left this place completely satisfied. The living arrangements are nothing like described in the other reviews. They are exactly as you would see at any other pet store other than the fact that I saw a lady constantly cleaning all of them the entire time I was there. After we purchased our puppy, a puppy in a cage with another puppy was moved into the cage my puppy was in. They are not all crammed into tiny cages. They even allow you to pay a dollar to just play with a puppy and the money made off of this goes to the local humane society. The price of my dog was extremely reasonable and I also received other free goodies to go with my pet. I would recommend this pet store as a first resort to anyone I know. Carol was amazing and made our puppy purchase so easy and we left completely happy!

I loved our visit here and the employees were very attentive and helpful.
They get puppies from local breeders and while they charge a lot, the pups are adorable. You can pay $ 1 to play.
We just purchased two puppies from the store. They are living and playful. We are going for a vet check tomorrow but they appear to be healthy.

I have not purchased a dog here, but I go in frequently to check out the puppies and it disgusts me that they shove two decent size dog in small little cages, and when a worker lifted off the bottom of the cage to clean instead of removing the dog, lifted the bottom and squished the dog between the glass window and the bottom of the cage. When looking to purchase dogs from stores make sure they are from respectable breeders and you are getting exactly what you are told.

This is cruelty to animals at its worst. The dogs are filthy, WAY too big for the cages they are kept in, and half look sick. I don’t know how this place is even legal. This place needs to be shut down.

If I could give this 0 stars I would. The staff was rude when I went in to purchase a puppy. I fell in love with a little guy and wound up taking him home. 1 day later my dog was incredibly sick so I had to take him to the ER. he had pneumonia which he most certainly got from fetch because I had him for less than 24 hours and he was incredibly sick. My dog also developed digestive issues and is now on prescription food for life. I can only imagine this is due to his mixed breed background and not the «corgi-​bijon» mix I thought I purchased.
I love my dog to death but these people do not treat them right. The wire cages are horrid, and they shove 2 dogs into a small cage. when I complained about my dogs pneumonia to the owner, I simply received rude /​annoyed responses. DO NOT SUPPORT THIS BUSINESS. The dogs are cute but this business is HORRID!

So Unilocal removed my detailed review because it contained «second hand information». Well, let me tell you what. The few times I visited this store not only were the employees rude, but the puppies looked sickly and too young to have been weaned from their mother. Also, the puppies were kept in cages that had wire bottoms that were clearly uncomfortable for the puppies’ feet. This is not a «second hand account» but my actual experience and something that I saw more than once. This store had several negative reviews but now they are removed. Obviously the owners are monitoring and complaining to Unilocal each time there’s a negative review. This doesn’t seem to be a very honest practice.

Don’t go here !!! My wife and I went to look many times and one day fell in love with a puppy and took it home with us. From day 1 the dog has been sick. We have had endless vet visits and the so called warranty that we purchased from fetch has been nothing but a headache trying to get our money. Fetch clearly doesn’t care about the dogs just the profit. Do yourself a favor and buy from someone who actually takes care of your future family member

As someone who loves animals but cannot own one at this time due to military service, I really love visiting Fetch in the mall as does everyone else in our home who misses sharing our lives with furry companions! They are an adorable little pet shop bursting with many ridiculously cute and whimsical doggie toys, apparel, trinkets and gourmet looking frosted dog cookies that I love to buy for my friends’ doggies when they come to visit! They are often quite packed with people and have a diverse ever changing variety of puppies to choose from along with a few kittens here and there, but mostly pups. I am reviewing them from the perspective of someone who likes to buy their doggie toys and treats for friends, and as someone who likes to visit with their pups every now and then for fun.
They have several neat little play rooms complete with toys, sanitizer and paper towels (sometimes even treats!) to get acquainted with the pups in. The employees are all absolutely kind and warm hearted people who truly appear to love working around animals and helping people meet their new furbabies!
After hearing some distressing accusations regarding my favorite place to visit with pups, wanting to know the truth and not wanting to unknowingly support a place that supports the mistreatment of animals in any way, I actually decided to do some sleuth work myself and actually called up the kind people of Fetch this afternoon to impromptu interview them quite frankly with many straight forward questions in pursuit of answers. Of course, the answers come from the accused, so really, all they do is tell the other side of the story. I’d love to know more, but here it is for what it’s worth. I also researched online to see if I could find testimony from past customers who purchased pups from this business with issues later on. I was able to find a few. Again, this is all rather speculative. I also found people online who claimed to know some of the private breeders they claim they get their pups from, and many happy customers too. It seems there is no good answer, other than to go here for toys and to play, and if you ever have a certain purchase in your future, go to a private breeder to be sure of how the parents are treated. This is what I gathered:
Fetch is a privately owned local company with only two locations, it was explained they don’t need to stock hundreds of puppies like large corporations do, thus no need to «buy in bulk». The owner himself hand picks their puppies from only local private breeders in the area, for instance, they mentioned New Carlisle, Richmond, Vandalia, Columbus, Cinci etc. They claimed they do not do business with «backyard breeders» nor do they get any of their puppies from mills or auctions of any kind. I am not familiar with what kind of a breeder would not want to sell their own puppies, though, so this remains an important question that I don’t have an answer to beyond it probably is in your best interest to buy from a private breeder. I can attest that I raised 3 parrots years ago and after raising those birdies after hatching, could not possibly give them up to anyone else to sell. In fact, I didn’t sell any of them! They remain with our family to date. Too attached! They said every new puppy gets a complete vet check, shots etc before being sold, and as far as genetic lineage goes, many of the puppies are registered with the AKC and other registries (person listed off too many for me to remember!) that authenticate lineage and are considered the authority in this respect, not the breeder’s word or any particular blood test. This was how it was explained to me. They said they also have non-​registered pups, as they are a pet store in the line of selling pups for pets and pets need not be pure-​breds only, after all, but their explanations seemed pretty reasonable to me. I know for a fact many of the designer breeds aren’t yet recognized breeds but are still wonderful, healthy, even genetically improved pets when it comes to certain pure-​breed defects. The dachshund comes to mind with it’s notorious back issues, that are improved upon breeding with other small breeds, for instance. Regardless, it does stand to reason, again, that a private breeder would sell their own pups. I’d love to meet one of their breeders and figure it out myself, but I am afraid that is beyond my scope of ability.
When my Husband and I are able to bring a little furry addition into our family, we will be sure to adopt him or her through a reputable private breeder as we want to know the parents first, not a pet store. Regardless though, these little guys at Fetch exist now and have feelings, whether they were bred to be show dogs or pets, and deserve to be loved. Because of this, we stop by and ask which pup hasn’t been out to play that day and give them a good play session! The puppies are so appreciative! So are we. There’s something about kids and dogs that soothes the soul!