The Renaissance Apartments

The management and office staff do not care about you as a person or a tenant. They have one goal in mind and that is the almighty dollar. Obviously, this must be company policy. At no point in all my attempts to get anything fixed, repaired or questions answered have I actually had anything accomplished on a first visit. All staffers are trained in the fine art of politics, offering no answers or solutions only stating that they have to check with so and so. After which you will never get a response. I have been in multiple times with different problems only to be told they need to refer to someone else and they will get back to me. Have I ever been gotten back to? Absolutely not. When I go back in to check on my situation I am received with pure shock because they have never heard of my problem and here I am a week later reiterating once again to another person only to receive the same staple answer and no result. Many of the issues have dealt with Maintenance, I can tell you that maintenance is not too blame as 9 times out of 10 maintenance is not even aware of the issue as the office staff chooses at their own discretion when to alert maintenance to a problem. I have opted to bypass the office directly and just go straight to the back maintenance room if you actually want something done.
Recently, I came home to water streaming down on my apartment from the unit above me. I currently have water damage throughout my kitchen, living room, dining room and a bedroom which occurred one week ago. On that day I called to office three times before physically running there. Upon arrival I found multiple people waiting and not a single office worker on site. I was lucky enough to find two maintenance workers doing nothing in the back and they came to check on my problem. After which I had Head of maintenance come through later that evening who apologized, he told me a person would be through to cut a hole in the ceiling to dry everything out then they would paint. He also offered to paint an accent wall for all of our trouble. Great. one week later, still not a single person from the office or maintenance has been here, no holes have been cut, no repairs have been made, no painting has occurred. Some residents think I need to «GET ON» them to make repairs. Why should I have to hound the office to make repairs? Shouldn’t one visit and request be enough?
Furthermore, Carmel residents were told that our lease that we signed would be honored after the buy out occurred. However, this has not been the case. I am a resident living under two sets of rules and i only know what one set is. I have asked for the Con-​Am lease on three separate occasions now. Only to have to office staff side step the request and refuse to give it to me. I am constantly having to go into the office to challenge some new rule that they say we have to follow that I can find nowhere in the lease that I signed. Recently, I was required to pay Dish network to come out an remove my dish off of the railing that was placed there appropriately by the installer and a former employee of Carmel. However, new management threatened me that if I did not remove the dish it would be forcibly removed by Maintenance and my property would be placed for ransom in the office until dish came to move it. I explained to them that the lease I signed stated to violation and I was in the right when I had the unit installed. If they would like to pay for the move I would be happy to do it. In which they replied no, you will take it down or we will take it down for you.
Continuing, since they have taken over the «Security» gates are rarely secure. I often to come home late at night or in the early evening to find both the front gate and the side gate on Beeler hanging wide open all night long. Once again when you alert the office staff you can tell they simply do not care. Crime has gone up here, we had our car broken into and electronics stolen out of it and the police are in our parking lot far too often. You should also know that they allow a towing company to come through and browse the lot. So make sure that you don’t forget to put the registration stickers on your car or if you are like our neighbor who recently bought a motorcycle with out of date plates, they will steal your property before you get a chance to register it.
All in All, after living in 10 different state and 3 countries I can honestly state without any hesitation. This is by far the worst management and office staff I have ever encountered and even though my fiancé graduates from Bel Rea in December we will forgo staying here for an extra month when our lease ends in October and find a new place to live even though the apt is a block away from her school. That is how much we do not recommend living here!
Read more:

I have lived at the property for about 6+ years now. I use to love it! The staff were KNOWLEDGEABLE, the property looked great and I just loved living here. You could really tell that Carmel took Pride in the Property, valued the residence and their safety. Recently the property was sold from Carmel to ConAm. Since ConAm’s take over the property has really declined. The staff usually has no clue what is going on or how to answer a question when you call. The property has trash everywhere, the grass is left uncut for long periods of time, lighting is out throughout the community, work orders take a life-​time, the gym is always dirty and the trash is overflowing. There is no sense of community or management here. The property use to have the most beautiful colorful flowers around the pool area and entrances to the building each summer making it feel less like an apartment and more like a resort. This year this new company put minimal tiny cheap looking baskets of flowers by the pool, and filled everything else in with just greenery .very blah and super cheap looking!
Seems like they are doing all the wrong fixing in this community. The front entrance gate has been broken for nearly a month now with one side of the gate staying wide open all night long. I thought it’s a gated community for a reason… really makes you feel safe… Everything with Con-​Am seems to be sub-​par at this point and their communication with residents is greatly lacking. Just because they changed the name to say «cherry creek» doesn’t mean people are going to pay a premium price for an apartment complex that is so disorderly and looks cheap and unkept. The property was definitely at its best while Carmel was running it, now I would recommend looking elsewhere to rent.