Alamo Rent A Car

We have rented from Alamo twice this past fall and each time I was impressed with their customer service. They got us in and out fast so we could begin our journey and then took the car back in quickly so we could get to our plane. They were friendly, courteous, and very professional. We will rent from Alamo again when we have a car rental need.

Lesley provided friendly and patient service, and helped us change our reservation after we spontaneously decided we wanted a much different car.

Had a really great experience at Alamo. Rob, the manager, took care of us. Really nice guy and also recommended his favorite breakfast spot to try. Highly recommended. Thanks!

I use to only us Avis because in the past their pricing was the most reasonable and their cars are relative clean and new. However, lately, their prices have become really expensive, and their service at the Denver Airport location has become increasingly worse.
So I decided to give Alamo a try simply because their prices online made the most sense. The moment I stepped off the shuttle, I was greeted by a staff member. Then at the counter, it only took 1 minute for me to check-​in and then was I was directed to a gentleman who told me I could choose between 3 cars. At Avis you don’t get to choose your car. The staff outside was so nice and attentive. Then as I left the Alamo lot, the gentleman at the exit booth was so gracious. This is by far the best rental service I have ever experienced anywhere. Whoever is running this Alamo gets kudos for attention to detail. All the young staff at this location will be successful in life because they treat their customers with so much care and attention.
I will be using them again!

My hudsband and I had to called them a lot and they found it was previous damage. Finally, alamo company didnt charge us for damage and they apologized.
Problem solved so I change my star from 1 to 3.
Because we were worried for several hours.
Car was nice and service was ok.
But before you drive take a picture for damages.

I had the fortunate opportunity to test out the customer service while driving to Denver from San Antonio. The Station Manager Sanchez Fauge was absolutely terrific. He not only was accommodating when we had mechanical issues with our car he really went over the top to take care of us and ensure we had a pleasant experience. He is exactly the reason the next time I will pay more through Alamo just because this type of customer service is a rarity these days! Kudos Sanchez!!!

Quick shuttle and checkin despite heavy holiday traffic (we were coming in between xmas and NYE). Staff ran through the litany of add ons but didn’t try to push it or slide one in. Noticed a slight difference in the price between SWA quote and actual estimate on the print out. He stated it was an upcharge for the SWA miles (that «SWA doesn’t tell you about to make Alamo the bad guys»). Not a big deal for the triple miles I happened to be getting but normally I’d have removed it but we were in a hurry.
He also tried to upsell to a SUV with 4wd. I told him I’d love to if they have bonus inventory and its a no-​cost giveaway, he deferred. :-) Unless you are expecting a snow storm when going/​coming from the mountains, you don’t really need 4wd. The M/​S tires on the cars (which they should all have, but can’t hurt to confirm) are solid for the snow that’s typically on the ground at the resorts (if you are driving somewhere other than Summit, etc, like Steamboat, then that might affect your decision). Your mileage may vary, but in the end, 4wd doesn’t stop a vehicle any better than fwd and stopping is usually, for me anyway, the bigger problem in most cases. Slow and easy… Anyway, digressing…
He stressed that because the rental location is off terminal, I might want the gas fillup bc to save time and there’s «only 1 station in the airport area and it gets backed up.» I declined. It IS true there’s only one station once on Pena Blvd but the exits on I70 right before Pena have several… this worked fine for us. Plus getting to Summit and back was only about a quarter tank in the Altima assuming you aren’t resort hopping every day…
Pointed at a sparse row of full size cars. No Chevy’s available. One Ford but it had a missing cowling for the driver’s side handle. Ended up with a Nissan Altima. The lack of inventory was clearly attributable to the holiday period, though I’d have preferred a chevy or ford as I consider the altima to not be ‘full size’ – fortunately at least it would hold all our largeish bags with ski gear – the hyundai was a no way in that regard and if we’d been our usually party of 5 versus a foursome this time around, even getting all of us in the Altima would have been a challenge.
Car was fine. In good shape. Some minor damage to rear quarter panel.
Odd that they don’t have you do a formal inspection. No form any more. I snapped a few time stamped photos and told the check out lady about the minor damage to the rear passenger quarter panel. She asked if it was significant, ‘nope, some scratches, like backing through bushes’ and that was it. Will update if anything comes of that.
Return was very fast. No problems.
Another review mentioned the tolls. Its worth noting that i70 to the mountains doesn’t have tolls. Inbound it will sometimes has a toll lane for express. Didn’t try this as it requires photo or electronic pass and I didn’t want to discover what the upcharge would be, plus traffic inbound on Sunday was moving smoothly at 10am, though I’d been warned it would get bad as early as 11… I have no experience regarding whether on a busy time and day that lane is markedly faster…
All in all good experience with some minor detractions. Will use again.

We chose to partner with Alamo due to its more promising reviews. Unfortunately, our check out experience was stressful, time consuming and unnecessarily complicated.
5 am. Two employees (one of which was a «manager»). We were ushered to be helped by a woman who made me want to pull my eyelashes out in the end. We requested that each card presented be charged a separate amount. She fumbled with the system several times, claiming she had to create our reservation from scratch. I doubted this as I watched her fingers play with the same buttons on the keyboard for minutes. The clock was ticking. We each had separate flights to catch.
She asked us to present each card, again. Some cards were swiped more than once. We kept our patience. The manager sat quietly beside this woman, never once speaking up as she struggled to bring the process to an end.
More time passes. I reiterate the amounts that we would like charged to each card. She makes a note of such and continues to fumble with the same buttons on the keyboard. I ask if there is an issue, if she is able to move us along so we will have time at the airport.
Minutes pass. No explanation as to what is taking so long. She says we are all set. I request a copy of the invoice. She incorrectly charged all credit cards and provided no explanation as to why she didn’t go by our request. I question her as to why she did this and she simply told me to ask my companions for cash for the money they owed me.
The manager then jumps out of her seat and finally takes action. To my dismay, she yells at us and tells us not to be «rude». It is the crack of dawn. We have flights to catch. Our cards have been incorrectly charged and this woman has not been properly trained on elements of customer service.
I wish to speak to someone from Alamo about this further. I will then provide time and date of this experience so Alamo may follow up with these employees. Further training is necessary so your workers model after your high customer service values.

After flying into Denver during the busy holiday season, the options for vehicles was scarce, so I opted for a Camero convertible — notbthe best choice for snowy Colorado.
Long story short, I must thank one particular employee Mr. Stevens — a manager at this branch location for his assistance with my vehicle rental & return.
This young man is professional, patient and willing to actually help. Unlike tons of other employees at service counters.
Thanks again, Mr. Stevens from Alamo Rentals on 78^th in Denver.

We had a wonderful experience renting from this Alamo location! Everyone was very friendly and helpful during the check-​in and check-​out processes. The staff fully understood our needs, and everyone served us with a smile. Alamo will always be our first choice when we visit Denver!

Very good experience renting a car from these guys. When I booked it online a month prior, I reserved a full-​size car (Ford Fusion). I landed in Denver and collected my bags and went out to the shuttle pick-​up. I watched a Alamo bus leave as soon as I walked out so I was expecting to wait a while for the next bus but the wait was not too bad, just about 10 minutes. The shuttle driver was polite and courteous. Once inside I only had to wait in line for a couple minutes. I was greeted by a friendly representative. I declined the insurance and extra stuff and he didn’t push all that on me. He then offered me a chance to upgrade to a standard SUV for $ 10 more a day and because of a potential snowstorm in my destination (Wyoming) I gladly accepted the 4wd. I went outside and another employee showed me what isle I could choose my SUV from. In the isle there were a couple Mazda SUVs, a Hyundai, and a brand new Ford Explorer. Since I recently test drove a new Ford Explorer and was seriously considering buying one (which by the time this review was wrote, I did buy, partly thanks to the 3 days of driving one) I choose the Explorer. I was thinking it would be a standard basic Explorer but it turned out to be a fully loaded Limited model. I really enjoyed driving it for 3 days. The return process was really quick and easy. I just pulled up, the guy walked around, I got my receipt, I left the explorer running, grabbed my bags and hopped in the shuttle back to the airport.
One little gripe I would have is the toll road going north right when you leave the airport. Before I left, I plugged my destination into my phone GPS and didn’t even think about turning the «no toll roads» option on. I must have just been amazed at the beautiful vehicle I was driving in that I missed the toll road exit signs and before I knew it, I was driving under the cameras taking a picture me so I’m guessing I’m going to get charged for it sooner or later. So a little fore warning about the toll road would’ve been nice but it’s really not that big of a deal. Not enough to knock my 5 star rating down to a 4 star.
I will be making a return trip in January and without a doubt I will be renting again from this Alamo. Bravo Alamo, bravo.

Great prices through Southwest Rapid Rewards, fantastic service, waited for absolutely nothing. Easily the best process and customer service I’d ever had. They encouraged upgrades, but were not the least bit pushy. Will recommend to anyone coming through Denver.

Had a good experience. the process was quick and simple enough.
CAUTION: the check-​in & check-​out location is away from the terminals, so build and extra 20 minutes into your schedule and planning. They have the process down, but it still takes time.
I was greeted by Jay Rana who was super friendly, and made me feel like a valued customer. I got a new Jetta (900+ miles) and was happy with every aspect of my rental.
ONE WARNING: Colorado has toll roads, which nobody told me about. The cars are in theory equipped to handle the additional charges (no toll pass needed), you will get a bill after the fact from the toll road company which totals your tolls, based on photographs they take of your car passing through the various check points, plus a $ 4 service charge. I was initially panicked as I blew by all the toll road stops — NOOOOOO! I’ve not received a bill yet, but I was assured the process was as described above, and that there were no crazy upcharges. I will update my review once I have confirmation. :)

I wish I could give them a 4.5. We got our desired car quickly, returned it quickly and I was charged exactly the amount I was quoted. That’s all I can ask when renting a car.
However, I have to ding them a bit for their on-​site communication. Our representative pointed to a row of cars and said, «Go pick one and go.» We did just that, and as we were pulling out, I asked the check-​out professional how we were supposed to inspect the vehicle. She replied, «You already were supposed to have done that. Did you notice anything?» I guess it was obvious, but I wish someone would have made it clear. So we jumped out of the car, as the line grew behind us, and did a quick inspection of the car, pointing out a few scrapes.
Like I said, it’s not a huge deal, but it created a stressful situation. All in all, they were speedy, truthful and reasonably priced. Make sure you search for promo codes online before booking. I found a code for one free day, which they honored.

I had a wonderful experience renting a car from Alamo.
For some reason during my trip, all the smaller cars at every reputable dealership were at least $ 400 (for four days) so I ended up booking a premium class car for about $ 200.
The shuttle from the airport to the rental facility was quick and the driver courteous. We were helped immediately. I asked about getting a smaller car (to save on gas) but the only options they had were more expensive, so I passed. I declined all insurances and extras and the saleswoman Jessica didn’t press the issue.
We handed our paperwork to the porter and I jokingly said «What’s the coolest Premium class vehicle you have?» She looked out and said «I’ve got a Chevy Impala… a Buick LaCrosse… or a Dodge Challenger.» My jaw dropped! Of course I’m taking that hot red Challenger.
The car was a beast in the mountains but I’m sure if it were snowy, it wouldn’t fare so well. I loved having such a flashy sports car during my vacation! The Challenger actually got better mileage than my Jetta, so gas prices weren’t much of a concern when it came time to fill back up before giving it back.
Returning the car was painless. I’d documented all dings/​dents on my phone before taking the car and luckily they didn’t find any other damage. Quick shuttle back to the airport and back to Michigan I went.
I’d definitely rent from Alamo in the future.

This Alamo Rent A Car location is the airport location, but off site. If you are flying into Denver, you can take the Alamo shuttle to this location.
On the first night my husband and I arrived in Denver on September 16, after we landed and collected our bags down at the baggage claim, we headed out to wait for the shuttle. Unfortunately it was rather a long wait. When we tried to call the car rental company, we were automatically connected to the automated system (annoying when you want to talk to a live person). We probably waited a little over 35 minutes until the shuttle arrived (this location is about 4 – 5 miles away from the airport).
Once we arrived, we headed to the front desk where Judy helped us check in. She was friendly and funny, which is a great welcome for out of towners. After we were done signing the paper work (I made a reservation on line 1 month beforehand), Judy told us to go outside where another employee can help us with our car rental.
The employees outside were friendly and told us we could pick any car down this one particular aisle. Now when I had reserved a car on line, I picked a midsize car. The car example given on line was a Jetta. Well since my husband is particular about the car he would drive, I told him to go and pick out what he wants (so if there is a problem with it, he can’t blame me because he was the one who chose it). Eventually he drives up with a black Dodge Charger. We were both pretty surprised that we got a car larger than a midsize, but still paid the price for a midsize (it’s like we got a free upgrade).
During our 5 day rental period, our car road very smooth and we had no problems with it. Not that I would consider getting a Dodge Charger, but after driving it and riding in it, I wouldn’t be opposed to it. Also I was quite surprised with how gas efficient it was.
Anyways, on our last day in Denver, we returned our car. Returning was quick and easy and we did not wait too long for the shuttle to take us to the airport.
Employees we interacted with (including the shuttle drivers) were very friendly and anticipated our needs. I am not surprised that the overall rating of this business on Unilocal (at the time of this review and when I had viewed the Unilocal page a few months ago) is 4 stars. If I come back to Denver again, I would not hesitate to rent a car through Alamo.
By the way, Alamo does provide an additional discount for triple A members.

Rented an economy car for 3 days in Colorado and had a nice and hassle free experience. Airport shuttles were readily available and we got to pick our car from the lot — settled on a cute fiat 500 for the 2 of us. Check in process was smooth, agent wasn’t pushy and did not try to upsell anything, return process took 5 minutes and there were shuttles waiting to take us from the lot — no complaints really

Rental agent Jessica even shared her hand cream with me as I was really dried out from the flight.
Consider one of the more powerful engine vehicles if you are going way into the mountains.

Best car rental experience I have had in a long time. Officially a 4.5 star:
Pros:
1. Shuttle was there when I arrived and transported us quickly to the rental counter.
2. Jessica our rep. was very helpful, cheerful and efficient. We reserved via Costco’s travel website, so there was no up sell, aside from the offer of pre-​paying for gas.
3. Was allowed to pick any car that I wanted in the category (did not get «assigned» a car). I thought this was only a perk for members, so was pleasantly surprised to be treated so well.
4. Gate agent checked for dents upon our request and noted them.
5. Upon return, shuttle drive from rental center to airport had great attitude. He surely deserved the tip he got.
Cons:
1. Shuttle driver from airport to rental center body blocked us from getting our bags ourselves and then grumbled something under his breath about tips. I am fine giving tips, but if it is faster for me to grab my bag myself, you should let me.
2. Car was a little dirty on the driver side and had no floor mats.
3. Had a 2014 Corolla. Not sure if there were problems with the shocks or if that is how the car rides or the roads are bumpy in Denver, but it felt a bit bumpy. Other than that, a great vehicle that was very fuel efficient.
I had previously had a bad experience renting from Budget at Denver Airport-​long wait and then 6 years after my rental they reported me to a credit agency saying I didn’t pay for my rental when I had the credit card bill to prove it. Luckily the accounting department took care of that for me. But still I was not happy, and I swore not to use them again.
Had booked at Dollar, but read the awful reviews, and cancelled that reservation. After my bad experience with Budget, I was happy to pay $ 20 more for a reputable company. Will update if I have any issues after the fact.
Would use Alamo in the Denver area again for sure!

First time renting a car for our trip to Denver.
PROS:
–shuttle from airport to rental facility
–quickest service to get a car
–when returning the car — very quick to turn in, especially since it was snowing hard
CONS:
–first time ever we were not upgraded from economy, Chevy Spark was like an egg, it was fine and got us to where we needed to go but wasn’t very exciting