LensCrafters

Its my first experiance with lenscrafters. I bought two pairs of eyeglasses and after a week of waiting they text me to collect them. They fix the right lens on the left side and the left on right!
And simply they asked me to wait for another week.

My frames had a strange manufacturing quirk that Chris quickly identified and fixed. He went way out of his way to ensure I was happy with my frames.

The staff are good. Selections are decent but workmanship sucks.
I chose a premium semi rimless frame from this location and they goofed up the lens. The technician failed to cut the lens to the shape of the frame, leaving ugly gaps (gap between the rim and the lens) on both sides. It looked very awkward.
When I took this up with them, first they denied, the used the usual pitch — ’ you know what semi rimless frames have this trouble, so chose another one blah blah blah ‘. I didn’t buy it, the store can probably tell that story to kids not me. I asked them to give it another shot, they politely agreed to remake the lens for me but no change this time — they were not able to cut the lens precisely.
But guess what, I went to another location of lenscrafters — in the south shore plaza and the manager there believed they could do better. He acknowledged the issue and said he will ask his technician to make one fresh for me. Know what? they did. A perfectly finished lens on the frame I loved.
As a brand, lenscrafters impressed me but workmanship at the dedham location mmmhmmmm, I’m not going there again!

Both the doctors office side and the LensCrafters side at this location are phenomenal! Everyone is friendly, knowledgable and courteous! I actually look forward to coming here!

Perfect! Glasses ready in 3−2−1, no line, no wait! Highly suggested! Perfect location too!

A great place for glasses. Excellent, courteous service. Always have a great experience here. Great selection of products and friendly professional staff. The management totally understands what it takes to run a customer-​focused business!

I visited the eye doctor here which has nothing tied to the actual store here. Once I got my prescription, I browsed inside the Lenscrafters and was immediately jumped on by 4 pushy and aggressive sales associates. It became obvious they get paid by commission here since they came off as desperate and almost like they would not let me leave unless I bought a pair of glasses.
They had a lot of the latest styles here but all high end and very expensive. They also had sunglasses and again high end and expensive. I ended up picking out a pair and they sized them and then rushed me over to the sunglasses section as they were having a 40% off sales if you buy regular glasses. What this amounted to was an extra $ 360 charge for sunglasses which was outrageous even for high end styles.
What they dont tell you is if you use insurance on your glasses, it actually makes the second pair higher priced. Plus they tack on hidden charges for «protection ($ 34) and cleaning ($ 14) without even explaining the additional charges. My total for the glasses and sunglasses came to almost $ 700! I called the next day to return the sunglasses and some manager got on the phone and tried to talk me out of it and knocked $ 100 off the sunglasses. After thinking about it more, I visited the store a day later and did a return for the entire sunglasses purchase. For $ 360 I can get a high end pair without a prescription. As for Lenscrafters, I think I will take my business elsewhere. I do not need pressure to buy glasses especially by commission based sales people!

I found the staff to be very helpful and knowledgable. There are some bad reviews on Bing but I my experience was positive. I took away one star because I was told I would be called when my prescription sunglasses came in but I wasn’t. The optometrist next door and his staff are also friendly and efficient.

Another 5-​star update to my previous review: now that I am away from the Lenscrafters in Arlington VA and back in the safe area of Boston, I went back to Dedham yesterday to get my glasses adjusted after falling asleep while wearing them. Thomas helped me out, we had a nice chat, and I was off and on my way. These people are SO NICE and easy parking to the left of the store (at the corner).

I normally can’t stand retailers like Lenscrafters but I got a coupon in the mail for 50% off any lens so I figured it was a good time to go. I opted for the Lenscrafters at the Braintree Plaza and it was utterly disappointing — bad service, limited selection, crappy store layout.
Determined to try once more I went to the Lenscrafters in Dedham. This location is HUGE, everything is laid out intuitively, they have a great and gigantic selection of frames, and the customer service was excellent. They had my lenses in store and promised an hour turn around time. This has never happened to me! I usually have to wait a day or two!
Price was decent, especially with the coupon. Would definitely go back.