Autobody Denton CARSTAR

Got referred to the shop and took my Mustang in for a complete, show quality repaint. After countless times of telling them it doesn’t look right and there are obvious issues that need to be fixed, 2.5 years later the car still has issues. I spent $ 5200 and also had my wheels re powder coated, which were sent out to another shop for this and came back looking good. The paint job cost about $ 4500. I was constantly pushed back behind other customers, lied to by the shop owner Mark, lied to by a new shop manager– Dustin and told the car was fixed and looked good. I drove 30+ miles each way to go pick it up, over half a dozen times only to find out that the car still had issues. Multiple painters worked on my car, including a Jr lvl painter, to finish a show quality repaint. After over 2.5 years I got sick of the constant lies and being pushed back in line so I took it to another shop and had them fix the major issues that still remained. It took me just over $ 3300 to get the car fixed of the major issues. I called in to Carstar Autobody of Denton and told the front desk rep that I was taking it to another shop since it still had obvious issues. I go back to get repaid by Carstar Autobody of Denton, and the owner– Mark. He refuses to pay me back for the issues his shop caused and even accused me of not paying for repairs to one of my Yukons I took to him while my car was in his shop (I’ve got the conversation recorded, of his accusations and him yelling/​getting heated with me)… which I did to help him recover some of his cost from working on my car that he could not fix. I even told him during our conversation that did let him do some more work on both my Yukons to recover some of the $ 3300 cost. He said he’d get back tor me, never did of course, since he is afraid of confrontation. Gave him 2 – 3 weeks to pay me back, never did. Instead told 2 diff employees to tell me he would trade my Yukon work, less than $ 1000 of work for the ~$ 3300 I spent. First off, that’s rediculous, secondly, I already told him id let him work on them if he paid me back so that doesn’t make sense. He tried to screw me over once again.
Filing a small claims suit against Carstar Autobody of Denton and the owner Mark for the original cost of the paint job, $ 4500 and the additional $ 3300 it cost for me to have the major/​obvious issues fixed. I’ll have former employees, other witnesses, pictures of the issues, and the new body shop owner in court.

Everyone here is very nice and really goes out of their way for you. I’ve had more than one good experience here over the course of many years. (Luckily, not too many experiences!)
They make a lot of effort to find after-​market parts when the originals are too pricey. Hopefully I won’t need to be back for a long time, but if I do have autobody issues, this is always the first place I go.

I am so glad I impulsively turned into this auto repair shop instead of continued driving to the wishy-​washy one I had made an appointment for! All I needed was a new bulb on my passenger-​side headlight of my Jetta. Warm, friendly front office and service! They replaced my bulb on the spot, no appointment necessary, and I was in and out in about 5 minutes, 10 tops. Mind you, I’m a 24 year-​old female college student who knows NOTHING about cars, but they were not the least bit condescending nor did they try to take advantage of me by charging an arm and a leg. It was extremely refreshing and I’m so thankful for their kindness and efficiency! I will DEFINITELY be returning to Autobody of Denton and recommend it to my friends when they need their vehicle worked on! Thanks again!!!