WOLMED

Worst organized Micky Mouse operation I have experienced… And I’m medically retired from the US Government. Yes. Worse than that ! I was originally injured in Arizona, my case was completely finished there before I moved back here to Texas. I have 28% disability in one leg and 26% in the other. After going to this office for almost a year, and it never has been a well organized effort, I asked about a large very tender sore on my foot from the brace I wear. The brace OWCP provided me, and is clearly in all the paperwork that I gave them. Their response was «My brace and subsequent sore has nothing to do with my injury. I advised them it did and that it is all clearly in my paperwork. They said I should see the other Dr. I said «The one in AZ?» Their answer was yes. I asked if that was easier than looking in my medical file, I hand delivered by the way, as well as the copy from my previous Dr sent directly to them. Their response… No kidding, was to re-​look at their form and say I don’t see it. For the doubters BTW, I don’t receive nor have asked for any pain medication or otherwise «serious drug» so no, they didn’t mess up anything with OWCP nor did they turn me away, I’m not getting pain medication and haven’t for three years. I’m already medically retired all they have to do is see me every three months by their policy, by the way OWCP is once every four months but they refuse to do that. I said OK, I’ll deal with that because I’m a very reasonable person. I I even overlooked the fact that Dr. Housen has the bedside manner of a cadaver. Yet every single time for four months now they send my prescription in they say, yet I spend three days each month getting the prescriptions. I have to call multiple times, oh and of course while on hold alllll I hear is how great they are. When they did send it this time, thus the rant, they sent 2 of 4. So 4 phone calls later, they sent one of the remaining 2. Oh. So then one more phone call to get the last one. Allllll of which I was assured had been sent. More than once!!! Very disorganized, very unprofessional, they seem real nice, just incompetent, can’t seem to get anything right. I strongly suggest you go anywhere else.

I found Wolmed in Denton on the Cigna website doctor search. I called and made an appt, providing all info from my insurance card over the phone. The next day, I show up 30 minutes early to complete any necessary paperwork. I have Strep Throat and this flu that’s going around. Can hardly swallow which I told them over the phone. The whole time I was there The employees were standing in a circle laughing and playing. Fourth Five minutes later the receptionist says they can’t take me because they don’t accept my insurance. They can see I’m pretty sick but still no offer of just letting me pay cash and get the meds I need. Instead the guy walks out the door and gets in his car. It was obvious by there «van» and paperwork that they are more interested in work or vehicle related injury accidents. The shopping center was full of these same type of accident neck and back injury clinics. I wouldn’t have gone in if I hadn’t been so sick and needed a prescription.

I went there because of all the good reviews. I did not have the same experience however. I called to schedule a physical and was told I needed to set up an appointment to establish myself as a new patient. There would be no charge and no co-​pay. Once that appointment was completed, I could schedule another one for a physical (which is all I wanted in the first place)
Showed up at 9:00 for my 9:15 appointment with paperwork completely filled out. The waiting room was almost empty… just one other person. I was called ½ hour later to pay$ 25 co-​pay??? I explained that this is to set myself up as a new patient and was told there would be no charge.
Another half hour goes by. During this time, 8 – 10 people sign in after me and they are all called.
My time is valuable also, so I just went to the nurse and cancelled. I’ll find another doctor that treats my time as valuable as theirs.

This place is excellent at making patients wait and feel like a paycheck. The doctors seem competent, but the physical therapy is a complete joke. No one seems to care about the patient’s actual progress, just that each one spends enough time to bilk the insurance companies of more payouts.

I have been going here for years even when I moved and it was a longer drive. I love the doctors. The wait time is long but when you are being seen you would think you are the only person all day. My issue is about a year ago I went in and explained due to my insurance I had no co pay. I was informed I was wrong and had to pay to see the doctor. Since I was sick I went ahead and paid. When I got my insurance report they had paid the same amount. With my past history with his place I figured they would see the error and return my money by the end of the year. I was wrong! Since then I have called several times, talked to people who have email the «office manager», and still have not got a call back or anything! Doubt if I ever go back!
Update: after calling my insurance who on the first call got in contact with the «office manager». Got my situation worked out.
Now after two weeks after first posting this message get a call from the «office manager» asking about this post and what they could do to get me remove it. I won’t remove this as it is how I was treated and I believe others should know. I’ve gone to this place for almost 8yrs. I love the doctors but unfortunately due to the office staff I will be finding a new place.

I have to say I can only speak for Dr. Helsten at the Denton location for Wolmed. He is the absolute best, most caring and sincere doctor I have e-​v-​e-​r come across. I’ve been a patient for many years now for general medicine (not any injuries really) and it’s only because of him! I can’t say enough about Dr. Helsten and his professionalism and caring nature. Now as far as only going for three stars for my personal review of Wolmed, let me expand on my increasingly excessive wait time just to see the good doctor. Personally Dr. Helsten aside from Wolmed gets 5 stars! But — the consistently excessive wait time that has incrementally been increasing as the years have gone by (12 years for me, personally), is just plain inexcusable. I am actually writing this review going on 55 minutes thus far just waiting to get in and see the doctor today. In the past, last year to be exact, I walked out because of waiting over an hour. I understand the value of the doctor’s time but neglect to see any consistent mutual respect for any of the patient’s time. Today, I will wait — but only because of the personal circumstances of this particular visit mind you. Otherwise, I would choose to walk out after just 1 hour of wait. The review I read about someone waiting 2 hours, oh no no no!!! Not me and nothing I would ever do. Today, I give my uncompromising limit to be an hour and a half. We will see. I can only hope, right? I pride myself in being loyal to those in my life who have done me right, carried themselves professionally, and are truly sincere and caring. Not just the surface stuff neither but deep down, just really good people. And so, I wait. Having to wait an excessive amount of time isn’t always the case, but it is unfortunately, the majority rather than the minority of my visits and that’s just really not at all appropriate. There are no excuses and not enough apologies for consistently making patients wait an excessive amount of time to cure whatever’s ailing them. But — if you do choose Wolmed for a personal physician or if it’s due to an injury, I highly recommend Dr. Helsten. He has been truly worth it, for me anyway, to come back time and again. I must though, sincerely forewarn you of the possibility of some serious wait time just getting in to see him or any other doctor you see there at Wolmed Denton. But then again — maybe it is just me –my own darn luck and you’ll likely have better??? I truly hope you’ll do better than me anyway. Nonetheless, I wish the absolute best of health and luck to those of you who choose to give Wolmed a try. Once you actually get back there and visit with the doctor, you won’t regret it.