Dedham Ophthalmic Consultants and Surgeons

I am going to give this group a rating of 5 stars. Having been in the field, I can appreciate all that goes behind the scenes. I have worked in the ophthalmic community for nearly 18 years. For the record, yes — it is COMPLETELY normal to spend 1.5 — 2 hours for a comprehensive eye examination. Consider the dilation process alone takes 20 minutes.
The series of tests required for accurate diagnosis of one’s eye is cumbersome, yet a necessary evil. However, these tests are interpreted during your examination as part of the examination. (This is not like those chest x-​rays or yearly breast exams that you go home and wait a couple of days for your results).
The support staff is extremely professional and outstanding. I have taken notice that despite any unexpected delays, the staff never waivers. I am impressed that they are always doing their best to acknowledge my presence and their appreciation that I have selected Dedham Ophthalmic Consultants and Surgeons as my eye care choice.
In closing, although you may wait a period of time to see your physician — all I have encountered at this practice have been willing to spend an exorbitant amount of time ensuring that I understand the diagnosis and subsequent treatment they are extending to my two sons. hands down, class act, comfortable office, friendly staff, caring physicians. (All things considered — well worth the wait).

So, it seems like I had a similar experience to others who have spent time at this office. Three times over. I scratched my cornea, which required an initial urgent care visit with Dr. Gillies, then two follow-​up appointments with Dr. Aswad. I started calling Dr. Aswad «Dr. five minutes» because every time he left the room to go attend to another patient, he kept saying «I’ll be back in five minutes». Both doctors were pleasant and knowledgeable, but being offered coffee or hot chocolate by a technician/​concierge does not make up for loss of my precious time. I work part-​time, and every hour away from my job is money out of my pocket.

Here now. It’s 4pm and my appointment was at 2:50pm. So it’s more than 1 hour since I got here and I haven’t seen a doctor yet. I’ve been going here since I was a child. Love Dr. Aswad and Gillies but I wonder if they’re overbooking people because I shouldn’t have to spend hours at the office to get my eyes checked. My annual eye exam takes a minimum of 2.5 hours and I don’t know if that’s normal. Some poor elderly lady is here currently and is very anxious because she hasn’t seen a doc either and she has to go pick up her grandchildren and the tech told her «you should expect to be here for 1.5 hours every time you make an appointment». Doesn’t sound normal. I may not come here anymore despite liking the doctors because of the overbooking