Maycom Communications

The customer service could really take a few pointers from the other Maycom/​Sprint locations in the area.
I had to come to Maycom recently to have my cell phone repaired since it is the only repair center in the area. They had my phone for a few days and I was not able to get a loaner phone as they do not provide them (they should take a few pointers from Best Buy). I received my new phone within a few days and it works great.

The worst service I have every experience in my life. They damaged my phone and told me that cosmetic does not mean anything to them. No help. All were to busy worring about sales to help the customer. When confronted emplyee took defense instead of helping. Will never step foot in those doors again. Horrible managemen. THE WORST! And Yes I have never wrote a bad review and Im singing up for Unilocal just to post this single and only review. They must be that bad!

I had been considering switching to Sprint from AT&T to join an already existing family plan to reduce the price of my monthly cell phone bill. When presented with 2 phones, my main concern was whether or not the device would sync well with my Mac applications. The sales representative outright lied to me about how the device would «seamlessly» sync with my computer. I purchased the phone on December 10^th. I took the phone back on January 12^th. Between those dates, aside from being very busy with the holidays, I was researching web forums and articles on how to sync my new phone with my computer. There are some solutions, but nothing that would ever be considered «seamless.» Because I took the phone back 2 days outside of the 30 day policy, they could offer me absolutely no solutions and seemed to disregard that fact that I was blatantly lied to. Also, they took my phone in the back to update the firmware because it was having other issues. When I got it back, it was working worse than when I had originally brought it in. I understand that 30 day policies exist for a reason, but considering the holidays and the fact that I brought it in 2 days after the 30 days, I thought that some sort of solution could be offered. Nothing. They just kept throwing the 30 day policy back at me and didn’t seem concerned at all that one of their representatives misrepresented what their product was capable of. What’s worse is that when I went in the 2^nd time and waited for my phone to be brought back to me from being updated, I listened as a completely different sales representative made false claims about a phone he was selling to a different customer. Apparently this is common practice and making the sale is much more important than telling the truth. Apparently they figure it’s worth the risk that you will wait 31 days or more to figure out that you cannot solve the issue on your own and then they can hide behind their strict policy. It’s not as though I was looking to leave the cell phone provider, but just wanted a phone that worked as promised.