Solana Cherry Creek Luxury Apartments

NOT A SAFE LOCATION, THEY ALLOW GUNMEN HERE. Recently a tenant shot and killed another dog (shot it 5 times) right outside the lobby. Solana sided with the gunman and even stated the person who’s dog was shot was in the wrong. The dog was shot while kids were around, and the gunman even waived his gun at other residents. Not only this, the complex has residents cars towed, packages go missing, bikes are stolen, hot water goes out, the list goes on. Oh and the lovely pool we were promised 5 months ago, is still being worked on. The management is horrific at best. They do not care for the safety or happiness of their residents, simply that you pay the overinflated rent. I urge you to look elsewhere for an apartment. Plenty of properties offer the same amenities at a fraction of the cost.

Do NOT rent here.
Yes, it’s a new building, but that’s the only positive.
Management is entirely UNRESPONSIVE to concerns of tenants. This is a new apartment complex, but the attention to detail here is sloppy.
A few examples the first week I lived here — — FOB keyed security system doesn’t work reliably, trash chute bins are locked so garbage piles up, appliances are not working. There have been thefts from the «locked garage». The front desk is unable to give any response as to when issues will be fixed, but that they are «aware». Customer service here needs DRAMATIC improvement, before any change in star rating.
Rent DOWNTOWN Denver instead, better customer service for a similar price.

TERRIBLE PLACE TO LIVE!!! HUGE RIP OFF
Pros:
Nice location
Ping pong table
Here are the cons:
Its terrible.
Back in August when we moved in they told us that the pool would be completed in November. That was a big selling feature for us. Its now almost March and its still now done.
Bought a brand new car! Drove it home and parked it in the garage. The next morning it was gone. Solana had it towed.
They will nickel and dime you on everything.
Management is inept.
Its not that nice for a luxury apt.
Management is terrible
Neighbor shot another neighbors dog 5 times in the courtyard. Nothing was done by management.
Bikes are constantly stolen.
Entry doors are broken often that allow people to come and go as they please.
Management constantly harasses you about the smallest things
They make you pay for a packaging service but yet packages go missing all the time.
They make you pay for a towing service and cars still get towed all the time.
People firing weapons and killing other neighbors pets in the communities courtyard. That gets you two stars taken away.
RIP Smizzy.
I do not feel safe living here. You can do better.

We moved in a couple months ago and we love the place! The management team are friendly and very helpful. The apartment is modern and beautiful with amazing amenities. I personally love the spin studio. If you are looking for a great community I highly recommend Solana.

Like one of the previous reviewers, I am only a prospective tenant, but I feel compelled to write a review because Jeanne was just so helpful and awesome. I’m a California resident moving to Colorado for a new job, and I’m in the uncomfortable position of having to lease an apartment sight unseen. I called the complex, and Jeanne assisted me. Not only did she take all of the time to answer my questions about each unit I’m considering, but she also offered insight into the area and into Colorado in general. She also offered to videotape each unit I’m interested in and send it to me – TODAY!!! Finally, she was honest about the locations and lighting in each, identifying the pro’s and cons of each location, according to my specifications.
I don’t think I’ve ever encountered anyone quite as genuinely enthusiastic and helpful as Jeanne. If her customer service is any indication of how my time at Solana Cherry Creek will be, then I feel extraordinarily lucky to have found this place. I feel much more at ease about leasing without seeing the unit first after Jeanne’s help.
Solana Cherry Creek management (Greystar), if you read this, I hope you are giving Jeanne the recognition she deserves. She is helping drive your business upward, for sure.

I should state up front that I’m only a prospective tenant of Solana’s, but strongly considering making things permanent within the next few days. It’s because I’ve received incredibly top notch service from the leasing agents I’ve been working with (Jeanne and Sam) and all of the wonderful things that Solana has to offer, that I’m even considering a move from out of state… much less taking the time to write a review about my initial experience.
I visited several apartment complexes last week in the Denver area and even though most agents were sufficiently welcoming, Jeanne and Sam were the only two people I spoke with who were genuinely excited to see me and even more excited to show me all of Solana’s wonderful amenities. They haven’t rushed me or put any pressure on me to make a decision. They’ve been incredibly responsive to my numerous emails and even empathetic to the stresses of selling a home, downsizing to an apartment and moving out of state.
Everything I’ve seen about Solana is miles above the other apartments in the area! They offer 1 garage parking space that’s included with the rent, smart and stylish apartment layouts, controlled key fob building and garage access, quick access to the Cherry Creek trail for biking into downtown, state of the art fitness rooms that would rival most fitness clubs, dog washing stations, bicycle repair, coffee bar and business center… not to mention a resort-​style pool area. You really can’t get any better than this for the money!
I still have a big decision to make very soon about signing paperwork and moving my life to Denver, but I wanted to give a HUGE shout out to Jeanne and Sam for continuing to make the decision as easy as possible!

We leased at Solana Cherry Creek sight unseen since we moved from out of state and so far are loving it! The leasing process was easy, Jeannie was very helpful and friendly!
Would definitely recommend!

Solana Cherry Creek is just as advertised. A great luxury apartment, with great amenities, and an awesome location.
Recently moved into the facility and am very happy with the experience thus far. The apartment itself is great. Really like the style of cleanliness of the apartment and overall community.
The Solana team has been phenomenal to work with. Everyone has been extremely pleasant and responsive to my questions & needs. Not to single anyone out; but Danielle (Manager) has been great to work with.
The gym is huge with big windows to let the sun light in. Looking forward to using the rest of the amenities. My wife and I look forward to living at Solana and working with the Solana team.
I strongly recommend Solana to anyone that is looking for a great apartment in Denver.