Crate and Barrel

We bought a water pitcher from this location, brought it home washed it and it shattered on me and cut my finger. Tried to return it, no luck returning it. Extremely disappointed in the quality of glass. $ 60 down the drain

I was at the Crate and Barrel location in Deer Park today to return a Nespresso Coffee Maker that was not operating properly. Was treated like a criminal by the Manager on duty, Monday at 11:30 am. She stated they would not take back a coffee maker that was used. Coffee maker was purchased 2 weeks ago. She continued to question me and asked why I was returning coffee maker to the Deer Park location when it was purchased in Northbrook. I was under the impression that Crate and Barrel is a chain and didn’t matter which one you visited. Guilty, just want coffee in the morning without a hassle. Needless to say I will not be returning to this location. This woman needs to learn customer service. Nasty. According to Crate and Barrel policy I have 90 days to return item. My mistake by not going to the Northbrook location where I’m always treated with respect.

I love this location. For someone who hates to shop, this place makes me enjoy shopping. I always look forward to my shopping trips to Crate & Barrel. My biggest pet peeve is when you walk into a store, and the associates do not stop bothering you (trying to sell you things or trying to help you find things when you clearly don’t need help looking — sorry, but I know exactly what I want already). The associates at this store never do that to me, and it is so greatly appreciated!
If you happen to need help, they are there and will very happily assist you and solve any issues that may arise. But I truly love that they don’t hound me to try and sell me something, that has made me turn around and leave so many other stores. This store always has everything I am looking for in stock — mostly all of my kitchen supplies are from this store.
I just really enjoy coming here and buying what I need, and that’s coming from someone who usually dreads to shop. Crate & Barrel is THE BEST EVER!

I am surprised by the low rating, I just paid this store a visit yesterday and it was pretty a OK by my book.
Store clerks are VERY friendly. When you first walk in, they do not buzz around you asking every 5 seconds if you need help. However, once you start shopping and looking around, a good number of store clerks would approach.
If you only see 1 or 2 of something on display, ask if they have more, chances are, they likely have more in the back. Because the store is small, they only display certain items and most of the inventory is in the back.
The bathroom is located in the CENTER of the store, not on the sides or in the back, like most places. When you walk to the center, find a huuge wooden column in the middle and the bathroom is tucked in there.
Ask for Suzanne C, she is a sweetheart. At least she was very helpful to me.
The guy with the glasses, older who wears an apron is uberly nice.
I practically did 75% of my Christmas shopping here yesterday, and they have wrapping year round! Dainty boxes, very classy! Pay more for the quality, service and free wrapping, and beat the unruly traffic at TJ Maxx or Marshall’s.

I love to cook and have to say that Crate & Barrel is a great place to pick up some great quality kitchen gadgets and supplies.
I recently came in here to grab a couple of replacement beer glasses that somehow broke. I think the dogs must have broke them ;). So I found the glasses that I was looking for and then started to check out the rest of the place. I found a ravioli press that I ended up grabbing because I always wanted to make homemade ravioli.
They have great quality items here. I am a firm believer of you get what you pay for. The stuff can be a little expensive but it may be the last one that you ever purchase. A couple of years ago I picked up a cast iron, porcelain lasagna pan. It is extra deep and heavy (heavy duty). I have also purchased frying pans and silverware and I still have the silverware. Eventually the frying pans wear out and need to be replaced.
I think that all of the Crate & Barrel stores have furniture as well. I have not purchased their furniture but it looks like good quality. The day that I was in here they had a section of furniture that was on sale. If I had not recently purchased furniture I may have purchased some of this stuff.
I found that the staff here to be very helpful and friendly.

Ordered a floor lamp in bronze. When I opened it the color was dark gray. The box was labeled bronze so I thought that perhaps it was mislabeled. When I took it back, they said that that is the manufacturer’s color for bronze. They gladly returned my money, but I still had to go to the store twice and still don’t have a lamp.

I wish I could give it 100 stars. Especially to Laura, who was a blessing to me when I went into this store. She was beyond kind, extremely helpful and helped me get a bunch of gifts on a co-worker’s registry for a shower we were having for her at work. I had minimal time and felt a bit overwhelmed at everything I had to get. She took the registry list, whisked me through the store and we got the gifts together, in half the time it would have taken me. They even subtotaled the gifts we had collected so that we could be sure to stick to my budget and as if all of this wasn’t enough, she made the gifts looks beautiful in their packages.
I wrote a letter to the company so that Laura gets the recognition she so greatly deserves. I would have been extremely stressed out without her coming to my rescue and I can’t say ‘thank you’ enough. Laura, you’re amazing!

I am a big fan if crate and barrel. We recently started our registry at the deer park location. Store has decent selection but it is a little on the small side. My biggest complaint is the unfriendly staff. A lot of older women that just seemed bitter. I understand it probably wasn’t your plan to be working at the age of 60 — 65 (tough economy) but you should not bring a negative attitude into a service job. Needless to say, we recently finished our registry at the Schaumburg location. Complete opposite experience. Staff was young, energetic and smiling. We didn’t even realize but we stayed in the store 20 minutes past close and no one even batted an eye. They checked us out like we were the first customer of the day. Yes, we did some shopping too for fathers day. Registry is finished and probably won’t go back to deer park location unless absolutely necessary. After all it is on my way home from work and employees can change.

This location is ok. It’s smaller than the Northbrook location, and the staff seems a bit snooty, which I don’t understand. BUT, am a fan of Crate & Barrel in general. They’ve got nice stuff. I tend towards their table/​dinnerware stuff more than like their furniture, because it’s a bit too modern/​contemporary for my taste. But their place-​settings, silverware, glasses, etc. all that is FABULOUS and beautiful, and nice quality.

First off, one star is not what Crate and Barrel as a store deserves. I love Crate and Barrel, and every time I walk in, I happen upon many things that I want to take home.
The one star is for this location’s service. I manage another high-​end retail store in this shopping plaza, and I have been inside of this store many times — shopping, to introduce myself when I transferred to my job location here, and to pass out flyers when we offer incentives or have special events for mall employees. Never once have I been greeted when I walk in the door. I spent about an hour in there recently with a C&B gift card I received for Christmas, and not one associate spoke to me. They were buzzing about the store in droves — so it most certainly was not a staffing issue, far as I can tell. I know they saw me, since they had no trouble looking me up and down multiple times as they passed by.
I had multiple questions that went unanswered, as I am in the process of starting to purchase kitchen and living items to furnish a new apartment in the coming months. I will most likely not return to this location unless forced. I hate the idea of not giving my mall partners business when I can, but time and time again they have proven they do not value customers that walk through their doors.
I will refrain from returning to this location for the time being. The Northbrook store is only a little farther from where I live at the moment, and because of the local corporate presence, their customer service is exponentially better.