Puppy Heaven and Spa

The best puppy store. I got the most amazing puppy from them. They answered ally questions and were very nice. I am soooooo happy with my new baby! I just got him groomed today and he looks every cuter! If that’s even possible. I read a lot of horror stories about puppy stores and I did a lot of research before I decided on puppy heaven. Check them out!

Go in and see Carlos and the staff. Wouldn’t go anywhere else. Love my little bulldog. Great people great selection great prices.

I decided to try this place out and have to admit that I was extremely disappointed and refuse to go back. My boyfriend dropped off our dog, Marley, and when I got a text saying that «Marley is now ready to be picked up from her relaxing day at Puppy Heaven & Spa» I thought to myself… «How Cute!» I expected the spa-​like experience that they advertised and when I got there, I discovered something completely different.
Approximately 30 minutes after getting the text that she was ready, I arrived and found the owner relaxing in his desk without a care in the world. I can see through the window that Marley is still strapped to the table where he cut her standing in a puddle of her own urine. Keep in mind that my dog is perfectly trained and never goes inside the house… So she was so terrified that she peed herself and was standing in her own mess for God only knows how long!
I look around and see that there is an empty play-​pen and empty cages all around. I can guarantee that she would have been more comfortable being in any one of those rather than strapped to a tight leash on the cutting table to the point that if she were to lay down, she would probably choke herself. I could only imagine what would happen if she tried to escape and jump off the table. Why couldn’t he unhook her from the table and place her in the play-​pen or even a cage where she could lay down and try to relax?!
As the owner is going to collect my poor, terrified girl, I take a look around the place and notice that it wasn’t a very clean environment. There were used medicine syringes just sitting around and I felt dirty just being there. Another criticism that I have is about the type of food they were giving to the dogs that were for sale. Any small-​dog owner knows that small dogs need small-​bite dog food. Especially if they are puppies. The majority of the dogs that were for sale there were small dogs and all of them were given kibble that would be sufficient for a large, adult dog. My heart broke when I saw a small, Miniature Pinscher puppy moving around her kibble trying to figure out how to eat it. She looked extremely underweight and the fact that the food is simply too big to fit into her mouth is probably the reason why.
I’m not the type to complain or write bad reviews but I draw the line when it comes to how my dog is treated. I left there annoyed and as the evening went on, I got more and more mad about how my little girl was treated and how those other poor dogs are suffering and are clearly malnourished. How dare they advertise it to be Puppy «Heaven and Spa» when it is the exact opposite. If you love your dog as much as I do, do not bring her to this awful place.