Firestone Complete Auto Care

I don’t know where to start with this place.
How does a girl that could care less about tires, can’t afford a German engineered car that would likely make her care about said tires — get totally happy about a tire and auto shop? Seriously how?
Well, it starts with the people — not the tires. Reggie is my main man and he has helped me two times now in three months on two cars. I guess when it rains it pours, buying 2 sets of tires in that short time was certainly not on my list of awesome purchases.
After listening to what it was that I needed and the type of car, budget, type of driving… I got options and a special deal buy 3 get one free and patience.
I love this guy!
I have never felt rushed or bothered when I have called. This last time I called six places and ended up going with my 1^st choice at Firestone.
I can’t figure out the three and four star ratings at all. There is so much good to say.
The location — convenient. I Über it to my office downtown for $ 5 bucks.
There has been easy pull-​up parking each time.
Ease of making an appointment. Bam!
Honoring prices quoted each time — yes.
Delivering the service completion on time if not earlier — yes!
I say do yourself a favor and ask for Reggie. Tell him dawn sent you. I bet you’ll like tires.

I had an outstanding experience with Firestone from beginning to end. I spoke with Ryan to get new winter tires for my Subaru. He made calls to get the right ones and at a great price. When I dropped off my car I worked with Reggie. He was fantastic as well. My car was completed in an hour. My summer tires were already placed in my car, cleaned, and wrapped in plastic. Suburb customer service from Ryan and Reggie!

Couldn’t have asked a better service from Firestone! Have used this location quite often but recently found myself in a sticky situation with a flat and they absolutely blew me away with their quick service and explanation of services.
If you are patient and kind, you will be guaranteed the same service. Especially from my friends Jason and Reggie.
Jason and Reggie, thank you for your assistance and your kindness. No one enjoys bad car situations but you sure made the experience better.

Shady… bought a complete set of tires from them and that went ok. However, they proceeded to perform a series of «repairs» to my car such as alignment and whatnot without my approval. When I was presented with the bill I flatly refused to pay for them since I had not authorized them to do anything but swap out the tires. What, they couldn’t have called me first to say «hey, would you consider XYZ repair?» They grudgingly agreed and removed the charges but I was clearly given the cold shoulder and dismissed. Have not been back to a Firestone since then because of the poor service I received.

I had my car towed here after the front passenger wheel detached from the axle on a Sunday. They weren’t able to get it fixed until late in the day on Monday, and they tried to upsell me on a lot of maintenance that I didn’t actually need, but they got the work done in a reasonable time for a reasonable price.
I wan’t really impressed by their service, but it was good enough that I’ll probably come back again, especially since they’re open 7 days a week and within walking distance of both my home and office.

Had outstanding, quick service and Ryan who worked at the front desk couldn’t be more helpful.

After our last flat on the same tire, we decided to go to firestone.
We ordered our tires and had them delivered there for installation. We also did the life time rotation and alignment!
They have helped us out a couple times, most recently i was parked below the sheraton, arrive d at my car to a flat… sigh. I had the hotel pump it up enough to get me over to them. When i called they indicated they could definitely have me come in right away and help me out. The were able to fix the flat, and let me know i had a light out as well. It was great and everything was back to right within 4 hours!
I really like the staff and appreciate how helpful and friendly they are. The manager was fabulous, another worker was tasked with upselling me once they looked at the car, so as long as you can make it through that, it’s fabulous!

Great and fast service came in just to see how much for some winter tires and get them ordered since that’s what I’m used to having to do back in Wyoming and they had everything in stock they put on 4 tires replaced 5 studs and did an alignment in 2 hours and all for a great price and were very nice about me having a hyper 5 year old there. I will definitely be returning.

This place is great to get your car tuned up and ready to go. Makes it easier when you can make your appointments online. There’s also great coupons for services on their website as well. Staff is friendly every time I go in there, will call you by name and make sure you’re taken care of. I also like how they don’t bs around when it comes to discussing costs or repairs. Been coming here for a year and won’t be leaving anytime soon!
Update 9÷25÷15− Do have a question though. Why is Firestone so quickly to say I need new tires instead of trying to fix or patch up? I had a flat as well and they looked, and automatically insisted I get not one tire, but 2. Not everybody can afford tires, so I went down the street and they patched it up no problem.

I went there on a Sunday morning for a tire repair (a screw was embedded in the tread) and unfortunately was very pressed for time. When I explained my situation to Reggie, he was really awesome about it and changed his own role (I think he was working at the desk when I arrived) in order to personally take care of it and get me on my way. I very rarely ask any service industry for expedited attention, but it was nice to know that when I seriously needed it, they pulled through with outstanding customer service. Three cheers for Reggie — and I think I need to stop back by there with some donuts for the gang. I highly recommend them.

Got me in and out for an alignment in 45 minutes. I had to make an appointment but the call ahead was definitely worth it. Good free coffee in the waiting area as well.

These guys are rad. Convenience of downtown combined with quality service makes this my go to spot for vehicle maintenance and anything tire related !!!

Never! I walked in wanting to schedule an appointment for an oil change and was seen by a few sales people and was ignored. I then went outside to check Unilocal for the phone number and to make sure I had the right address so that I could call from outside. I was again seen by two mechanics while I was sanding outside and they both looked at me and laughed at me. I continued walking to my destination and proceeded to make my phone call and spoke to the manager and told him what happened and how I felt. He was apologetic and offered me a free oil change but no way in hell am I even gonna take my vehicle there after how they treated me. Keep your free service! I have since boycotted all Firestone shops and products.

Firestone, my savior. I ended up here after being turned away from Goodyear, across the street. I walked in to Goodyear 1 hour prior to closing to find 1 car occupying 4 bays, 2 techs hanging out in the lobby and the mastermind behind the counter asking me to leave my car over night because obviously when requesting my tires be checked warrants it?! It will be a cold day in hell if I ever take my business to Goodyear. Thank you Firestone for not being too busy to check my tires for a possible nail. You rock!

My husband and I came in here looking for 4 new tires for our truck. At first the prices seemed a little high. The management completely won us over with their willingness to negotiate and inform us of sales. The manager Dwayne was very friendly and personable. Thank you!

These guys are the BEST! I think that all women who are reading this understand what it is like walking into a mechanics garage knowing that you are a prime target to be taken advantage of. Everyone at this location (especially Reggie) is great and they really truly fix only what is needed.
Everyone is so kind, they don’t try to make you feel like a total idiot like other places typically do. They do great work and are incredibly quick about it. They communicate well and are very honest. I’ve had my brakes, tires, spark plugs and oil done here and they have done a wonderful job at a reasonable price. Reggie is fantastic and is super helpful!

I’ve been taking my BMW to this place for a while now. They are close, reliable, and fair in terms of pricing. Mechanics generally always have it rough because few people understand their costs, but for the parts and labor I get here I think its very reasonable.
They’ve done a number of different things for me now, including add new tires, a Xeon light replacement (which, on BMW’s, is buried), pump on steering and various fluid replacements. All fine. Cheap? No. But we’re talking some bigger repairs /​replacements. Shop around and it usually gets worse.
Have never had any issues with the staff and the work is always timely. I usually just drop ff the car in the morning and pick it up at night. Looking at some of the other reviews I can see waiting gets complained about, but I don’t have any experience there. Overall just happy with the shop.

The work is timely and the lifetime alignments are basically the only reason I show my face here. If you’re looking for positive information, stop reading.
I brought my girlfriend’s car by here to get aligned after I had replaced the wheel bearing. I told them the castle nut on the tie rod end needed to be torqued down and even left them some new cotter pins when they got that done. To clairfy, the tie rod stud was spinning with the nut so it needed to be fully torqued with an impact or air ratchet which, I don’t have.
I got back home and received a call from the guy I left the keys with initially. He said the tie rod was done. Fantasic. He then said the a/​c belt needed to be replaced. Now the car doesn’t have an a/​c belt. The pulley seems seized and the old one must have snapped off. So I said it doesn’t have an a/​c belt. He said well it was cracking and needs to be replaced. Again, no a/​c belt so how can it crack. Whatever, moving on. He said the valve cover is leaking. I replaced the gasket the day before with the bearing, so it was just residual oil from the job.
And finally, the icing on the cake. «Your toe can’t be corrected because your front struts are bad». Ok even if the struts actually were bad (which they’re not), how exactly does that impact toe on a McPherson setup?
And when I pick up the car and ask the same guy to point out the cracking a/​c belt, he looks in engine bay and confirms that indeed there is no belt in existence succeeded by «yeah the guy who called you must have misspoke».
Draw your own conclusion. I’m just a weekend mechanic with a couple ase certificates on my wall, but the only reason why this place ever sees my car is for the lifetime alignment. Otherwise it’s got nothing going for it.

Horrible experience. The whole time I was getting an attitude from the salesperson. My brake pads were under warranty and after a 2 hour brake inspection they told me that I had to go to the original store that I bought the brakes. I asked aren’t you guys all the same company. He said yes but it is policy. When I got to the other firestone the salesman there said that is not the case.

Should have read the reviews before I stopped here. I recently ran over a nail in my brand new jeep. The leak was slow so I was able to drive here. I did and was met by a tech to assess if it was repairable. Since it was on the tread, I could see no reason why not.
The tech, however, seeing dollar signs, told me it was not. He said it was «too close to the sidewall». I measured it later. It was 1.73 inches from the sidewall, WELL within the limit of repairability. When I balked, he told me I «could take it to one of those mexican places on federal, where they plug anything.» What?!? Wow. I left pretty quick after that. Drove to Les Schwab and they repaired it. For FREE!
Avoid this place at all cost