White Allen European Auto Group

We recently needed a pricey repair on our Audi
A8-​just weeks out of warranty. Scotty really went to bat for us with his Manager, who went to bat with Audi. We ended up with a fair resolution, and Scotty was able to get the car repaired days before we expected it. A great service experience!

I bought a used 2002 Audi A4 Avant here back in late January. The sales staff was super friendly and before my test drive, I was able to scan the car for issues which it had none. They allowed me to haggle the price down by about a grand. Their financing was awesome and I ended up getting a grand off asking price. I’m very satisfied with my purchase and would consider returning for my next vehicle.

Purchased a new VW from White Allen and it was a great experience. My salesman Mike was very knowledgeable about the car but didn’t hit us with any high pressure tactics. This is how buying a car should be! I love the fact that they let me go on an test drive by myself so I can actually test the car without someone breathing down my neck. The staff worked to give me a great deal and good finance rate as well. If you’re looking to buy a car without high pressure tactics than you need to visit White Allen VW and ask for Mike Bartoe!

Unfortunately Unilocal does not let you rate with zero stars. These guys are the worst I have ever dealt with. They are painful at every level. We bought an Audi A7 and have had nothing but headaches with these guys. It has come to a point where I will not deal with them on even the smallest issue. I now go to Cincy for any dealer work and have found a great mechanic locally to do any repairs. It is unfortunate because the car is great, but they have ruined the entire experience. I even attempted to sell a 2 year old vehicle rather than deal with them until a friend recommended a better place.
My last service appointment ended with them telling me I needed brake pads and rotors which would cost $ 1791. I ended up replacing the pads only for $ 500 and was told that the rotors would last at least until the next time I need to change brake pads. The customer service is the worst. How they are even in business is beyond me.
Do yourself a favor and spend the time to go elsewhere even if you have to drive to Columbus or Cincy.
I have told them everything I have said here and they have no clue. I even took the time to call Audi and complain.

It was a great experience purchasing our 2013 Volkswagon Passat from White Allen. Tom Brunswick was great to work with throughout the entire buying process. He was honest, straight forward, and very low pressure.
I would highly recommend White Allen European Auto Group and especially Tom if you are looking for a new car!