Jos. A. Bank

I would rate this zero stars if I could. I have never set foot in a more unprofessional establishment. It took over 5 minutes of my husband and I standing at the counter to be greeted (with employees behind the counter who clearly saw us).
We came in to get a pair of my husband’s pants fixed or replaced (they had torn at the seam and corporate customer service assured me if I brought them to a store they would handle the issue) The first gentleman we spoke with said they would take care of it no problem, by either sewing it back, or replacing the pants if it was too hard to fix. He asked his co-​worker to deal with us because the first gentleman was busy helping someone else.
I can’t even begin to describe what happened next. The co-​worker stood there motionless with his mouth open for a good 30 seconds before the first gentleman screamed «FINE» and snatched the pants from my husband’s hands. The two employees proceeded to argue very unprofessionally back and forth about how to handle, who would handle, etc. Right in front of me and my husband. The original gentleman went from understanding and helpful, to very aggressive and defensive telling my husband and I that the issue was complicated to handle. The first gentleman walked away, and the co-​worker proceeded to politely trash talk him to me and my husband.
I’m not sure how hard it is to either sew up a pair of pants at the seam (considering they have in-​store tailors) or simply replace them. The issue was never resolved. Needless to say, we will be taking our future business elsewhere.