Miracle Maids

Please read the reviews. The one star is earned because the cleaning service… cleaned. Learn from my mistake.
DO NOT USE.
1) They could not give me a time when they would show up. Not even an approximate. I was given a time the day of the appointment.
2) the staff didn’t speak English. The cleaning crew was very nice but it made it very difficult to do business because of the language barrier. While the maids were nice the dispatch/​owner? Was far from it. Quick talking and pushy he had no idea how to display customer service.
3) the staff was contracted for 4 hours only worked 3 and a half but I am paying for 4. Trivial to a point… but no discount was offered
4) My card was not allowing the charge to go through because it was coming up fraudulent for some reason (red flag) after a bit of a heated discussion with the dispatch/​owner i asked him to hold while I called the bank to get things straight. He told me he tries it three times and would be seeking legal action. He then hung up while on hold with the bank called my landlord and stated that they would be placing a lean on the building. BTW the call to the bank took 4 min and the funds were released once I authorized the charge. A pretty normal situation that was blown out of proportion by poor service and a negative attitude.
The cleaning service industry in Denver is very competitive. If you are looking for a smooth transaction with great service and a customer focused attitude… please look elsewhere. PLEASE learn from my experience.

I called for cleaning last week as I wanted the house perfect when I came home with my new knee. One of the cleaners called (while I was in the hospital but she didn’t know that) to say, in very broken English, that her car broke down and they would be there the next day. I said, repeatedly, they couldn’t come the next day as my husband had to go in for dialysis. So, when do they show up — an hour before my husband was due in dialysis. He had to let them out of the house before they were done. When I got home the next day I stood there and cried. I wanted to come home to a clean house, knowing I couldn’t clean it.
So I called and asked that they make it right this week. Picked everything up off the floor so they could vacuum and… No cleaners showed up. Called the manager, George, and he says he had no idea they hadn’t been to our home and tomorrow my husband is due to go back in for dialysis.
Shoddy service if you can even get them out to your home. I can’t believe they’ve been in business longer than a week if this is how they treat customers.

DO NOT USE THIS CLEANING SERVICE
I called ahead and ask how long it would be for my house to be cleaned and they calculated (based on a 3000 sq ft) that it would be 3 hours 2 people, so I went ahead and scheduled that: 126 dollars.
This was the worse service I ever got, in 3 hours this 50 year old couple only completed kitchen and master suite.
I called to complain about the fact they left the house a mess (they didn’t at least took the garbage out or swap the rest of the floor, they said they had another house to clean) and the manager said that I wanted to have the service for free and that he will SUE me if I complain to the BBB.
There is lack of costumer service and the manager is rude and has anger management issues, he blew up on the phone and screamed at me.
I feel bad for the poor 50 year old couple that has to work there.

OMG! HORRIBLE CLEANING AND EVEN WORSE CUSTOMER SERVICE! This man does not care for his employees — they are overworked big time. I don’t think there are any good words to describe this business. They overwork their employees and often do not show up or show up way late. I have had them over to my home two times, and the very last time they were supposed to come 3:30pm and I left work early to make sure I am home when they arrive. They were a no-​show. I called the gentlemen who runs this establishment and he said i don’t know where they are, let me find out. He asked me for my phone number and my address — looks like someone forgot that they made this appointment. Over the course of the hour an a half wait, I called him several times and left him numerous voicemails — he never called me back. I have phone records to prove this! When they eventually came, they looked exhausted, so much so that I wanted to send them home. They couldn’t even lift their vacuum cleaner! They wanted to continue cleaning however, so I offered them food and water, and they refused both. I think it is needless to say that the cleaning job sucked and they had didn’t have a few cleaning supplies — I ran to king soopers to buy both hardwood floor cleaner as well as an oven cleaner (I have receipts to prove this as well). By the time I returned home, the lady had attempted to clean my stovetop plates and completely ruined them. The metal coating came off and by the next day it had all started to rust. sigh… what to do. During a conversation with the owner, i told him what happened. He promised excellent service for the next time and a discount; he also said they were tired (so he knew that and still sent them to this job? What kind of an employee is he?), he asked me to try for a Saturday service since I work M-​F. Ok fine. Let’s give a final try. So I called him Jan 1, 2016 for any Saturday service. He got my number and address and said that saturdays arent that great, and that weekdays would be better. Looks like he wants loops holes, so that he isn’t blamed for anything. He said he will call me back — of course I got no call back. I waited a whole week and called him Sat Jan 9^th and I was upset, I told him he provided shit service (something he called a 4 letter word, he is lucky i only said «shit») and that he keeps talking over me. He doesn’t like to listen to the truth actually. At some point, he told me that the call is being recorded and that he will SUE ME! What? For what? For telling you the truth? For explaining the he provided crap service? For expressing myself and saying that he doesn’t listen and that he doesn’t take notes of his calls? It’s funny but he constantly bad-​mouthed MollyMaids and he said inflammatory stuff against them (I would to hear that in court, sir miracle maids) and I told him that if his business was that great, he wouldn’t have to degrade his competition like that. And he said i am in a minority who believes Miracle Maids is awful. He went on and on about how he will sue me, and it was quite funny actually. So I brought up the next truth he needed to hear: That he hires underprivileged Mexicans and overworks them. He of course cut me off during what I was saying, saying that i am being racist. Quite the contrary, when these hardworking, poor people are coming to my house to clean and they seem so tired they can’t lift their vacuum, it is a huge problem for HIM, not for me. I guess that hit something deep, because soon after he hung up on me.
And just so we are clear: I have had conversations with the people who come to my house to clean about being an immigrant here, because I too am an immigrant. I know how employers can take advantage of them. I have enjoyed my time with the two couple that came to my house, and I have nothing but respect for them and the honest work they do to provide a better future for their kids and family. I doubt Miracle Maids cares about any of this. He just wants money flowing through to him over the sweat and labor of his overworked employees.
I will never give this company my business. Absolutely unprofessional. And fake, unsubstantiated threats do not scare me. ⁰⁄₅ stars, absolutely. And sir, I guess, I am not in the minority, since I am seeing plenty of 1 star reviews.

If I could give this a zero I would. The maids never showed up and I scheduled a time a little bit over a week in advance. On top of that no one called, after 40 minutes of waiting I called and no one could tell me where the maids were and a male took my telephone number to call me back. No one called back, I had to call again just so they could give me the number to the person that sends them out. Fanny I believe the name was never answer and after me calling multiple times I got a text saying «Cant talk I am busy.» Unprofessional! Read the reviews before calling this place

I’ve been pleased with the responsiveness, thoroughness and the promptness of service. The price cannot be beat. I order a day or so in advance and sometimes they can even do same day. The owner is a very fast talker, so it helps to clarify with him. The folks that have come have been very good, I point out the things that could be missed in advance, like the microwave and the windowsills. First two times, same person, last time was rush on my end and she was great as well. They bring their own cleaners, but are happy to use yours if you prefer. The owner has an east coast vibe, but he’s always hustled to get me what I need. I highly recommend them. We have metered parking and I always try to tip well so that it’s not a problem for the cleaners to come here. We’re also in a high rise and they have to feed the meter once.

No Show, No Call back after several calls to find out when they will get there. George is so unresponsive! I will never try to use them again. This is not the first time this has happened, but today it was very important that they clean. We are showing the house tonight at 7 p.m. and I finally received a phone call at 5:45 p.m. to try to reschedule for tomorrow. What about «I need it cleaned today» did they not understand?

The call center dragged us along for hours. We had to repeatedly call him back asking for the time of arrival. Our service was for 9:00 am and no one showed up till 12:35 pm. The ladies that came were nice and did a well job, or this rating would be 1 star.

Terrible. No shows. It took a week to set up service and everytime I talked to the Manager, he was very abrasive and confrontational. He did not return phone calls and when I would talk to him on the phone he had no idea who I was or what services I wanted (I was under the impression that he was trying to do everything from memory). When the day came for the cleaners to show up, they did not follow our directions (which we gave to the manager three times) and never came.
I called the manager again to see if his cleaning crew would return and he began to blame me over and over for messing everything up. He then said that we would call me right back and never returned my phone call. This guy is a stellar business man.

I recently did business with George and I found him to be direct, honest and forthright. I recommend Miracle Maids highly.

Called about an estimate so of course I went with them. Had a great deal. Did the work in hours. Came to sparkling clean house…

I called for the first time to inquire how-​to-​hire them and to learn total cost for using their services. A man named George answered the phone and asked several questions.
He cut off and talked over you and sounded unhappy, impatient, and argumentative. He must have had a bad day. The service (or the impression of its service) was non-​existent and confrontational, so I declined to proceed. Then I read their Unilocal and realized why there were so many one-​star reviews! I’m glad to never have to hire them as the first (phone) impression gave a horrible omen of what was to come.

I have used miracle maids in the past. They’ve been ok, but today, they were horrible. They showed an hour late, they took longer to clean, rearranged the furniture, left things all over the bed, and did NOT clean the countertops, main bathroom, or the kitchen sink. When I called to express my frustration, I was given nothing but attitude. Now they are threatening to take me to small claims court even though I paid them for their crappy cleaning job! Are you kidding me? I paid them, they are refusing to cash the check, and now they are threatening legal action.
Beware. If you hire them, you better not calm to complain about anything or you’ll end up in court.
Worst service ever!

I wish I could give a better review. I’ve used them twice. Both times I am quoted at 60 dollars, but when the cleaners arrive they finish before the allotted time is up, and then want to charge me 80. Baseboards are ignored, my bathroom counter didn’t get wiped down. I had to point out that my downstairs coffee table didn’t even get dusted. On both occasions (with two different sets of cleaners) they arrived late and seemed to be in a hurry to leave. This is nothing more than a once over, not at all a thorough clean like we all pay a cleaning company to do!

They are one of the cheapest cleaners around but buyer beware. I have called then twice, once for my gf (700 sq ft, 1 bd 1 Ba) and once for me (650 sq ft, 1 bd, 1 Ba).
The first time one girl showed up and proceeded to clean my gfs place. We told her not to use our vaccum cleaner as it was broken but she still did. Later she spent 15 mins trying to fix it but I didn’t pay much attention to it but now I know she was buying time. She wasted another 10 when she had to go to her car and her her own and her vaccum cleaner sounded like a jet. She did a decent job but didn’t have the professional cleaning materials. Gave her the benefit of doubt and called them again for my place.
At my place the first time the cleaners didn’t show up and no one called either, but it was snowing heavily so I understand; they could have still informed me but no worries. I called them again and the owner rescheduled, no harm no foul. Tells me $ 40 for my place but could be more depending on the mess and let me tell you my house was pretty clean i just wanted someone to clean the bathroom. A couple shows up, spends 25 mins trying to get in to my place, again burning time. I guide them and they finally show up at 9:25 am. As they clean I get busy in my own stuff but when I check up on them the guy is just hanging around, again wasting time since there is not much to clean. I got suspicious and decided to just sit in the room to keep an eye on them. The guy would keep checking up on the girl, just looking at her and coming back. Then he says something to her and she spends 10 mins cleaning one lamp, just cleaning it over and over. I finally tell her to move on. Then the guy wants to throw out the trash even though the cleaning is not done yet, again burning time, I tell him after the cleaning is done, tell him to put the trash on the side for now. Didnt clean my oven and after 55 mins of work tells me to pay him $ 55 even though the rate is $ 42. I tell him no and make him a check for the rate, he says ok $ 47 and I tell him the owner said $ 21 per hour per person and he proceeds to leave without throwing the trash.
Summary, you have to keep an eye on them and they are amateur cleaners, will do as good as a cleaning as a homeowner would, superficial. I would have paid $ 60 and a tip for honest sincere work but if you try to pull a fast one I am not callin you again.

Go with another company! I’d rather hire my teenagers!
I wish I would have read the reviews before going with this company! I saw their ad in a coupon book and decided I’d hire a cleaning company every week in December. I work lots during this time of year and thought what a treat it would be not to have to clean my place. They came 2 hours late the first week, did a decent job for the inexpensive price so I even tipped $ 20 since Its the holiday season and I’m sure they are busy. After they left I noticed they had swept dirt under my rugs and did a half ass job. They never showed up the second week. I called after waiting 4 hours to ask if they were planning on coming. No answer. I did receive a call back hours later stating they had scheduling issues. I declined a discounted cleaning and cancelled the next 2 weeks of cleaning.

TERRIBLE!!!
I wouldn’t even give them 1 star! They are SOOOO BAD!!! I paid for 3 hours of service when they only gave me 2. The house was messier when they left than it was before they showed up. They vacuumed and the dog hair did not even come up, they just made some streaks to make it look like they did something. They wiped down our bedside tables, didn’t even think about picking up the lamp that was sitting on the side table and just went around it, left streaks, didn’t clean our mirror in our bedroom, left hair still on the sinks. Needless to say, after they left, I had to clean the house myself. I had called to complain, the guy on the phone, George, was not even nice at all, he said he would have them come out the next day, and I definitely didn’t want them in my house again, because it was so bad. So he said he would send me my money back, a week later there was nothing in the mail, called again and he said he would send it right away, a week later nothing in the mail, called them again and he said he was busy with the holidays and will send it courier to me in 24 hours, and a week later still nothing. They are horrible! I would never recommend them to ANYONE! And the guy on the phone needs to learn how to run a business and how to treat his customers. Terrible! I can’t even tell you how bad of an experience this was.

DO NOT WASTE YOUR MONEY.
They are not very professional when booking and they ladies that came were nice and on time. However, did a terrible job. It was like they were counting down the minutes to leave and missed massive areas. After they left there were still spots every where.

Don’t use them!
Today, I called to make an appointment. I tried telling him which house cleaner I wanted. But he wouldn’t listen to me. He kept cutting me off and talking over me. (Which is typical for him — he’s always pretty rude). I finally got frustrated, told him «thanks but no thanks, never mind» and hung up on him. 10 minutes later my phone rings… It’s him. I think maybe he’s gonna apologize and try again since he doesn’t want to loose a long term customer. But instead he YELLS «MAYBE YOU NEED TO TAKE SOME PERSONALITY CLASSES BECAUSE YOU SUCK!» and hangs up on me!!!
This is the business owner!
I have never been treated so unprofessionally!
I’ve used this company about 15 times. They do an OK job. Not great. There was one gal who was great but she went on maternity leave and I guess never came back since whenever I request her I’m told no.
I’ve always put up with the guy who answers the phone since they’re cheap. But no more. I get treated poorly and they only do an OK job Not worth it. I’ll just have to pay a little more.

DO NOT USE THEM!!!
The guy who answers the phone is disorganized. They showed up 2 hours late to my house and cleaned it terribly. I gave them a second chance and they no showed. When I called the number to complain, he told me it was my fault.
You get what you pay for!!! They are awful.