Well I hate to do this but I’m going to. I had a gel mani done again for the 4th time last Friday. Every time I’ve gone, I’ve been charged a different price anywhere from $ 25-$ 40 for the same exact service. Every time I’m told over and car by Mike that the mani will last 3 weeks. 5 days after my mani the tips on my right hand started lifting. Of course I tried being as careful as possible with my hands. But 3 of them peeled off at the tips. The other 2 fingers are starting to lift now. I wasn’t able to make it into the shop right away, as I live 20 minutes away. But I was able to today, exactly a week after my mani. I walked in and asked if I could have them fixed and was told they would have to be completely redone. I explained I didn’t want to pay again for something that should last me another 2 weeks! But was told since it was more then 1 nail that it must be something I’ve done. Sorry folks but my left hand is completely fine. I’d think if I was using a new soap, lotion, etc it wouldn’t just effect one hand. I don’t know about everyone else but I tend to wash, lotion, etc both hands at the same time. In the end I walked out and told him I wouldn’t be back. So despite the fact that the techs I’ve dealt with(Alex & Tina) are very friendly an do a very good job, the customer service is very poor. I’m a girl who gets pedis and manis regularly but not one who will go here any longer.