Holiday Inn Express & Suites Denton-Unt-Twu

Very solid hotel for the price: safe, clean, smells fresh, comfy bed, and quiet. Highly recommended as the go to hotel when visiting Denton. Breakfast is 6:30−9:30 (free) and had one of the best selections I’ve ever seen. Stayed February 2016, $ 95/​night

Stayed here for a family weekend getaway for my husbands birthday. We were originally going to stay for 1 night then move on to Dallas and find another hotel for the rest of the weekend. The rooms were nice and clean and I fell in love with the comfortable beds. It was so nice we didn’t mind driving to Dallas/​Ft Worth then back to Denton just to stay in this hotel When we decided to stay for the 2^nd night we did have to move to a different room due to our current room being reserved prior to our arrival. Isaac the guy at the front desk took good care of us. The breakfast bar had a great selection. The pool area was nice and indoors. My husband and I were so impressed with the service we received from Isaac that we will definitely come back to this location.
Also close to Walmart in case you need or forgot to pack something

Check in was at 3, we arrived at 3:30 and no clean rooms were available yet. The line was spilled into the lobby waiting for one person to enter in rooms as they became available. Ridiculous

Nice, clean hotel in a safe area. Staff is extremely friendly and accommodating. Issac at the front desk deserves a raise for his positiveness and professionalism. Happy New Year. I hope you enjoyed the fudge

This is our third time to stay here with family. The rooms are nice and the service is great. The staff here goes over and above to be friendly and provide assistance. In particular we really loved Kayla. She went out of our way to make sure we had rooms near to each other and brought up delivery menus so we could order in since we were traveling with small children.

Pretty nice place. Service at front desk is below standard. Slow. Inefficient. Rude. Depracating

We were in town for five days for family orientation events at UNT, and the hotel was nice as far as accommodations and complementary breakfast was concerned. Our problems had to do with the reservations. We had originally made them for Wed. Thurs. Fri, through
, but found out we had to be there on Saturday and Sunday too, so I called the hotel to book those days. «Heather» told me it would be a different reservation going through the hotel (which I understood), and that she’d check to see if we’d have to change rooms for the Mon/​Tues/​Wed reservation. i said that wouldn’t be a problem, but she checked anyway, and said we wouldn’t have to move. I called again on Friday to pay for the entire weekend in advance, since our plans were a little wonky and I didn’t know when we’d actually arrive, and checked again about having to move. This time «Shannon» said we wouldn’t have to move. On Monday morning, as we left for UNT, I stopped by the desk to verify AGAIN that we didn’t have to change rooms, and the clerk told us we DID have to move because the room we were in had been sold to someone else (it was a single and the other was a double). I explained to her that two other people in reservations had told us we would NOT have to move, and she just kept telling us we did because the room had already been sold, as if I hadn’t heard her the first time, and never addressed the issue with us being told something different. So we headed back upstairs and moved all our stuff, glad to have checked before we left, since that would have been a serious problem if we hadn’t!
I would have liked to know what went wrong, but apparently no one cared enough to find out or even listen. We’ll find somewhere else to stay next time.

After posting my review, I was contacted by the hotels General Manager. She was very concerned with the negative nature of my review and assured me that she would do everything she could to improve in the areas I listed. Clearly the biggest problem was the housekeeping staff and I was informed that they have since hired an executive housekeeper in an effort to dramatically improve that area of the hotel. I feel she was very genuine and took my review very seriously. I truly appreciated her willingness to listen to me complain for a good 15 minutes and in return she was very positive and professional. I’d imagine this hotel will not be having housekeeping issues in the future!

The Holiday Inn Express in Denton Texas had a very nice lobby & friendly, courteous staff. The room was nice but unfortunately the cleaning staff forgot to clean our toilet & it was absolutely disgusting! Would of been just about perfect except for that

This is a really solid, mid-​range type of hotel. I don’t mean mid-​range as a negative or anything. This is a hotel in that middle to lower price range (that isn’t an economy type place — Super 8 — or CHEAP — no-​tell motel… or high end/​expensive) and it provides everything you’d expect for that type of hotel and does so quite nicely.
The rooms were very nice. Seemed a little larger than a standard hotel room, at least our king suite did. The double I saw also seemed spacious enough and we saw another couple rooms when they were being cleaned that seemed really big. The bed was really comfortable from mattress to bedding. A+ on the bed! The room (again, a king) had a chair with ottoman (fine, nothing special), desk with office chair, dresser/​wardrobe thing that had some space for clothes (drawers), a microwave and mini-​fridge, a small closet space with ironing board and iron, and a nice sized bathroom. The AC worked great, at no point did we hear any of our neighbors (we were at the end of the hall which may have helped), and everything was comfortable and not the least bit gross or any of that. Exactly what you want in a hotel room.
The amenities on site weren’t bad, what we used, anyway. The lobby/​check in area is small but gets the job done and opens up onto a large area that serves as the seating area for the breakfast buffet (which is free). The area was nice, had lots of seating options and all seemed comfortable. Throughout the day people seemed to hang out in that area reading the paper, waiting for people, etc. It made for a nice inviting space to greet you upon arrival. There were also a pair of computers with a printer which came in handy for printing boarding passes and looking up directions. There is a small area with drinks, snacks, etc to buy things you might want. Charging it to your room was handy. There was a little bit of a lack of vending and ice. Ice was on half the floors and vending was too, according to what I read but I never found it and just used the convenience area off the lobby for drinks, etc. I didn’t use the pool but others we were with did plan to but it was out of commission. Thankfully for the kiddos, the hotel staff told them they could go to the hotel next door, tell them where you were staying and you could swim there. Later the pool looked to be back up and running. I didn’t use the exercise area so no word on it. Wifi is free but a little slow.
Breakfast wasn’t too bad. Pretty standard fare, really. Cereal, toast, bagels, muffins, eggs, sausage, a pancake maker. I opted for biscuits and gravy and a cinnamon roll. Neither were amazing but both were good and filled me up. I would have had them again had I been staying longer, so that’s not bad for complimentary food.
My only complaint, really isn’t the hotel’s fault, in theory. The location is a little wonky and getting to it a little convoluted. You go down a road that turns 90 degrees left then right then turn again and then cut through a parking lot… Also, google maps tried to get me to go through a parking lot that was NOT a through parking lot though clearly people are just jumping the curb… Getting out and back to the main roads is much simpler with the frontage road right out front (the issue is it is one way). Construction and traffic and meh road conditions just make getting there not entirely ideal.
All in all, it’s a really decent hotel. Nothing special but worth the price you pay and not the least bit dumpy or off-​putting. If I ever happened to be in Denton again, I’d definitely stay there again.

This was our second time to stay here. Not sure what has happened but it has really gone down in the past year. Phones didn’t work, wifi didn’t work, light in the entrance didn’t work. After they cleaned the room, they left dust rags on the counter. The breakfast was your typical hotel breakfast but I was disappointed that they didn’t have any fruit. The room was clean and the employees were nice. I don’t think I would stay here again.

Directions to hotel were off. No one answered the phone so we could get correct exit. No one was at front desk when we tried to check in.
Internet did not work when we finally got a room and again noone answered the phone to help.
The room was set up weird. The bed faced the window to the north but the tv was to the left (west) close to the bathroom and hallway which was not comfortable. No place to eat without going further south and crossing the interstate and then circle back again
The three stars are for the 1. hot tub which was pleasant (indoor pool was too cold) and 2. bed which was comfortable and a 3. star for clean room. In the end thats what is most important.

FOR BRIDES MAKING ROOM BLOCKS:
If you can book things through the manager then I say go for it (she is great) if you are stuck booking through sales with Melissa… just don’t waste your time. The Fairfield in across the street has comparable rates and offers a shuttle as well.
The process:
We met with the sales team at a Milestone open house and left our info. We were informed we would be called back within 2 days, but never heard anything. I called later in the week and left my information (no call back). I called back a couple weeks later and spoke with a sales representative, provided all my information and was told I would get a call back (didn’t happen!). About a month later I FINALLY spoke with Melissa and got a quote on the phone. We hashed out all the details for the contract (price, shuttle, etc). I provided my email address and was told I would receive the quote by email shortly… NEVER HAPPENED. I called back a week later and left a voicemail on Melissa’s direct line wanting to verify my email in case she had accidentally written it down incorrectly… NO RETURN PHONE CALL! When more than 24 hours had lapsed since my voicemail was left, my fiancé wrote the company and let them know what was happening. Once this complaint found its way to Melissa she called both of us and emailed him stating that when she talked to me I was concerned about the price and she was waiting on a return phone call if I decided I was ok with it. WHAT? She also forwarded a «note» that was supposedly entered after our conversation to her supervisor stating that same thing. I called and spoke with her and expressed my confusion as to why she would have written such a note since that was not part of any of our conversations. I walked her through the last time we spoke when I repeatedly told her I was fine with the rate and we worked out the contract details. She was unapologetic and the entire process was completely disrespectful. After reading an earlier review it sounds like she has been treating brides poorly for some time now. The manager I spoke to was very apologetic and seemed genuinely appreciative to have the whole story. Unfortunately my experience was too negative to reconsider booking through this hotel.

I wouldn’t call myself a hotel snob but I have been to my fair share in my lifetime and really enjoy a good quality stay.
My family and I stayed here last night. We wanted just a little getaway where we could swim and enjoy something different from home. The staff was really nice and check in and out was very quick. We thoroughly enjoyed our stay here.
The pool area seemed a little on the warm side when you first entered but felt very nice when getting out. I didn’t have to run for cover because I was cold. Also the pool and hot tub temperatures were shall we say PERFECT! In the summer it is nice to have a cool pool but in the winter a pool a warmer than luke warm is superb. The hot tub was hot but not too hot to enjoy!
The room was clean and well stocked with towels and extras. We were on the 4^th floor so our evening was nice and quiet. You can hear the doors from time to time but it didn’t bother us much. The bed was nice and comfy. Also the towels were very soft not scratchy like some places we have stayed.
Breakfast was just OK similar to those found at the Hampton Inn and other hotels of this grade. They had both hot and cold items. It was suitable to get you going in the morning for sure. Seriously if you are just staying for the breakfast then pay the extra bucks and find an Embassy Suites.
We only used the internet in our room it worked well and was quick enough that our boy could watch Netflix. We could see that they are very accommodating to business guests. I have many friends who have stayed with Holiday Inn Express on business and have always been happy.
I would HIGHLY recommend this location for the leisure and business traveler alike. With or without children you will enjoy your stay.

I try to stay at Holiday Inn Express the world over. Good quality for the money, Military discount and hot coffee in the morning for the early risers. Rooms updated and clean. No road noise from the near by highway. A bit of a drive to near by sit down eating establishments. After being on the road all day I did not want to drive about 5 miles to eat just settled for quick burger joint near by. Gas stations close to the on ramp to highway. Was a good over night stay.

What can I say, this is a pretty solid place for the basics, location, and price. Bed was definitely comfy and the shower didn’t suck! This was our home base while in town for family/​xmas shenanigans and I have no major complaints. I’m a pretty solid sleeper but word of warning – if you’re not, the slamming of doors from other rooms is quite audible. That’s probably the case for most hotels of this variety, but I can see how it would be pretty annoying.
My only minor complaint was the lighting – if you had work to do, this would wreak havoc on your eyes. There are about 6 lamps and they all have 15 watt bulbs – of the vaguely yellowish hue kind.
Overall, though, quite clean (no unwanted nasty visitors, though we were on the 3^rd floor) and check-​in/​check-​out was a breeze. Breakfast is over by 9:30, which is too early if you ask me!

Just spent one night at the Hotel. The staff was all very friendly, place was clean and very up to date. Good, internet speed, and the room was very spacious and comfortable. Would definatly stay here again.