Maxx Auto Recovery

I had my car towed from my complex after I parked in a handicap spot. With my two parking permits. I was legally parked as I am every night. I called the lot and they told me it was improperly displayed. I was furious because now I have to take a few buses across town to get there by 5pm. When I get there the bad bleach blonde behind the counter didn’t think I answered quickly enough when she said «can I help you» she was the rudest person behind a counter I’ve ever dealt with. A true junkyard queen ruling over an empire of rust and rubber. Yeah she belongs there! Locked away from society and good people. No doubt she has regrets about life. Yeah that tow company can go to hell and everyone that works there can kiss my ass. Especially that border collie with boots.

If you enjoy being taken advantage of, this is the place! You should have 0 stars! You took advantage of the wrong military family! I will be paid back. You should be unlicensed.

Great expirience, they were professional, highly recommende, their price was cheaperthrn other companies, good job guys

I live in a community where this towing company is being used, and simply put… they are scammers! Management is nonexistent! The people that answer the phones have no authority to do anything but can’t reach anyone who does! Even the complex we live in has tried to intervene and get our car back but shockingly enough can’t get anyone on the phone! Absolutely ridiculous!!!

These people have multiple listings, but they are all the same company.
So. Just in case you missed it the first time ’round:
Who writes a good review for a Tow Company, right? Well, I have to say that this one is absolutely warranted.
THIS time, I am on the OTHER side of the tow!
And with that, I give you a **SERIOUS** Eff You to Maxx Auto Recovery.
Because it is now 3:45 am. And I am STILL waiting for them to get here. I called before 2 am. (The first time. I have since called 5 – 6 more times.)
SO: Not only do they wrongfully tow properly parked /​permitted /​licensed vehicles and charge ridiculous premiums, but THEN… When you PAY for a parking spot, and there is a vehicle WRONGFULLY parked in YOUR spot, and you CALL Maxx Auto Recovery, you’d **THINK** that, you know, because they’d so EFFICIENTLY (and wrongfully) towed YOUR car in the past, they’d be right on the task of TOWING the ILLEGALLY parked car, right?
Ohhh, not so fast. Because, even though YOU pay for the spot, YOU can’t call Maxx Auto Recovery and have them remove the ILLEGALLY parked car. Even though, RIGHT ABOVE YOUR PAID-​FOR-​SPOT, there is a MAXX AUTO RECOVERY sign, stating that all improperly or illegally parked vehicles will be towed… YOU can’t have the vehicle towed. Why? Because they have an «AGREEMENT» with the Apartment Complex. (This is a Direct Quote from Maxx Auto Recovery.) So yeah, it’s 2 am. Your Leasing Office is closed… so you have to call the «Emergency Line» … and then get Chewed Out by Queen B*Word there, because «This Isn’t An Emergency»… and then they get to hang up on you, only to have some other random security company call back to «VERiFY the ISSUE» so that MAXX AUTO RECOVERY is satisfied, and they will send someone out to remove the car. In 2 hours. Well… Longer now. They’re still not here. My car is STILL not in its’ parking space… and I had to pee in the parking lot.
So, yeah… totally EFF THEM.
…Not that I’m bitter…

Last night, around 10:30 pm, a Maxx tow truck entered the Broadway Park Plaza parking garage and began towing a resident’s car. I walked outside to see what was going on, as I wanted to make sure that my car was not being towed. There was quite the commotion over the incident, as your drivers were hooking up a resident’s car as he stood by and objected. As I observed, the resident produced his parking permit, and pleaded with the driver. The driver ignored him. The resident got visibly angry and began to raise his voice, yelling at the driver. Of course, this is not the proper way to handle a situation. However, I would imagine that if the driver would have responded to the resident as a human being and not treated him like someone who was not worthy of his recognition, this whole situation could have been resolved peacefully. A group of people begged the driver to let the car go in exchange for his towing fees. The driver refused, citing that he would not be threatened and that he was doing his job. Eventually, the police showed up and made the driver release the car upon the exchange of money. If the police wouldn’t have come, I have no doubt in my mind that your driver would not have released the car for any reason.
First of all, this was a display of professional immaturity. All your driver had to do was accept the money and release the car. He let his ego get in the way of making a wise business decision. Your reputation is worth more than the profit you would receive off of towing one car. The disturbance that you caused disrupted the entire apartment complex.
Second of all, what kind of policy is this??? It is obvious to me that the building manager would have no reason to report this car, as it was a car that is known to be owned by a resident. This is predatory.
Third, I found the attitude of your employees inexcusable and rude. Were they yelled at? Yes. Could they have prevented this problem by showing a little bit of courtesy and god forbid some empathy? Certainly.
Because of the incident that I witnessed last night, and the way in which your employees handled it, I will now be doing my best and most diligent work to let others know the way in which your company does business. I will be contacting the BBB. I will start notifying my real estate associates of the problems you have caused. By searching for info on your company online, there are a number of similar claims of reckless and predatory practices. You should rethink who you hire as employees and reflect on how you do business.

I have more experience with getting towed than pretty much anyone. Two days ago my car was sitting outside my house in the fire lane… where I had parked it for a YEAR without problem.
I was on the phone when it started to move forward. «Shit! The emergency brake!» I cried and dashed out the door to see my car being pulled on to the back of a tow truck.
The driver was adorable, probably 20 and I said…” Oh no!” Is there nothing I can do?“
He said $ 50 and no problem.
Great I said, and continued to flirt. Getting out of a tow costs at least $ 75.
These guys at Maxx are cuties and are available at a price… keep this in mind in Denver.