Einstein Bros Bagels

I’m not sure what has happened to this location over the past month or so. Always a revolving door of team members and managers. There have been times when the line is out the door and only 1 person working.
Came in today, only 1 person waiting for their order. I asked for a twist and dip. Waited over 15 min and 3 other customers after me placed their order and rcvd it. Remarkable.
Time to head to Panera!!!

TWICE in a row I got home and received the wrong item. NO, I don’t want to drive all the way back for a new one. Charged extra for bacon. Sandwich I received didn’t even come with bacon on it. Two times in a row I’m paying for food I’m not going to eat. Middle finger to you Einstein’s

I honestly love this place I go here before I go to open at my other job right across the street. The only negative thing I can say is that the prices are a little high but that is to be expected. Every time I go in the people are very nice and very fast with getting me the food or drink that I have ordered and it tastes great as well. All in all its a good place

Here is another place that does not care. 1^st time I received raw bagels, went back and the manager did not care, gave me some story that you need to let them rest for 20 minutes (that does not work by the way). Complained and they said they would send me a gift card to replace the bagels and they never did. Went and tried it once more and the manager it sitting at a table fast away, snoring loudly. It was almost comical except for the awkwardness with guests and employees. Told corporate again and just got ignored, used to love going by every Monday and picking up bagels for the employees but not anymore I guess.

Best location of all I have been to all others have one star from me. However my last visit was disappointing.

I never do this but really? How hard is it to get an easy order right.
We ordered our food with the stoned gentleman in the sideways hat, had to repeat our order numerous times and he still forgot to make our lattes and when we told him that’s not what we ordered, he corrected us. Out food came out wrong too. Really???
The location on Franklin and 18 is the best and most efficient this place is a joke.

MOLD. Enough said.
Yes, it’s going to happen. Especially when you are using fresh vegetables in your food prep.
However, when your employees have become so robotic and complacent in their prep that they don’t even notice that they are serving you moldy food, THAT’S an issue.

I stopped here for a few sandwiches and coffee to go. Even though it was a Saturday and all of the tables were full, I went straight to the counter to place my order. The young lady there was very friendly. I got my coffee ready and within a few minutes my order was ready to go. Opened the sandwiches up and they were perfect! Definitely a convenient and friendly place to stop for a quick breakfast to go or eat in! And yes I have had better coffee, however, this coffee was good for the cup. And just to compare to the coffee bashers, Dunkin Donuts coffee is much, much, much worse than any coffee Einstein Bros makes.

The manager is so friendly. I went to get bagels for my staff (very early in the morning!) and he helped me to my car. The service was quick. The food is good. My friend just went to this location and had a great experience, again with the manager. Nice people make my day!

If I go back for something besides coffee, and that’s a big if, I might change the review. But as is, that was the worst cup of coffee I’ve ever had. It was iced coffee and it tasted like they had used the same grounds multiple times. Weak and worthless. I threw it away after two sips.

This location is great !! Great staff yummy food clean restaurant and most importantly fast especially in the morning which helps soo much in the morning on the way to work! Thank you bagel dudes !

For all you coffee lovers out there try the vanilla hazelnut coffee it’s the sunshine to my morning. Can’t pass on the the egg white thintastic deliciousness. It’s a wonderful way to start your day off. Plus the staff is always sweet and helpful.

Not a bad location right off the Hampden corridor. The Whole foods which anchors the shopping district makes parking a little dicey but it is what it is. Three thoughts come to mind about Einsteins, first I really like Einstein bagels and do not know of any place that does bagels as well as them. Second, this place closes at 5 so its mainly for the early risers, business folk and caterers. Third, the view of the hampden corridor and the bustling lights and cars is quite plessant ad I sip my tea watching from their window.

Really good service. Beagles across the board at any location in my opinion are great. Here, there employees are very welcoming. Will be back.

LOVE this place, the man and I have been eating here several times a week for the past two years and have never had a bad experience. The staff is absolutely wonderful, and they always remember my somewhat ridiculous custom order, not to mention our names.
The food is great too and obviously they don’t mind if you tweak your order a bit. No matter how busy they get, I have always had excellent service, and honestly this is the only reason that I’m sad that I will be moving soon. They’re that good.
I know this seems like an excessive review for a chain breakfast joint, but the staff truly cares about service and their customers as individuals, and they have been exceeding my expectations for several years now.

Awesome place for a quick and tasty lunch. Don’t forget to bring coupons (they usually show up in your mailbox on Tuesdays or Wednesdays!
We had the Turkey bagel thin lunch and it was delicious (make sure they toast the bagel).
Always get great service at this Einstein Bros Bagels. The staff is very friendly and efficient. Coffee is always hot, hot, hot (just how I like it).

I come in here often, and it’s hit or miss at this location. Sometimes I receive great service, and other times it’s either very slow or they are out of everything. One day I received a hot latte that was somehow ice cold (I sent it back and it was promptly fixed,) and on another day I received my coffee free as an apology for the lack of bagel selection (they were nearly sold out because someone called in and ordered several dozen at once.)
So I think management is trying, and that’s good to see. There are plenty of great things about this place, but it would be nice if our experiences were more consistent.

This is a favorite place for a friend of mine.
And I see why…
Just stop in and get a coffee.
Have a couple of minutes???
Have a bagel and some hot coffee and just chat and catch up on life.

Great customer service. Ordered three breakfast bagel sandwiches with perfectly acceptable quality and taste. Great options for a quick in-​and-​out breakfast but nothing I would race out to partake in.

Mmmm. Roasted green chile bagel. That is about all that needs to be said. I have yet to find a bagel to even compare with this one. The bad news is that they sell out of these pretty quickly in the morning, so you have to get there early on in the day to snag one of these babies. It will change your life, I promise. It’s like an asiago bagel with loads of roasted green chile on top, which tastes good with cream cheese alone or on a breakfast sandwich, or on a lunch sandwich. Basically, it’s good with anything. Except maybe the honey almond shmear. That would just be weird.