Advantage Rent A Car

Horrific experience start to finish! Arrived on time to pick up our car, agent tried relentlessly to get us to upgrade to another car. We kept refusing until he finally told us the specific car we had reserved was «not available» for another hour or so. The car was finally returned and they literally hosed the front of it off and handed us the keys. Dirty tissues inside, food and drink spilled on the seats and floor, dirty exterior. We went into complain and they said they noted the condition of the car and they gave us a customer service number to call. After sharing our experience with the «customer service» agent they claimed they could not see any notes on our experience but apologized and offered us a whopping 20% off our next rental… Going back to Hertz!

Wish we could give zero stars… warning…stay away! We rented an SUV for a weekend in May and noticed, upon receipt of the car, major damage… car door handle was missing, majors scrapes and dents. We used their sheet of paper and documented all issues, even taking a video. One month later, to the day, we have received a bill for over $ 3000 for damages! Left numerous messages to discuss and haven’t receive any calls in return. Wondering how many times this car has been used in the past month and how many bills for $ 3000 have been sent out to unsuspecting customers. Why even require us to fill out the paper acknowledging any damage prior to taking the rental if they’re not even going to believe it? Maybe they thought after a month we’d throw everything out? Luckily I keep everything! Spend the extra money and go elsewhere… fast!

They have one guy at the counter with 23 people in line. And the guy walks people out to the parking lot to show them their cars and get tipped for this. Folks, please don’t tip these guys ever because the more often you tip the longer we all have to stay in this line waiting for the guy to walk to the parking lot and back.

This place deserves minus stars. Never again. NO customer service. Needed a 4 door car, thought I had booked a 4 door. Manager was not apologetic or even care and the agent was the same. Will not rent from Advantage again (at 66.00 per day!)!

I wish I could choose negative stars. Avoid this place at all costs. I rented a vehicle from here (E-​Z Rental, same place and same employees) and it took over an hour in line to wait for it, because only 1 or 2 people were checking customers in. The line went out the door, around the corner, and into the parking lot. I missed a meeting because of this. But it gets much worse.
I am given a poor «equivalent» to what I reserved but I’ve seen that game before. I was in a rush because of the line, gave it a once-​over, and drove off. As I approached the gate I noticed that there was only about ¾ of a tank of gas in there. I noted it to the guy, he looked at my papers and waved me on.
I had the car for almost a week. As soon as I got to where I was staying, I notice that someone had spilled a milkshake or something in the back of the vehicle. It was on the side, but sticky and gross. There was also debris throughout the interior of the car, including candy wrappers. No one had even looked at this car, apparently, before it was given to me.
Knowing this is a budget rental car place, I sucked it up and kept the car. I returned it with a full tank of gas, well over what I picked it up as. I showed this to the attendant. He nodded his head and checked a box on his clipboard.
As I am going to the airport, I get the electronic receipt. They charged me a gasoline fee of more than $ 100 — at their high gas rate, enough to FILL the tank. No one had mentioned this to me and, as I mentioned above, I had shown the full gas mileage (and noted that it was fuller than when I picked it up, even) to the attendant just moments before.
It gets worse. I called to ask for an explanation and the lady on the phone put the burden on ME to produce a receipt for gasoline. She then bugged me for the receipt, indicating that it would be difficult to process without the receipt. Here’s an idea: WALK OUT TO THE CAR TO CHECK. Or did you just rent the car, sight unseen, to the next victim?
AVOID AT ALL COSTS

HORRIBLE HORRIBLE HORRIBLE!!! STAY AWAY GO RIDE THE BUS!!!
So after taking this matter up with a «supervisor», they refuse to help me out! Even AFTER he could not explain where ANY of the «fees» came from and how I got charged that much money for driving NEGATIVE miles!!! Terrible… Just terrible… I have reported this company to the BBB. I am reporting this on Facebook, Twitter, Instagram, Myspace, Craigslist, Newspapers, Hot air balloons, Plane/​Bus/​Car advertisements and whatever else I can get my hands on! I seriously can not believe how a company like this still exists! It blows my mind, I wonder how many other people this company has taken them for an extra few hundred bucks… Please go else where, pay the extra money for a reputable company or take a bus! less wait time and will not charge you for ANY hidden fees they can not even tell you what they are for…

Been sitting in parking lot for an hour. Lines are outrageous.
After an hour and a half my group received a car. This place has more people waiting in lines than a DMV. PLEASE DON’T go here. It will ruin your day.

Well so much for that. This experience was miserable. Slow Slow slow. People all around me angry about getting the wrong car and it not matching the contract.

If I could give this no stars, I would.
Long lines, cars that didn’t work, cars that smell like smoke, unfriendly staff, and other ridiculous issues. This is only a little cheaper than other companies, pay the extra!

Poor customer service. We stood in line for half hour in spite being second in line. Our counter time was 45 min!!! When we returned our car they charged for an extra day in spite of returning it on time.

Worst experience ever!
Sometime you want something cheap that actually will turn your holidays the most expensive ever.
Car in very bad condition and with 1 day the back wheel broke. They made me wait more than 7 hours in the middle of nowhere because the manager of the rental location could not authorise vehicle exchange. He simply could not answer the phone call by the road assistance service. I did know that I had o wait an authorisation for that considering I have had paid for this kind is emergency in advance.
Terrible service.
I don’t recommend ever
Try something safe.

Waiting in line at ADVANTAGE EZ RENTAL CAR for 1 hour and still not to the front of the line. 7 stations only 2 people working hard and clearly trying to cope with angry customers. I feel sorry for them. 26 people in line behind me. A clear sunny day in Denver. Roads clear no issues there. Tried calling their listed «customer service» number several times this morning. It rings until it disconnects. I tried it 5 times. I’ve now past my pick up time and am worried they’ve cancelled my reservation. We will see. I think it’s worth paying a little more and getting a better business plan.
Adding to previous post. Agent was GREAT and they assigned me a beautiful new Camry and the price was right. Reconsidering earlier post BUT wait was long and the customer service phone number never answered.

Best prices in town.
Reliable shuttle service to/​from airport.
Decent selection of moderately-​priced automobiles.
Frequent (free) upgrades to larger cars when inventory allows it.
Did I say best prices in town?

Poor service, not enough help, bus pick up 20 minutes + wait.
Line out the door, actually counted 38 people in line behind me, and 15 in front… after waiting 15 minutes.
Nice way to begin a vacation… NOT!
Spend the extra 10 bucks a day, you will be happy you did.
Once we did get to the counter, the employee was efficient and friendly. It’s a management thing, not an employee thing here

Hey Advantage Management, are you reading what your customers have to say about your Denver Airport location. Perhaps you should stop counting how much is going into your golden parachutes, come out of your comfy office, and visit your location and see what can be done to make your customers rental experience better. Then perhaps your rating will go from 1.5 stars to something higher.
I went against my instincts and booked them because they were the least expensive. Well, you know what they say… you get what you pay for. In this case, absolutely true. Save your time and money, go somewhere else.
First of all, the van was prompt picking us up from the airport. Bad thing… the air conditioning in the van didn’t work. It was hot and stuffy. Bad impression right off the bat.
As you all can see in the picture, super long line with only 4 agents. What you don’t see is the line behind me goes out the door. Oh wait! I spoke too soon, now it’s down to 3 agents and the line is still out the door. I guess it’s lunch break and screw the customers! After 50 minutes in line, I finally got to the counter. The agent that helped me was very courteous. Some of the things he could have said to smooth things over would be, sorry for the long wait, thank you for your patience, and we appreciate your business. Something like that would have been nice. I don’t blame him, I blame management for lack of training. All in all, drop off to out the door was around 60 minutes.
The car… Fairly new, a 2015 Toyota with a little over 20k miles. The body has the typical dings but the air conditioning is cold. The seats are dirty. I realize it’s a rental and people treat it like crap, but the business establishment should clean it up.
The next day, I got a low tire pressure light. There is not an advantage location anywhere nearby, so I took it to discount tire. They have a free tire check service, and the nice young man said 3 out of 4 tires were way below recommended pressure. So my question to Advantage is, Do you guys even check the cars before flipping it to the next customer? Can you imagine what kind of lawsuit you will be slapped with if it is your company’s negligence of renting unsafe cars that caused the crash?
I have rented from Advantage around the country, and this is by far the worst. I’m giving them a 1 star because it is the lowest I can give by Unilocal.If I can select ZERO, I would

Overall, I didn’t have any major issues with my rental (other than a bunch of trash found under one of the floor mats), but these guys seem sleezy. They get you the lowest advertised price, but then try to cajole you into an upsell.
The insurance upsell was bad enough — lady tried to convince me that I needed insurance, despite the fact that I have free rental collision insurance with both my credit cards (insurance I actually *waive* if I buy the insurance from the rental car company). She actually told me my insurance was no good. I told her I’ll take my chances.
But the worst? She tried to get me into a more powerful car because, when she asked where I was going, I mentioned Steamboat Springs. According to her, the car I rented would struggle at the higher elevations. WHEN WAS THIS CAR BUILT? 1940? I wonder how many poor flatlanders actually bite on this sort of deception? I’ve driven at 13,000 feet; luckily I know better.
In case you were wondering, my «weak» rental car could still go 70 up a steep hill at 10,000 feet with plenty of power to spare.

I booked a car rental through travelocity with Advantage. When I got there, though Travelocity charged me only for the insurance, which I purchased through them and the contract said I would pay using any credit card for the car rental, Advantage required that I use the same credit card. I explained I wanted to use a new one in fact, needed to use a new one, and they informed me my insurance wouldn’t work. I said why not? «That’s travelocity policy». Then they tell me they don’t have the car I contracted for – A Hyundai Sonata or similar. They have a Toyota Yaris. Now the cars are not even close to the same size. A Sonata is a standard car, a yaris is a compact car. They explained that by similar it means they are both automatic cars with air conditioning. No… that is not similar. Clearly it is size that you are looking at when what you order is compact, standard, etc.
Then they charged me for an extra driver because I booked it and my husband is driving. I said but only one of us is driving. Well, we won’t do that.
So I called Travelocity who credited me but it took 45 minutes of the woman explaining to me that she was doing me a FAVOR by charging me more for the car I ordered. Then they made me walk around and check the whole car, something that Hertz and Avis haven’t done to me in years – and she told me they will charge me right when it comes back and I can deal with the insurance. I said what if I dispute that I did the damage… she said there is no dispute. Now it was dark out and the car was red. There is no way I could see a rock chip or some damage. «That’s not our problem.»
I was even more upset when she said this is what they do with Travelocity customers. Oh, you contract with them for 206.00 and then give them a car half the size for 336.00. That’s ridiculous.
Don’t rent from Advantage. The state of Colorado should look into their deceptive business practices. I intend to write to the attorney general of the state to let them know how this rental company deceives people into paying more than the contracted amount. Travelocity should quit doing business with them. What a rip off.

Time is money, money is time. I have now used this rental spot for the last time!
This has to be the cheapest car rental outfit at DIA. The cars ain’t half bad either. The staff is pretty friendly and accommodating as well. 1* extra star for that
The office and building are kind of messy and the bathroom is gross! And the bus from the airport is sketchy
And the a-​hole driver dropped us off on the wrong level! Oops lost that extra star.
The lines here waiting for a car make Disney seem like speed dating. Way over an hour each time!
And the people waiting get pissed. Not a fun stop for your family!
Lines out the door!
Sure you will save a few bucks but you will waste your valuable time!
You have been warned!
Never again.

I’m not sure why Advantage has such bad reviews. I rented through this location for a 5-​day vacation in Colorado without any problems.
Shuttles to and from the airport were quick and convenient. There was a minimal wait to pick up my rental for a Friday with 7 employees working in the office and 2 – 3 others out in the lot. All employees — from the shuttle drivers, to the office workers and lot crew — were friendly and helpful with any questions I had.
My reservation had been for the most basic car available (i.e. the cheapest), but there were none on the lot when I arrived, so I got a free upgrade. I declined all the add-​ons, and thoroughly filled out the car inspection before leaving the lot with my rental. And in the end, upon returning my car, my final cost was *$ 50 less* than the initial estimate on my reservation.
NOTE: They’ll put an extra $ 200 hold on your credit card as a security until you return the car. But this isn’t an actual charge on your card, and once the car is returned and processed, your card will be charged for the correct total.
Finally, a lot of other reviewers seem frustrated by wait times or «hidden» costs, so I’d like to address that:
1. All of the delays that I observed at the office seemed to be caused by other customers. For example, one guy changed his mind 3 times (THREE!!!) about what type of car he wanted. Another dude waited until he was at the exit gate to inspect his car, which caused a line. In both cases, Advantage’s employees were patient, courteous, and efficient in their work, even if the customers were not.
2. It is your responsibility as a car renter, regardless of where you go, to check your rental for existing damage or basic safety issues *before* leaving the lot. If anything about your car is unacceptable to you, you should make note of it and exchange your car. Advantage gives you a form to note scratches, dents, worn tires, interior cleanliness, etc. and the lot attendants will tell you to be thorough in your inspection. Listen to them.
3. If you don’t want «hidden» fees, decline all the add-​on services and extra features, make sure you understand all associated costs before signing/​initialing anything, and fill your own gas tank like the adult you are. The extra services and convenience options, like gas refill, will obviously cost you more. It’s a business, not a free ride.

What a disaster.
I booked through Expedia under the «Europcar» brand. I specifically chose this option as it said that their rental cars at the Denver airport were on site at the airport and there was no shuttle required compared to the other companies listed. I knew that returning to the airport was going to be tight so I figured this would save me some time as I didn’t know how far of a shuttle ride it would be.
Upon arrival at DIA there was no Europcar to be found. All of the car rental desks are in the same place, but I thought that maybe because these guys were on-​site at the airport they may be located elsewhere. Asking at the information desk, the gentlemen working had never heard of Europcar.
None of the emails I received had any information other than a direct phone number to call. WHICH WAS WRONG. After turning on my roaming data and doing a little googling I found a website that said Europcar was affiliated with Advantage. NO WHERE at the Advantage desk is there any signage saying that they are affiliated with Europcar.
So it turns out I had to hop on a shuttle after all. Upon arriving at the Advantage lot, low and behold… A HUGE BANNER saying Advantage is a world wide partner of Europcar. Where was this banner at the terminal?
What stopped this from being a one star review was the customer service at the rental lot. Both upon checking-​in and checking-​out I found the service to be quite a bit more friendly than other rental car companies I’ve experienced in the past.
The issue I had though when I brought the car back was that I had apparently made a mistake when booking online and said I would have the car back at 5:30 AM instead of 5:30 PM. This is admittedly my error, however when I was taking the car on the first day the customer service agent helping me CONFIRMED with me when I would be bringing the car back. The agent helping me when I came back said that because I booked through Europcar they can’t change that so it was my mistake and had to pay the extra rate. He did though check with his manager first to see if there was anything they could do.