Jos. A Banks Clothiers

If there was an option for no stars that would be my pick. RADI IS THE WORST. DO NOT GO TO THIS LOCATION!!! We went to JAB for our suits for the wedding. WHAT A TERRIBLE MISTAKE!!! We went into the store in the beginning of August, thinking okay, that’s fine, there are a ton of locations in the US. Every single person had an issue with their suit. My husband picked up his suit 2 days before the wedding. People were measured wrong, shirts/​ties/​pants/​jackets ALL ordered wrong. They caused me so much stress and anxiety throughout this process. I will never, even if you paid me, go to this location or a JAB again. I dealt with Radi and the manager Jess.
Radi dealt with some family issues during my wedding preparations, leaving all of my stuff at the wayside. I understand that someone can go through issues but there were 9 suits that were being bought. 9. I was embarrassed by the terrible customer service and treatment that I got from both the manager and Radi (who was the store manager). Don’t go to this location. They will lie to your face and tell you that your order will go through but will actually take months. Place is a disgrace.

I need to share with you the terrible service we received at the Jos A. Bank location in Dedham, MA. My son recently got married and they chose JAB store to rent the tuxes since they are located in many states. One of the groomsmen lives in NYC and was unable to get home to get fitted so he went to a JAB location in NYC. The first complaint is about a little ring bearer whose suit didn’t fit so we had to scramble back to the store the next day for a remedy. The biggest complaint is about the father of the groom. We picked up his tux 2 days before the wedding. The store manager advised he had inventoried the order and all was correct. When the FOG tried on the shirt, the collar was too tight. As a former dry cleaner he knew that although the size of the shirt was correct, it had shrunk because of multiple washings and the shirt was no longer its true size. We went back to the store to get a collar extender (which by the way should have been a standard piece of the ensemble). The sales person in the store at the time had no clue what a collar extender was. I asked him to call the manager at home to find out what we could do since time was of the essence. The store manager told the sales person where he thought the extenders were located and after 15 – 20 minutes of turning the store upside down, he could not find them. He also admitted he had never heard of them, didn’t know what they looked like and in «all his years working there nobody ever asked for one.» We found that very hard to believe since a collar extender is a staple item in men’s clothing. We were told to come back yet again the next morning when the store manager would be there and would give us the extender. Now we’re talking one day before the wedding with all kinds of things to do, places to go and people to see. We could not get back to the store. With our brilliant thinking we dropped into our local dry cleaner who happily gave us a collar extender for free. As you can only imagine, we were very stressed as one would be anyway one day before a wedding. I don’t understand why measurements are taken when at the end of the day some of the tuxes are delivered with the wrong sizes and there’s nothing JAB can do. It seems as if the tux rental section is different from the sales area. We asked the sales person to give us a shirt with the proper collar size which he could not do. My recommendation is to go to a tux rental store that specializes only in tux rentals. I wish we would have been able to do that. BTW, the NY groomsman’s pants were too short but we had no recourse since he could only get home hours before the wedding.