Efficiency Garage Door Service

I called them Saturday to replace the spring that had snapped on one side of my garage. After making the request for 3pm, I get a call around 2pm saying that the service tech would be there earlier. He came and fixed the coil as checked all the other components It didn’t take that long and the total service cost $ 145 which was comparable to all other companies in the area. They are super prompt and professional and would recommend!

Our garage door got jammed with a hockey stick and bent the rails and jacked the whole system off kilter. I was dreading calling to have it repaired as I expected it to be around $ 500.
Not SO! Efficiency told me that there was no reason the replace the rails, they simply needed to be realigned and we needed 4 new ball gliders. The whole thing only cost me $ 150, the technician was pleasant, informative and most of all he did not take advantage of me!

I had both garage door springs break with the below freezing weather and my car was trapped in my garage so I called Efficiency Garage Door and they sent a technician out within 2 hours. The tech was very professional and knew what he was doing. I had a great experience and would highly recommend them to anyone.

Service person, Ryan, was very rude. Would not explain the job to me what he was doing. He just dis me until I told him that he was rude. I also had to tell him that it wasn’t rocket science. Then he finally explained stuff. Still when you are paying almost 200 you expect the service to be polite. The service was completed correctly. Perhaps he was having a bad day but why should I take his anger.

The technician who responded to replace a broken spring (old enough to know better)
LEANED on my car. Gave me a different price than I was quoted when I called for appointment. The actual price wound up being less than i was quoted by either employee. A broken spring is a broken spring. Tech tried to bully me into replacing both springs then and there, made whole situation very unpleasant. I was never so glad to see my husband show up. Tech changed his tune. I have waited to post this to see if the other spring would break and thankfully it has not. I liked the phone rep very much, the responding technician not so much. For the job done it has been a positive, for the overall experience i would not call this company again.

I had a problem with my door and phil was working on my neighbors door so I asked him to look at mine. He was so nice and could see what was wrong he said he had a bracket in his truck and could do it when he finished with my neighbor. What a stellar guy, helpful, kind and courteous!!!

This company was hired to replace garage doors by my HOA just over a year ago. The door has been extremely noisy. When I called them I did not know what the problem was and the person answering the phone did not seem the least bit interested in helping me figure it out, only reminding me that the warranty had expired. I called another garage door company; they came the same day. The installation done by Efficiency was the problem: the arms were improperly aligned causing friction and the noise.

These guys are awesome. Quick and reliable!

Since I live nearby, I decided to give this company a try a couple of years ago. I found that they were really uncompetetive on price, so I went with someone else.
Fast forward to today, and I need to buy a part for another repair. I decide to give them another chance. I stop by the location and show the picture of the part to the gentleman working there. As I’m in mid-​sentence, the phone rings and he turns his back on me to answer it. Does he ask them to hold? Nope… he talks to the caller for at least 10 minutes, laughing and carrying on, grinning like a Cheshire cat, while I just stand there.
There were also two women in the shop who were ignoring me up until this point. I ask the one behind the desk if she can help me, and she says «Nope, he’s the only one who can help you.» I left.
With the level of competition there is today, I have no idea how a business can survive like that. I can only assume they get by on the repeat business of well-​to-​do older clients who don’t know any better.

Excellent service!!! Called at about 7:00am about a broken bracket. By 8:00 the serviceman had called and arrived. He replaced the bracket and cable. I was expecting him to suggest «upgrading «an older system. He told me it was working fine and left me with a very reasonable bill and feeling very good about EGDS.

I have used this company for years. The last time was 1998! They are honest, efficient and reasonable. I will call them again if needed…

After another garage door company flaked out on us, we called them. They showed up a few hours later (on a Saturday), replaced the unit’s broken guts, and charged a fair price. The technician (Derril) was friendly, knowledgeable, and totally professional. Because I asked, he basically gave me a full tutorial on how the whole mechanism works, and what to look out for. I couldn’t have been more satisfied with the whole experience.

We have used this company before and really liked the technician and the service.
After moving to a new home we scheduled an appointment for a problem with the garage door sensor. The technician was supposed to show up at 8am and never did. After calling the shop the woman that answered the phone made a number of excuses but assured us he would be right out. After another 2 hrs we called again and she basically said he was not coming. In addition to terrible customer service she then accused my wife of changing her story and blamed us.
I called and spoke to Bob and cancelled the appointment. He never asked why and simply said ok.
Beware of any business that does not care to retain its customers. Its too bad — the service folks that come out are actually very professional and very good at what they do.
Perhaps the owners should get someone else to handle the customer interactions.

We bought a garage door opener from them and it broke after about a month in use. We took it in to get a new one, and they said they could fix it. That worked for about another month. I then went and spoke to bob and asked him to replace it. He said he new «it was made of cheap plastic» but that I would have to buy another because «you broke it.» I asked him why I would buy the same remote that would break again and why he would sell something he knew was so poorly made, and he told me I could buy another one or leave.
I believe inI supporting local business and we had used them several times before with no complaint, but after this interaction I believe the only thing bob and his company are efficient at is treating their customers and their hard-​earned money like a nuisance. Save yourself a headache, time, and your hard-​earned money and go to one of the several other garage door shops in the area.

We’re very impressed with this company! They gave us a reasonable and precise estimate to replace the springs on our garage door. Jay arrived quickly and did an excellent job. It was obvious that he has lots of experience and knows what he’s doing. And they’re very nice people too!

I may have an axe to grind here, and I will say this is a decent company. We used them for 25 years, so we don’t give up easily. They do respond immediately and show up on demand. We have paid them a good amount over the years to keep our garage doors working. The last 3 times around we had them replace a keyless entry system and it failed all 3 times. We have moved on to a new company and are impressed that there is a better solution.

Arrived quickly, very knowledgeable and friendly. Accurate estimate. Very reasonable price.

The best. 20 years of experience with them.
Expert technicians who know what they are doing.
Friendly technicians.
Fair pricing.