Paceley’s Garage

Small Town Customer Service — Attention to Details — No Upselling — Affordable Prices — & Accurate Repairs. — Let’s start with I own a VW Jetta TDI — For those of you not familiar, the TDI stands for Turbocharged Direct Injection. Which in layman’s terms means it uses diesel instead of gas. A Google search of garages in Decatur that would work on it turned up Paceley’s Garage, as I am new to the Decatur IL area. I confirmed with a couple co-​workers that they had not heard anything negative about Paceley’s So off I went. I have been having my emergency repairs and some preventative maintenance completed at Paceley’s and the customer service and attitude from John and Margaret is outstanding. A couple repairs, timing belt and water pump replacement John researched it and said, he would recommend a different garage because they did not have the special tools needed to work on my German car. I was told this up-​front — I respect that! I suspect a less qualified mechanic would have torn my car apart, then discovered he didn’t have the special tool and I would have wound up at a VW dealership with a bigger invoice. I drive my car about 1,000 miles per week and it is critical that repairs and service are done correct. This past week my A/​C stopped working and I took it to Paceley’s and they diagnosed it and gave me a quote. They would need to order the part and it would be a few days. The first part came in and it was not the right part. They put the car back together and I drove it a few more days while they waited for the 2^nd/​correct part to be delivered from out of state. When it arrived, I left the car with them and they gave me a ride to work and picked me back up when it was done. All for the original quote with twice the amount of labor invested — Thank you John & Margaret!