MaidPro

Experience was good until they actually showed up and started cleaning. Onboarding new customer was great. But I arrived 15 mins or so after they did, let them work, and by the end had to keep looking around pointing out things they missed. Hair on the bathroom sink, hair in the tub, spots on the walls, etc. They left, and I found they did not clean the inside of the fridge nor the inside (or even the surface!) of cabinets — both of which they charged me extra for. The owner, who stopped by to check on things during the first cleaning which was good, called them and had one of them come back to do the fridge and cabinets. He cleaned the surface of the cabinets but not the inside. Still. I called back and complained and he offered to send someone back the next day but because I was moving in that day it wasn’t convenient for me and I said I’d touch base in a few days. I did, and he cited their 24 hour guarantee and said there was nothing he could do at this point but would give me a discount on the next cleaning if I wanted to move forward. Needless to say, I did not. He said they probably needed longer to do the job and they only booked 4 man hours, two people, two hours, which I don’t believe they were even here for, and even if they needed longer, who’s fault is that? I told you the job, 850 sq ft, not huge, and you estimated. If you need longer, stay longer. Then he said it sometimes takes a few cleanings to get the place looking clean the way you want it. Yeah, not following that logic. I should pay you to keep coming back and trying again since you didn’t do a good job the first time and see if you get it right the next?
The more i walked around the new place the more I found that they missed. Things that were checked off on their checklist that they left were clearly not done. I think the only way to get them to do a good job is to follow them around your place and insist they clean everything you want them to. I shouldn’t have to do that, nor should I have to find crumbs and hair in quite a few places that I paid for to have cleaned — and paid extra! Keep in mind this was an empty condo I had not moved into, and so shouldn’t have been hard to clean in the first place. No furniture, no stuff, nothing in there! They didn’t even vacuum, they just used a spray mop. I do not recommend them at all.

I have MaidPro West Roxbury clean my house every other week. I’ve been using them for almost a year. I am fairly happy with them. The cleaners are all hard workers and professional. They do need some direction and I have had to be specific about certain areas of my house.
One big problem is that I have had many different cleaners come in and have been asked several times to change my cleaning time. One of the reasons I hired MaidPro originally is that they promised me the same cleaner each time and told me they could work with my schedule. A few months ago there was an ownership change and unfortunately since the new ownership I’m finding that is not always the case. Also, be aware that the vacuums they use are great for hardwood floors but terrible on carpet, I just have them use my vacuum on the carpets.
Overall they do a perfectly adequate job of cleaning my house and I can recommend them.

I will start by saying I should have read reviews!!! And I feel really guilty writing this because the guy just left my house. But I just babysat him for 4 hours and watched him ignore and forget to do specific things that I said to him when he walked in and also voiced to the person who booked my appointment! So I am hoping to spare someone else with this review. I will admit I was in a pinch when I hired them. It was very last minute. I am 6 months pregnant and moving into a new home in 2 days which is COMPLETELY empty and I simply do not have the energy to pack, move, unpack and clean. So for the first time ever I am turning to hired help. The previous owners had little ones so it was crucial to me that everything get wiped down because there are little finger prints everywhere. I hate leaving bad reviews, I always would rather give someone a chance (hence me nicely trying to guide him throughout his work here) but come on!
What I requested: 2 cleaners to arrive between 9−10am. Clean the floors, baseboards, windows (they tilt in, so very easy to windex), lower portions of walls & doors where there are finger prints, and then the usual — kitchen, bathrooms. The house is not big, 1600 sq ft. And it is EMPTY!!! I was 100% willing and ready to pay $ 300 – 400 to know that my new home would be sparkly clean the moment we moved in.
What I got: 1 cleaner, 50 minutes late to the job. The main office said he was «in traffic» … he was coming from dedham to canton. I JUST made the same drive here to let him in. There was zero traffic! GIVE ME A BREAK!!!
— finger prints are still all over the doors, the side of the fridge & the upstairs walls.
— pencil scribbles on the kids walls
— Windows were not windexed and I asked twice on the phone and 3 times while he was here to please not forget the windows!
— Sunroom floor is a disaster and he asked me if he should clean it, I said yes, he vacuumed it and walked out. I said — are you done in there? Should you wash it? He said he is done. Ok great, I like mud stains everywhere, so that’s perfect.
— He didn’t wash the kitchen counter tops.
— He didn’t even windexed my glass doors.
— I pointed out to him that whatever he is spraying on the hardwood floors for washing is actually leaving STAINS. He tried to wash it again and it looks permanent. Excellent!
He moved PAINFULLY SLOW. He received easily 40 – 45 calls from his girlfriend I think (from the sounds of it). (I would not care about the calls at all if he was diligently cleaning the things I asked) Literally his phone rang every 5 minutes. If I wasn’t hugely pregnant and exhausted I would have loved to do this job myself. I could cry thinking that I have to spend my hard earned money to pay this lazy bum when I could be putting this money towards the crib we still need to buy!!! I am still going to have to clean SO MUCH of this house and that infuriates me.
WHY BE A HOUSE CLEANER IF YOU HATE TO CLEAN!!!

This is a reliable and professional company, and Brian stands by the work of his group. They are not perfect, and some reviewers have a very subjective opinion, but I have found Maid Pro to be a good value overall for the money, and they have no problem coming back for free to fix things left undone.
Additionally, they are responsive and flexible, unlike one and two person outfits.

IT WENT TERRIBLY. This is the worst cleaning job I have ever seen, and I have been using cleaners or living in a household with cleaners for 30+ years. Two people came on Friday to clean, and were here for about 3 hours. I showed them around, showed them a few things they did not have to clean (my daughter’s playroom, my dining room table that was acting as storage for some of my work), and showed them my cleaning products and told them what to use where. I did this because MaidPro uses green works, and this line of products does not clean well, nor disinfect. When they finished the upstairs, I went to check their work. The house didn’t really «smell» clean, but I thought perhaps my previous cleaners used too much product. None of the baseboards were done, so I asked them to do them. They agreed. They finished the downstairs, asked me what I thought, and it all seemed ok. Not great, but ok, and this was the first time they were cleaning. I know sometimes it takes a cleaning or two to get the kinks out. They left, and over the next 30 – 60 minutes I saw what a lousy job they did. food crumbs all over the kitchen floor mat in front of stove never moved, cabinets not wiped down, stove (flat-​topped cooking area), dirty with food. Kitchen floor did not look mopped. Only some f teh baseboards done. None of the corners vaced, nothing moved to dust/​vac behind or under. Everything in my dining room was still dusty as when they arrived. My TV room upstairs was not vaced, I know because there were no vac marks, only footprints. Nothing dusted in there. Soap or lotion or something on the bathroom floor, faucets not cleaned, dust everywhere. My cleaning products untouched. I called immediately and spoke with Kerri, one of the owners (husband/​wife team) and gave her a number of examples of specific problems, but said this was indicative of the entire house. I told her I was willing to give the benefit of the doubt and said maybe their vac wasn’t working, though that wouldn’t excuse the rest. She said she would send the team back on Tuesday to re-​clean my house. I told her they could not come at 9 as proposed as I have to drive y daughter to school, and would not be able to have them come until 10. She agreed. On Friday, as I was leaving to take my daughter to school, the cleaning team and Brian (the other owner) pulled into my driveway. I told them they would have to wait until I got back to let them in, they were an hour early. They waited in my driveway, but it showed how poorly they listen. WHen I got back, I let them in, showed them some of the problems, explicitly showed them cleaning products again, including what to use in sinks and toilets. Brian has a salesy personality and tried to tell me how each house is different, expectations are different, etc. NO — everyone who pays $ 250 to have their house cleaned expects the food to be cleaned from the kitchen floor!!! Anyway, he sent them up to do the bathrooms. 20 minutes into it, I realized my cleaning products for the sinks/​toilets were still sitting on the kitchen counter!!! I ran up to one of the bathrooms where one of the cleaners was working and told her she was supposed to use these items. I handed them to her, she nodded and put them down. They were NEVER USED. NOthing in my house smelled like bleach (I gave her siftscrub & CLorox toilet cleaner). After about NINETY MINUTES (1^st time took THREE HOURS), they were packed up & leaving. I asked why they only did kitchens & bathroom and they said Brian told them they were only supposed to do kitchen & bathroom and they have to do what he says. And they left. AND THERE WAS FOOD ON THE KITCHEN FLOOR, in the same place as Friday. And the cabinets were not wiped down, and the bathroom still had soap or whatever on the floor. And nothing was vaced. AND THIS IS A TERRIBLE CLEANING SERVICE! I feel completely swindled!!! I called Kerri immediately and she acted like she was upset with her husband, and ffered to thro in a free fridge clean-​out with my next cleaning. Seriously? You think I’m letting these hacks back into my house? Deplorable. I gave one star because they did return my calls promptly. Even if it was just to BS me.
10÷17÷12 — RE: KERRI’S REPLY: this is exactly the kind of salesy dance i got after the second «cleaning». most of the house was missed! i paid $ 252.00 to clean my own house after your cleaners left! you told me specifically that you would use my cleaning supplies. i was clear that i do not want «green» products. promptness wasn’t in question, rather ability to listen to your client’s needs and meet them. showing up at 9 when i explicitly said i was leaving at 9 and could not be here for you to fix your mess until 10 is not LISTENING. check your lousy angie’s list reviews. you got A’s from a friend, but everyone else seems to have else seems to have the same experience. poor form all around.

I hired West Roxbury MaidPro which is now in Dedham to perform a monthly cleaning of my house. I have previously used them bi-​weekly but in an effort to save some money my wife and I cut down to once per month and opted to clean in between visits. They goal of bringing MaidPro in was to have them «clean slate» the house each month and give it a good clean. Our house consists of: 3 bedrooms, 2.5 bathrooms, kitchen, living room dining room and a family room. The areas I wanted «focus» was the bathrooms, floors, dusting and kitchen area and kitchen floor, otherwise for other areas perform the normal tasks.
First off, I’d like to say that Brian Thompson, the owner, is very professional, up-​front and honest. He will give you a quote for what you want and will take feedback and learn from it. Hopefully he uses this review for just that! My professionalism score DOES NOT reflect him, but rather the cleaners who come to your house.
My problem with MaidPro is four things:
1. They clean your house but come with limited supplies, sub-​par vaccums and no real floor cleaning tools and products.
2. The cleaners are extremely nice but a majority of them cannot speak English and frankly that is not professional.
3. The price quoted did not fit the job, so in the end, I resulted as an unhappy customer.
4. Their version of cleaning your tile floor is to wet a towel, put it on a swiffer-​like thing and «wipe» your floor. Essentially pushes the dirt around and does not clean the floor.
My last clean dated 1÷13÷201 had the following issues:
1. Master Bathroom: The sink was still dirty. In the shower, while very clean, the various bottle were not moved and there was soap scum under them. Finally the blinds still had dust on them.
2. Kitchen: Counters were clean but to date not the cleanest
3. Overall: Base board are not fully dusted, windows sills were not wiped down and the floors may have been wiped down but still were very dirty.
4. Cleaner was extremely nice but did not speak ANY English.
Feedback on Cleanings after being a customer for just over a year:
1. My wife and I have pretty much noticed that the cleanings to date are merely «surface cleanings» and not really «deep cleanings». Examples: Floors are wiped down but not fully clean. Rug in living room still dirty even after clean. Cabinets are not fully dusted and cleaned. if you want a «deep» clean you need to ask for it.
2. The areas that are cleanest are the bathrooms, kitchen area (not the tile floors) and wooded floors.
3. Best cleanings have been when done with two persons.
4. Sheet changing is awesome!
In the end, I would love to continue to work with MaidPro but have begun to look at other cleaning services in the area as a sanity check. The only reason why I will stay with MaidPro is because Brain is honest and willing to take feedback.
Again, Brian Thompson is a great owner and this is constructive feedback and hopefully he uses this to improve his business and quoting process. My advice to him is to better define he service offerings because my dissatisfaction is merely a result of lack of definition around the word «clean».

I have a been a client of Maidpro/​West Roxbury for over five years, and find their services to be dependable, consistent and always exceeding my expectations! Its awesome to come home to such a thorough cleaning! I am appreciative of their quick response via phone and changing and helping schedule new appointments!

We are new clients of MaidPro in West Roxbury! They have done a fantastic job and it is wonderful coming home to a clean house!
I scheduled the cleaning with the owner, Brian, and he was incredibly helpful in going over the process and scheduling a first appointment. He followed up immediately after the first cleaning to make sure everything went well.
I have been impressed with the quality of the cleaning and customer service so far!