Minarchek’s One Stop Cleaners

This dry cleaner used to be located in Buehlers grocery store. I felt like I needed to give a review after seeing what low rating they received. I bought a fairly expensive dress for a wedding this summer. Only to bring it home and realize that there was some bleeding in the fabric dye and I couldn’t wear at the last minute. Since I had taken the tags off I couldn’t return it so I thought I would try and see if it could be cleaned. I had no idea what the stain was or if there was a possibility it could be removed. I dropped it off and picked it up five days later and to my amazing surprise they had completely removed the stain. They saved the dress that I was pretty sure I had paid money good money for only to be thrown away. Impressed. I’m taking over another outfit today because all my attempt at cleaning the stain have failed and I’m in hopes that they can work their magic again.
Update: saved a suit coat from the trash bin. Oil based diaper cream was smeared all down the front. I tried washing at home 1^st with no success. Took it in as a last try before tossing it. They saved it!

I’d give a zero star review if I could. This was going to be my first time trying this business, but unfortunately the gentleman (man is more appropriate) behind the counter treated me with extreme rudeness and lost his sale.
To start, I could tell from his body language and tone of voice that he didn’t care to be dealing with me. I let that go and decided to proceed because I really just needed my suit drycleaned. He asks for my contact information, I give it, and then proceeds to inform me that I would need to pay up front, before service was rendered. I’ve never had to pay upfront for drycleaning and mentioned that to him. He explained that it was a new policy since January, so I asked «what if there was some sort of damage?» Instead of explaining what would happen if he did damage my suit, he responded with «what if you don’t come get your suit?» I shrugged it off and just wanted my suit drycleaned, so I swiped my card to complete the transaction.
Before I could sign the credit card slip, he sarcastically says «What if I damage your suit…» in the most degrading way. You know, in the tone someone uses when they’re implying that you’re stupid. I had had enough and told him to forget it and that I would not need his services any longer and requested a refund. He refunded my money, which was about the only appropriate thing he did during my entire visit.
Sir, if you are reading this, remember that we are in a small town. Remember that we are in the Midwest, not New York City or Philadelphia or New Jersey, where I assume your customer service skills are on par. Where I come from, especially as a small business owner, customer service is the most important aspect of your business. It is what sets you apart from your competition. I am your customer, not your opponent. Learn to treat potential customers with dignity and respect. You’re not the only shop in town, because as you know, there is a dry cleaner literally one block east. They will receive my business from here on out.

I have been going here for over a year, used to go to the cheaper places. I have not once had, clothes ruined, clothes lost, or the person at the counter act like they don’t understand me! Can get items done same day and the staff are family, so its a very friendly environment. I know them all by name and they know mine. First class service!