Addison at Cherry Creek Apartment Homes

My wife and I absolutely loved living here for 2 years before buying a house. It was in a great location, quiet, with plenty of space for our little family. There are community events a couple times a month hosted by the wonderful Cares Team. The fitness center and pool area were utilized often and we always felt safe in the gated community.

I don’t understand why the reviews here are so poor unless a lot of them are older. The only con was that a smoker lived below us and sometimes we would be out on our decks at the same time. But that’s probably an issue everywhere because even if the unit is no smoking, people will be outside. Overall we loved living here. I think we had one minor maintenance issue like a broken handle and it was fixed without issue. We loved walking our dog around the pond. The updates to the units were great and I loved the big tub! The biggest perk was the Cares Team and the events they planned (usually with food and a fun activity). We made lifelong friends through them after moving here and not knowing anyone. We also felt safe here, which was important to us.

We love living here. We have been here for over 2 years. Suzanne the property manager is very sweet and really listens to residents. The leasing staff is very personable and the maintenance team works hard to get work orders done in time. Overall, we find Addison a very peaceful place to live and we have made many friends here.

Don’t do it! Worst experience I have ever experienced living in an apartment. We were promised several things moving in and they definitely didn’t deliver. They nickel and dime you for everything. Staff are not friendly and have no sympathy. I don’t usually write reviews but I needed to this time because I don’t want someone else to go through the pain that we experienced.
Sincerely,
Pissed off Renter

There is a reason this place has only two stars. I have called two days in a row and left two messages and they are ignoring me. I found out my neighbor called as well and was ignored. No one answers the phone. I called again this morning and it went straight to voice messaging. We both reported that a dog is being left out on a third floor balcony all day long when the weather has been extremely hot and steamy. The poor dog was scratching the door wanting inside. This decision to ignore us is not intelligent and says a lot about this place. Update: This is day three. I sent an email to their corporate office this morning and then I received a phone call shortly after from the apt office. They told me they put a notice on the apt door that dogs are not to be left on the balcony. I said I would be keeping an eye out and was then given the names of the people who work in the office and told to call in the future if I see the dog out there again. I appreciated being informed of what was going on but it’s interesting I had to get corporate involved first before I became «visible». I was told they have 500 apts and are very busy. If you gave good quality customer service that is not something you would say. Plus, I consider this an urgent matter. How many days does that dog have to suffer in the heat? Maybe you are understaffed but the customer should never have to bear your burden. Be careful of what you say to people. Just because I don’t live at Addison doesn’t mean I have no impact on your business. I’ve have friends ask about apartments in the area in the past. If I’m treated like I’m a pain in the ass for reporting animal cruelty do you think I will recommend this place to someone else?

First review I’ve ever posted for anything…
This place is garbage. Surprised they raised rent. When me and my girlfriend moved in it was okay. Maintenance took forever we had a bathroom leak that got fixed 12 days later that had our water bill $ 25 more than it shoulda been but whatever we let it go. This place literally has nothing (except bugs) that would make you want to live here rather than downtown for that price. On the subject of that, according to Addison they spray weekly to keep out insects. Let’s just say we had 4 traps around various wall edges that needed changed weekly because there were 10 – 15 insects/​spiders in them. The «security» is non existent. In my year I have never see a single car or person walking around. The gates are a good idea in theory but never work so they are just left open ²⁴⁄₇. The parking is horrific. Yeah it’s neat that they don’t assign spots but when you have to walk across the complex 5 times a week to get to your apartment it gets old.
Worst of all is management. Just moved into a luxury apt for the same price that is 5x nicer but I won’t get into that. Management just sent me a bill (today is ⁶⁄₃) that is due on ⁶⁄₂. Although we throughly cleaned the entire apartment for a complete day after moving out we were charged over $ 100. We were also charged $ 45 for blind replacements on a door that apparently should have had blinds on them the whole time we were there. Instead they thought we were too lazy to go up to Walmart and buy our own so we stole theirs. Long story short now my security deposit is gone and they want more $$. Kind of goes with this post. It’s another crummy apartment who nickel and dime you and for the price of this rent there are A LOT nicer places location, and/​or apartment style. It baffles me that they actually raised rent over $ 1100 (which made parking even worse with all the moving trucks lol).
This place has the mirage on the outside of having gates and newly painted buildings and newer equipment, but they do a terrible job of it having any real value. It’s worth $ 950 a month and is well under average for other apartments in Denver.

Don’t waste your money!!! management is awful and it is very unsafe. several cars and apartments have been broken into and nothing has been done about it! I pay over $ 1200 to live in a gated community and the gates been broken for months now and they always have an excuse to why it’s not fixed. save your money and go somewhere else!!!

This is a long one, but I promise worth it! :)
I’ve lived here for almost a year and is has gone well for my husband and I in our one bedroom apartment.
Apartment/​complex info: Rent is reasonable, I think we got kind of lucky with our rate too. Maintenance is quick to respond. Furnishings are pretty good, in the middle for quality, not the worst and not the best.
Cons would be that the hot water takes quite a while to get warm in the shower, however the sinks get scorching hot quickly. Also not a lot of storage in the apartment. Grounds could be kept a little nicer, there are tire tracks everywhere (in my complex area) where the maintenance workers have driven around in their carts (a lot of which seems in unnecessary places), which makes it look torn up and makes the grass muddy all the time.
Community info: When I look for a place to live, I find reviews about the community to be very helpful. That said, it is super convenient to Costco, Target, etc. Everything you need is so close! However I will say over the last year, I feel the safety of this area has gone down hill. I walk around by myself during the day and feel safe, but I wouldn’t alone at night. I’ve personally witnessed sketchy behavior at the park across the street on Beeler multiple times. Again nothing has happened to me/​my apartment, however in the last year we’ve received at least 3 letters from the leasing office about problems with burglary and theft.
I don’t say this to scare anyone or to discredit this community, I just feel people have the right to know.
The quality of staff comes and goes, they filter through people regularly, however I’ve never experienced anyone outright rude. In fact the guy to helped us sign the lease was awesome! They keep you in the know of events, happenings, etc.

DON’T LIVE HERE!!! What a JOKE!
The management is absolutely horrendous. The «Manager» Lornie is VERY RUDE and don’t even bother — he won’t care about your concerns or what you have to say. Literally save yourself the trouble and skip out on overpaying to live in a crap area with AWFUL MANAGEMENT WHO WILL NOT TAKE CARE OF YOU AND WILL NOT EVEN PRETEND TO BE ACCOMMODATING!
I work in Customer Service… C’mon?! This place is so bad it’s not even funny.
I’m having to call CORPORATE to get my situation sorted out. RIDICULOUS. Screw you Addison.

I just moved in this September, since then sleeping is only a recommendation.
The plumbing system here is very poor and basically I can lay in bed and hear the toilet running when someone else is flushing (it’s very loud!!!)
I just finished Messing with their leaking water heater. I had a Big hole in my ceiling since my neighbors heater was leaking, the water was dripping all over my carpets and furniture’s.
Of course Addison management didn’t want to take any responsibility for The damage furniture. Eventually after fighting them they did.
Office services are really really Poor.
For the outrageous Amount of rent that I’m paying 1100 $ the Service is poor and its just not worth the headache u r gonna have after moving.
Maintenance is the slowest people on Earth.
Don’t move in !!!

I’ve lived in this complex going on 5 yrs now, wouldn’t wish it on my worst enemy! If its so bad why 5yrs then? It used to be owned by Carmel and other than the insides needing updated it was an amazing complex! 3 yrs ago Conan bought it and it’s been 1 shit storm after the next! My current issue is my spider infestation that they continue 2 not take seriously no matter how many mason jars of live black widows, mouse spiders, hobo spiders, & wolf spiders I have taken into the office just so they know I’m serious! Over priced, the employees are as rude and defensive as a person can be, they are slow if even responsive to any issue or complaint you vocalize! So if I could it would b no star rating!

We moved to a one-​bedroom apartment at The Addison in September of 2013, and have had a great time living here thus far. Without batting an eye, we would recommend this complex as a great starting point for any new moves to Denver. Our father in law joined us from CA and we’re transferring into a two-​bedroom this upcoming weekend. The transfer process has been very smooth, and the leasing office was extremely helpful in answering any questions we had. All of the people who work in the leasing office are very friendly and somehow remember me (is that a good or bad reflection on me as a tenant? :)) despite the place having I think over 500 units.
The perks of living here:
— Clean and safe, it’s gated all around
— Plentiful parking, at least in front of my building
— Allows pets
— Apartments themselves are in good condition, bright and clean
— Central air and heat, newer windows
— Very well laid out leasing agreement and guidelines
— Very quiet as apartments go, at least in my building. Yes, you hear neighbors and kids sometimes (it’s apartment living, people!), but the walls are better insulated than any apartment I’ve been in
— Amenities are great. Pool, hot tub, grills, dog waste bag stations, a Redbox type DVD machine, small gym with cardio and free weights, warm and friendly club house that has fresh cookies and coffee
— Leasing office holds onto your packages you get in the mail. Never once had trouble getting my many Amazon orders. :)
— They have recycle bins!
— Decent floor plans with washer/​dryer/​fridge/​stove included
— Online rent payment
— They scrape snow off and salt the steps and walkways in early winter mornings, decent plowing of the complex’s roads
— Bus stop right out front that takes you to Cherry Creek and downtown. This has helped us avoid buying a second car, which is great if you’re trying to save money.
— Walking distance to the Highline Canal Trail. You can take this trail on your bike to Cherry Creek Trail and all the way downtown (about 10 miles) with minimal involvement with regular car traffic
— Walking distance to Eloise May Library
— Near Target, Costco, Sprouts, Kohl’s, Safeway, King Soopers, anything you need really
— Near Cody’s Café (REALLY great little hole in the wall with the best delivery pizza *shameless plug*)
The cons of living here:
— The pet fees and deposits are a little steep
— Not the best long-​lasting quality construction. For example, the bathroom drywall doesn’t seem very moisture resistant, so the towel rack next to the tub kept falling off and there were no ideally-​located studs to re-​mount it. A couple other friend-​residents say similar things about their bathroom drywall as well. We just bought a couple towel hooks and used those, which was a fine fix.
— Maintenance is a little slow to respond depending on the urgency of your issue. For example, the tub stopper in our bathroom broke (showers became baths since it wouldn’t drain well)…took them a number of days to respond. BUT, during the winter, a pipe burst in our bathroom and they were here very, very quickly and fixed it before we even knew there was a problem. Not a bad job really, as I assume the ratio of the maintenance team to the number of units is probably off, so they have to prioritize.
— Leasing office — difficult to reach someone on the phone/​email, best to just physically go in there. They have Sunday hours!
One of the BEST features is the CARES Team — a genuine couple of people who are Addison residents as well, Michael and Cary. They are appointed with the task of creating a social and family community (which of course helps tenant retention, from a business standpoint). They came to my door to welcome me to the community about a week or two after my move. They run regular events like a hot chocolate bar in the winter, community dinners, volleyball games, etc. They’re also there to help with things like jump starting a car battery in the winter, advising you of resources throughout the city, and offering advice on a variety of «I just moved to Denver and I’m lost» topics. I’ve made some new friends in the complex very quickly (in addition to Michael and Cary themselves) as they help me connect the social dots. I think this is a huge asset for a community that seems to attract transplants like myself.
Great place to live. Keep up the good work, ConAm!

We have lived here for two years and have been very happy here. In general, the apartments are in good shape and the people in the community are friendly. The staff has been really friendly and helpful. Sometimes the maintenance people are a little slow to respond, but we have never had any major maintenance issues.
I would definitely recommend this place if you are on a budget and want a good, clean, and safe place to live. There is a bus stop right outside the complex that takes you to downtown Denver, which is a huge plus.