Wendy’s

I am appalled about how much this Wendy’s has gone down the drain. There used to be the friendliest woman working the drive thru, she used to brighten my night and be so pleasant. Well I haven’t seen her in awhile and I’m guessing there were some employment changes because I encountered the rudest employee the other night. She got my order wrong so I went back to ask about it. She argued with me, blamed me and then said «okay, just drop it». I was just stating how I never received a receipt so I couldn’t confirm the order. I went back again the other night and she was working. As I got home and opened my bag I found cold fries, a stale go wrap and a burger. I never ordered a burger and this burger had fries inside. Clearly they were messing with me and I once again didn’t receive a receipt so I don’t even know my cashier’s name. I’m sad this passes as acceptable business behavior now especially since I work in customer service too.

Went to this Wendys tonight. Used the bathroom and all I could hear was someone yelling ‘shutup’ and a bunch of yelling.
Went out to order and there’s this woman behind the counter yelling to the other employees and crawling in the floor picking up change she dropped. This went on for about 5 min. She finally found all the change and then preceded to fill the order of the two old ladies that were ordering. Wash her hands? Hell no!
She then took the next persons order and finally got to me. I had been there for about 15 min.
Of course she got my order wrong and then gave me an attitude as if it was my fault.
Got my food and sat down. It was then I smelled this odor that was like walking into a barn. Don’t know if it was the trash bin, the floor or the hamburger.
Threw out the sandwich and left.
Wendys has to clean house at this franchise and do it quick.

I had possibly the worst burger of my life off of the value menu. Talk about «Where’s the beef», Dave Thomas would be spinning in his grave. The burger was so small and room temperature, the bun was too big and the cheese was not even a little bit melted.
Also, the cashier (and I believe the manager) Mercedes couldn’t have looked any less happy to be there. Greeting: Me «Hello», Mercedes, «Will this be for here or to go?»
Nice…

Slow, slow, slow, slow. I mean at least try to look like your in a LITTLE bit in a hurry when the line is out the door and drive thru is around the corner. Impressions, u know?