Comfort Experts Inc

I have been using Comfort Experts since I moved into my house in 2003. I have never had any issues with this company. Any negative reviews on here must have been a one-​off because the guys that come to my house are always courteous and professional. Joseph is no exception. He has been the technician here for the last year at my home and is always in a good mood, very honest about what’s going on, explains everything to me in detail and always addresses me with «ma’am»…
He has never tried to push any service on me but has explained things that could potentially go wrong in the future and how to avoid it.
I have no plans on ever changing my heating and air conditioning company to anyone else.
Thank you so much for the exceptional service!

The only thing worse than having your A/​C go out in summer is having it go out on Saturday when Monday is a holiday… in the summer.
Comfort Experts worked us in today — we called back at about 8pm to see how late they work if they would still be able to come out and were told they work «’till they clear the board.» It’s 11:30pm and Robert, the technician, just left.
He reconnected our drain pain connection which had worked loose and flooded a bedroom ceiling, causing a huge mess. Apparently the PVC hadn’t been primed before it was glued. Unrelated, but a dual problem, was that the fan had gone out on the unit outside. Robert replaced that as well.
Robert was professional, neatly dressed in uniform, and put shoe covers on before coming into the house. I would highly recommend Comfort Experts to family and friends as they went above and beyond to accommodate our family on a hot, holiday weekend.

The tech arrived and greeted me with, «what’s the problem?». I explained the issue and had to ask his name to know who was working on my HVAC. Pricing was parts and labor $ 477. I asked the parts cost and he said about $ 100. Minus the service fee of $ 50, that left a little over $ 300 for labor. I asked the time it would take and he said, «about 30 minutes». So I asked him to confirm if their rate was $ 600 an hour for labor. «We don’t charge by the hour but have lots of overhead so that’s the price», he replied. He also suggested I pay $ 300 for a 2“x4″ plastic connector board as it is «loose and could be a fire hazard». I declined.
The tech explained nothing of the work he was doing or completed. He wrote up the bill and asked how I would be paying. When I asked for a review of the service he acted frustrated that I didn’t just pay $ 500+ no questions asked… He gave me short answers to each question and then misquoted the company’s labor warranty at 2 years where the back of the receipt said 1 yr.
I called the service manager and got apologies, but no offer to discount such service. I wasn’t really looking for one, but I would expect some kind of suggestion that I did not get what I paid for.
Will not use them again obviously. They were quick to respond and seemed well priced compared to others, but their techs have no people skills, respect or understanding of their business from my experience.