Crescent at Cherry Creek Apartments

Nice area of town terrible complex. When I moved in 2 out of 3 of our sinks had leaks. Within a week the washer flooded, they replaced it and then the second washer stopped working. Additionally the staff lost a package of mine but then magically it appeared. According to the post office it had arrived 2 weeks prior to when I actually got it. The staff also was terrible with responding to phone calls when I was trying to figure out how to pay the last bill.

I thought my dad was signing up for a great quiet condo/​apartment lifestyle near City Set at Glendale near Cherry Creek. Come to find out he’s actually overpaying for a 2 bedroom with the crappiest washer and dryer, the worst kitchen layout (the dishwasher blocks a drawer and 2 cupboards and the corner cabinets are too far in the corner to even reach), something is always broken, and the staff in the office couldn’t be bothered with any type of complaint, issue, request. The pool is great, so is the hot tub. The towing policy is absolutely ludicrous and makes it impossible to ever have guests over. Not worth $ 1500 for a 2 bedroom AT ALL.

Let me preface this review by saying that apartment reviews tend to be super positive or super negative (one star). I hope this review stands out from the rest because I am writing this review as objectively as I can, and I do have pretty high standards when it comes to apartments.
So, this place definitely gets five stars for its location. You can pretty much walk to a bunch of different restaurants that are no farther than a ten minute walk. Plus, the Cherry Creek trail is right across the street, and it takes only fifteen minutes to get downtown by bike. You really can’t beat the location.
In terms of the apartments themselves, the layout is not particularly optimal as there seems to be a lot of wasted space. The kitchen in particular has absolutely no storage space or counter space for cutting vegetables. If you plan on cooking a lot and desire a large gourmet kitchen, the one bedroom unit is probably not for you, but if you’re like me and tend to only cook once in a while, then it’s sufficient. However, I should note that the bathroom and walk-​in closet are huge, and the coat closet is deep enough to store golf clubs and skis.
The apartments are a little dated on the outside, but they have been renovated. It didn’t feel like I was living in an old apartment as the kitchen had newer stainless steel appliances and the carpet was fairly new. The wood floors in the kitchen and entry way are nice as well.
The parking is not the greatest; there are never enough spots for everyone, especially in the evenings. Renting a carport guarantees a space but the spaces can be a little narrow. I drive a nicer car so it was always a challenge finding a spot that is big enough so people don’t ding your car when they open their car doors.
Maintenance isn’t usually an issue; they usually fixed minor problems within three business days.
I was originally only going to give this place 3 stars but I raised it by one star due to the customer service. No apartment complex is perfect but what matters the most is if the management team cares enough to improve the problems. I wrote a pretty harsh e-​mail to management that included a number of concerns and was pleasantly surprised to get a long e-​mail back that addressed each one of my concerns. That meant a lot because it shows that the management team cares enough about the community to ensure it is a positive experience for everyone. I’ve lived in complexes before in which my e-​mails were generally ignored, but they took the time out to solicit feedback, address my concerns, and include my thoughts in future training. That alone is enough to improve my rating by a star.
You’re not going to find a perfect apartment complex that balances low cost with location and apartment amenities so the other stuff ends up making the most difference. I was going to leave my apartment complex feeling pretty meh about the place but I feel pretty positive about my experience now based on my interactions with management.

It’s a really great place if you want to feel like you don’t matter when you pay them almost $ 1,500/month. They really care about their tenants, and it shows when they don’t provide enough parking spaces to park your car inside the gates as a resident. Another reason why they are so great is when it is 13 degrees outside and most tenants heat doesn’t work, they don’t care. The management in the office isn’t very pleasant either.
TRULY a great place to live. Definitely recommend. Good thing I chose the 15 month lease option because it was cheaper. Anyone want to take over my lease?

I can’t tell you how much you should NOT rent from this complex. I have been in the complex a little over a year and I CANNOT wait to be moving out. Here’s a run down of the issues I have had while living there:
1) There was a fire across the street in November or early December of 2013. Police broke down doors to apartments in order to make sure they were clear. My door was broken, could not lock and would not close. It took the complex almost a week to fix it. Their solution to the locking issue was to give me a padlock which could easily have been cut off. The trim and drywall around the door was heavily damaged, it took them almost 6 months to fix that, and even now it looks like crap.
2) My lease ended in July of 2014 and I wanted to extend my lease a month because I was taking the Colorado bar exam the end of July. I was given the run around about how this wasn’t possible and that I would have to sign for another year at least. Finally after going over the heads of the idiots who work in the office to the manager, I was able to get a month to month lease, however I had to give 60 days notice which pretty much negated the month to month.
3) At the end of June, while in the middle of studying for the bar, I was surprised by the maintenance guy knocking on my door informing me he needed to fix my water heater because it was leaking. This is another HUGE issue I have with this complex. They never tell you when the maintenance guys are coming and if you request service, they will show up anytime in the next 12 – 48 hours with ZERO notice. They also seem to have an inability to let you know when any project will be completed or started. Which BTWs is completely illegal.
4) After spending about a month getting this lease crap sorted out I received a call on July 31 informing me I needed to turn my keys in and move out. I called them back informing them of the month to month agreement we had reached and forwarded the email chain reflecting the agreement. The manager of the complex emailed me back and assured me they had updated their records.
5) On August 4^th, I was woken up at 8am by the maintenance guys who apparently had not been informed I was staying and had arrived at my apartment to clean it out aka essentially evict me. I was obviously irate and went to the office where I was told by the manager «We have over 400 units, sometimes it’s hard to keep them straight.» ARE YOU FREAKING KIDDING ME?! All I can say is that I am glad I was glad I was home or I am sure all of my belongings would have been in the dumpster.
6) In early August, the law mowers hit a rock and broke a window in my apartment. When the glass people finally showed up 4 days later to fix it they let my cat out of the apartment. Luckily I was home and my neighbor was able to catch him. Again, no advance notice they were coming or I would have shut the cat in my bedroom.
7) After taking a several week vacation I arrived home to discover that the very same water heater that was leaking and that they had «fixed» back in June, had burst and had flooded my living room, leaving the carpet completely soaked. The maintenance people arrived and informed me they would have to replace the water heater and all of my carpet. 4 days later, the carpet still hasn’t been replaced, all of my furniture has been piled in my kitchen and I am sleeping on a friend’s couch. They for some reason cannot give me a completion date for the and the lady at the front desk of the office was incredibly put off when I requested that she call me and let me know when they were finished with the project.
In summary: If you live here, shit in your apartment WILL break, the office staff will be completely rude and incompetent when it comes to pretty much everything and they maintenance guys will show up unannounced and let your pets out.
STAY AWAY!!!

I lived at Crescent for 2 years and for the most part, my husband I really enjoyed living here. The only reason we moved is because when Graystar bought out Equity, they increased the rent dramatically. When we first leased our apartment, the rent was $ 1,070 for the larger one bedroom and when I checked their website, they want almost $ 1,500 two years later. Don’t be fooled by the remodels, Equity recently remodeled them before Graystar bought them out, so the remodels and increased rent were completely unnecessary and the upgrades are not significant enough to justify the higher rents.
Pros:
–Great location
–Quiet community, hardly any children live here
–Well kept grounds
–Prompt maintenance
–Apartment itself was pleasant
Cons:
–Rent increase that is too unattainable to continue renting here
–I liked the apartments better when it was managed by Equity
–There was a fire last year (across the street) that caused quite a bit of damage to the property and I think they’re still trying to resolve a few issues from it.
I understand the complaints about the gated community and how it really isn’t a gated community when the gates aren’t properly working or secured, but at the same time, that’s every «gated” community I’ve ever lived in, so it doesn’t bother me.

I forgot to add that our master bathroom smelled like mildew. We asked them to repair tile around spigot where mold was obvious. Their solution was to run some silicon over the top of it. Lol. Of course that didn’t help and the mold problem just got worse. Should have filed a written complaint about that a second time and asked for it to be repaired properly.
Since we were flooded out in march of 2014, there has already been another flood in our former apt, apt 718 according to neighbors. Luckily no one was living in it. And I was most recently visiting a neighbor and there was another flood in one of the apts that is connected to apt 718. It was a couple weeks ago. I have a photo to add for that.

I really love living here. It’s nice, quiet and in a great location.

The Crescent should be call «The Crap» at Cherry Creek because that is what you’ll be stepping in. My daughter and i checked out this complex — not impressed. The rental agent couldn’t have been less helpful. Her computer was down, and she couldn’t give any information. Didn’t make an effort to call her colleagues to see if perhaps she could get some information. Took us on a tour to see the model but it seemed like such an effort .
On the way to the model the urine smell was overwhelming in the hallway. You could see the piss on the wall. You’d think they’d clean the one corridor that leads to the model. The grounds were messy with pine needles all over the place competing with the dog crap.
Saw the picture below of no drawers in the kitchen. Thought this was a joke — it’s not. Lots of closet space though, so I guess you put your silverware in the closet.

I have recently kept to myself about alot of things going on with the Crescent but after I left I have really been amazed by the way things are handled there.
Let me tell you about the property first. It’s OK. Its not like a place your excited to show people but it is clean enough. It always seems as if they are under construction because when we were there the gates didn’t work and they were repainting and trying to fix potholes etc etc. That is all good and dandy but the painting took the entire summer which is amazing and the pot hole was there almost the entire time we lived there. As far as that goes, I would say it’s annoying as hell.
Parking is fun, if by fun I mean you enjoy coming home and praying to whatever god you pray to that a spot is open. I worked afternoons, So you can imagine I parked away from the building alot. That was annoying, but what was even more annoying was that I never had access to the gate system. You were supposed to be able to dial your self in or call your phone but the system didn’t work for us. Frankly, I was never given a card to give me access because for 3 months straight my contract was still not finished. I finally gave up and said hell with it. There is always someone coming or going from that place anyways so getting in wouldn’t be an issue. FOR ANYONE… The gates are never locked so I am really confused why this is called a «gated» community. A 4 foot man could climb the thing with ease due to its setup. The concrete around the gate makes for a natural ladder to get up and over. I lived on the bottom floor and knew better than keeping anything on my deck. Alot of people had things stolen from their decks. If you don’t believe me, stop by the local PD and ask for their records at that address… You would think twice, believe me.
When I moved in I also thought it would be a perk to have a «fenced in dog area.» What the sign should have said is, Small area full of feces that you cant bring your dog to b/​c it is a big mud hole with a gate that doesn’t lock and a fence that any dog less than 60 lbs can fit through. My dog’s seemed to like getting muddy though… I assure you that your carpets wont.
Brining up dogs, I hope you love them. My neighbors seemed to collect them, and never clean up after them. Which is all fine, b/​c I love dogs. I don’t love, however, bringing another tenant from another building to the hospital because she was bit by one. Whether or not she turned that dog in to police and management is not my issue, but the poor girl needed to be helped to the doctor b/​c her knee was gashed open. Yay!
Need more? How about the kitchen! I hope you dont want to put your silverware anywhere other than the closet because it won’t fit in any of the drawers. I kid you not. I saw that in someone elses post too. Just crazy… If you get sick of the place and need to stretch out you could always hit up the on site gym! That is, if you are a girl and never plan on lifting more than 30 lbs. If you are a girl, your in luck! They have treadmills and an elliptical! Bad news, they rarely work and the TV attachment is nothing but a tease b/​c they dont work as well. Enjoy your run though! If it does work, I hope your on the lighter side b/​c heavy people running on it shuts it off. :(Being fat is unfortunate.
Why dont we continue to my favorite part, Leaving the Crescent. Now I understand, breaking the lease is a very bad thing in the renters world. The Crescent offers a 2 month fee to break the lease where you need to pay 2 of them to cash out with a 60 day notice. My wife and I paid the 2 months and left the building in very good shape. They did find ways to make us pay for a unclean oven and water marking near the shower caused by (improper curtain) LOL! which is odd b/​c it was facing the opposite direction and I put the oven on clean twice before I left. However, I digress and continue.
2 weeks after leaving they nicely send you your final bill. Ours said 2 months rent for lease breaking and 2 months rent due for improper notice. We said. Hmm, thats weird, we gave them more than enough time. Called and they said they would fix it. Checked our account online again, still there. Called again, they would fix it. Last week a bill collector calls saying we owe money for improper notice. They called our family and called us repeatedly. Not only did we not owe 2 months, the crescent owed us money! The rest of our deposit!
I WAS TAKEN TO COLLECTIONS FOR A DEBT THAT NOT ONLY I DIT NOT OWE, I WAS OWED!!!
I will post the email response I got back from this, that is was is really aggrivating. Do you think they would rush you your money, give you some sort of an I’m sorry or why dont we forgive your 2 month lease break fee? Hell no, they tell you it was your fault. UNBELIEVABLE. Go to the BBB (Better business Bureau) website and see the full complaint. I still am owed money from the crescent after 5 months since leaving.

The women who work in the office are incredibly rude and have absolutely ZERO customer service skills! They make it very clear they do not feel like they should help their tenants in any way. You think you’re paying a little extra for a gated community but the truth is that they gates are constantly broken and the gates by the pool are always unlocked. Some security system. Beware they tow resident cars without notice.
The gym is pathetic. The treadmills are always broken and the room is always really hot and dirty.
It is extremely overpriced for what you get. I would never recommend this apartment complex to anyone.

rude! rude! rude I’m very disappointed with the new management. they don’t fix things in the apartment and the people working in the office have zero customer service skills. there isn’t even a drawer for silverware in the kitchens! My husbands bike was locked and stolen in «gated» complex. we have dangerous looking spiders that they wont take care of. there is no way I will renew my lease with such piss poor attitudes they have. If you like dealing with bitchy women, this is the place for you.

I have recently moved to Denver from out of state into The Crescent and have enjoyed the apartments and what the complex has to offer. There were a few minor repairs needed that were instantly taken care of by the friendly maintenance staff. We have been treated with nothing but kindness and respect from the management since moving in and have been pleased with choosing The Crescent. We have 2 large dogs, so the fact that it is pet friendly is an added bonus! There is a fenced dog park on site that makes owning dogs convenient and fun. It is also within walking distance to several great parks and minutes in the car to several grocery stores, shopping centers and restaurants. It seems like we find something new every day.
I read another one of the reviews saying the snow was not cleared and am happy to report this is not the case. I took my dogs out at 6AM this morning only to find that all of the sidewalks were clear of snow! The gates also seem to be working fine so maybe the previous reviews were taken to heart? if you want a solid apartment in a great area then the Crescent is the place for you!

I lived here only 5 months (forced to move due to a job in another state) and loved every minute of it! I was so sad when I had to move, because the location is great, my apartment was awesome, and everyone I dealt with in the office was great.
My apartment was recently redone and everything was brand new and worked perfectly.
If I ever needed anything fixed maintenance was prompt and very nice.
Hands down one of the best apartment experiences I have had!
I had no issue with the snow removal based on where my apartment was.
The gym is very small and has only a few cardio machines, however there is a very nice gym just down the street that I joined for not too much monthly.

I usually don’t review things, but after living here I felt I owed it to any potential future renters. My wife and I moved here from another state after looking at pictures and speaking with management. Everything looked great and they were very nice. Upon moving I we experienced the same thing. The moment it changed was when we were moved in. The description may say you will be living in a gated area. This may be true; however, the gated door was broke 11 out of the 12 months we lived there. Also, living in Colorado, one might expect snow and living inan apartment would mean they would clear that snow. You are better off hoping for a lot of us and warm weather. It would snow over night and quit and I would come back after work 8 hours later to sidewalks not scooped. If you are looking for a gym this is also not your place. It did have an alright gym until someone stole all of the weights and bench. When I asked management if they would be replaced they said they didn’t feel like they should. Overall, as I’m sure you seen it is not a pleasant experience. I pay for quality and this was the furthest from. If you like the area look across the street. You’ll notice their property management actually works.