Pocono Inn At Delaware Water Gap

Dont spend your money here. Local drug users and dealers live out of these hotel rooms. The hotel is low budget and very dirty.

No… No. Noo dont go here!
We went here for my birthday to see a concert nearby and this was the only place available.
First. It does look like something straight out of a horror movie!
2. The room was FREEEEEZING! The door to the balcony was left open, and it took hours for the heat to come on. And when we got there we had to leave for our show.
3. The hallways are ice cold as well.

Okay — so update: you cannot make outbound calls from your room. Not local, not emergency. They must have gotten tired of people calling 9−1−1.

Expecting a nice place, we had been confused about our booking, thinking that we were staying at the (concept-​of-​nicer-​on-​a-​different-​planet-​than-​this-​dump) Inn at Pocono Manor. We get here, and my heart sinks. DEFINITELY not what I saw on the website for Inn at Pocono Manor and now, in looking at the website for this dive, it is not even represented properly. Place looks like an abandoned office building that hasn’t been entered in a long long time. A graveyard with a funeral going on appears more welcoming. Needless to say, we didn’t even bother. And I am glad we didn’t. The reviews other Unilocalers have left here attest perfectly to our first impressions. We had booked through Expedia, so we immediately called them and cancelled as we were sitting in the parking lot, didn’t even bother to go in the front door. We wanted a place with a pool, but this place not only doesn’t have one, but didn’t even come close to the minimum of what we were willing to accept from an el cheapo hotel for one night. Stay away, stay away.

Do not stay here. I repeat: DO NOT STAY HERE. The place is filthy. Hallways look like something straight out of a horror movie. As we were starting to unpack minimal items for the night (because we decided we were only going to stay for one of our two-​night reservation due to the fact that it was already midnight) the person from the front desk came to tell us she needed to switch us to another room because the toilet wasn’t working. She was really sketchy, which made my boyfriend and I extremely uncomfortable. I’m not sure why she switched us because the toilet in our new room was the one that was not working and it didn’t have a lock either. The breakfast room was extremely dirty, the milk in the fridge was expired and they keep the room LOCKED! Honestly, this place is extremely deceiving.

Wow was this website deceiving. This place is dirty. Looked like it was closed when we got there. It had no lights on. Walk inside and you can see and smell all the black mold. Rooms are small and they have a serious spider problem. Do yourself a favor and spend more on something nicer.

While hiking the Appalachian Trail, it takes a pretty special place to warrant hiking off trail for almost a mile but I was hopeful that the Pocono Inn might just be that place. I was sorely mistaken.
Things started off alright, a reservation was simple to make over the phone and I changed it once and they were fine with that. After that though, things went wrong pretty speedily. While checking in, the teenage boy at the desk was unable to find a package that I’d sent there in advance, or any other mail that we’d been told had been sent our way. Then, he assigned me a room and a random guy standing at the counter asked me which room it was. Offputting? Certainly! I guess I was a little confused at why he’d be asking and had no intention to answer but the boy at the desk told him. Strange? Yes. Stranger is the trouble that could have been avoided from this odd interaction.
Anyhow, I get to the room. It’s fine. Nothing special but worth the cost. It’s in the farthest possible section of the hotel, a section they cordoned off for hiker — not feeling the segregation on this but it’s (relatively) inexpensive so I deal with it. The night passes, I go to sleep. Things are fine.
The next morning I go out and hike (back to town). Upon returning I try my key card — doesn’t work. I trek the seven minutes back to the front desk to ask for help (it’s been raining, I am soaked, and freezing cold). The lady gives me a new key card and sends me on my way. It doesn’t work. Seven minutes back to the desk and she says she’ll come up to ‘take a look’. She brings a card machine and, guess what, it doesn’t work. I ask her how I’m going to get into the room where all of my things are (including dry clothes, my wallet, etc.) and she says, «I don’t know.»
I don’t know? Seriously?
I tell her she needs to get me in the room. She needs to figure something out ASAP. I tell her she needs to call the manager and her response is, «He’s out of town — I can’t call him.» Again, really?
She starts to get upset that I’m agitated and tells me that if I want any help I «better be nice». Man, this is out of control! I ask her if the police or fire department would open it and she says that I could try calling them but they wouldn’t. Then why in the world would I call them?
After a lot of pleading she finally gives me a room so that I can temporarily get dry and warm. She says that when the maintenance man comes in (whom I later found out lives in the hotel) he’ll take a look at it. Nothing else, just a ‘deal with not having everything you own’ attitude.
So I sat and waited for something I shouldn’t have had to deal with for a guy who could have easily fixed the issue right away turns out after dealing with a rude hotel employee who couldn’t solve a problem that never should have happened… awesome. After thirty minutes guess who shows up? The guy who asked me what room I was in at the front desk. The maintenance man. And immediately he tells me that it’s ridiculous that I was given that room because they know the door is broken.
This is the same guy who asked what room I was in when I checked in. All of this could have been averted.
Anyhow, he broke into the room through the porch (which was incredibly easy for him — always a good sign) and I got in and collected my things.
Oh and why no mail at the desk? Well, I went to the post office and they said they no longer gave packages to the Pocono Inn because they repeatedly had complaints that they lost items.
This might be the worst run/​organized hotel I have ever stayed at. Ever.