Comfort Xpress

Had a competitor look at my heater last year told me my heat exchanger needed replaced and it would be cheaper to replace my whole unit. I instead took out the ac condenser which improved how the heater heated my house. It was not perfect but it improved air flow. The error code on the unit was 33 which is an air flow problem. Bruce came out and gave us options on how to improve air flow. It’s really nice to have option to fix you 8 year old unit rather than having to replace the unit. I appreciate the honesty!

Watch out for the Comfort Xpress service contract scam! The techs don’t really do a thorough inspection of the appliance. I bought the one-​year service contract for $ 222 which included two inspections — one of the HVAC and the other of the AC. We were in the midst of a massive rehab due to water intrusion from a busted water line. I informed the tech that we needed to understand if the water caused any damage to the furnace. His report showed that everything was operational and no repairs were needed. Six months later, we turn on the furnace to find that the control board has shorted due to the previously mentioned water intrusion. We had three separate HVAC technicians from three different companies (one being Comfort xpress) all verify that this damage to the control board occurred from the water intrusion. I brought these facts to the manager’s attention who replied with no real explanation and then proceeded to quote the repair at $ 130 higher than the other two companies.