Amato of Denver

Where’s the negative star option?
Wow — quite possibly the worst customer service I’ve ever experienced.
Called to get a quote on Gerber daisies — a woman answered the phone, «Hi, I’m wondering if you carry Gerber daisies?» to which she responds rudely, «I’m sure we do, but you’d have to talk to someone in sales.»
Wouldn’t you just say, «Sure, let me get you to the right department?» Anyway…
So I’m transferred and a second woman says, «Hello?» hello? I repeat my question exactly and she says, «Yes.»
Yes, that’s it — nothing else. *crickets* So I finally ask what the per stem cost is and she says,
«Who is this?»
Exsqueeze me? I baking powder?
I asked her if this is how they talk to their customers and she said, «Yes it is.»
Their mission statement, BTW, is «Amato Wholesale Flower is committed to improving our customer’s experience.»
Yup. And I’m the freaking Queen of England.

Bought a small fountain a few yrs ago and had to replace it as the ‘bowl’ chipped and crumbled revealing a material that resembles something a child would make in arts and crafts class. Winterized the fountain by draining it and putting it in the garage, even though initially the owner did not give these instructions. Took it back and the owner, Carlo, and his wife, Rhonda, gave me a hard time and I had to insist on them replacing this piece of … They gave me another fountain resembling the first one. Carlo said they didn’t make this particular fountain, but had brought it in from another company.
Two summers later, same problem as w/​the first one. Stopped by, but there were padlocks on the property. This was after hearing that they were closing out their business. This past week stopped by w/​my neighbor’s 5 yr old daughter, and initially talked w/​Rhonda, who proceeded to give me a hard time as before when replacing the first fountain. Deja’ vu… With other potential customers observing, Carlo came up to me and started in on me after I said I’d had the same problem as before. He again used the same sorry excuse that the fountain was from another distributor. I said you should stand behind your products no matter where you get them and that I was disappointed that this was happening again. He must have been having a bad day or life, as he started yelling at me for having the nerve to complain about the fountain. I said I was going to bring this ‘piece of …’ back and he demanded that I do so that day. The other customers looked at him like he was nuts. Two people left soon after. Can’t say that I blame them after witnessing a nut job like that losing it on a customer.
I went home, brought back a neighbor and friend to help me w/​the fountain, and it was like observing Jekyl and Hyde. He was very abrupt and rude, and said he’d exchange it out for a new bowl. Looks just like the old one… too bad he won’t be in business to replace this one in two years. What a piece of crap!
Am glad he’s going out of business. Apparently he doesn’t know what good customer service is.