Piano Specialists Moving Company

Super UNPROFESSIONAL, UNFRIENDLY & BAD ATTITUDE!!! Do not use this company!!!
Took 3 days to call back to confirm appointment and keep telling «if we don’t call you back, make sure you call us»
Call me a day after I wanted to move my piano, bad communication owner.
I’m so glad I didn’t let him move my piano, save myself 1 more headache.
I call back & told him nicely that I don’t need the move any more, he then flip out and literally yelling & screaming at me. Very unprofessional when I isn’t my fault.
The owner Pete threat to put me in collection when there isn’t any form of agreement state that I will be charge $ 35 if I change my mind doing business with him. This is a bs mover.
If there is a 0 star, I would star it…

I had a very unprofessional experience with Piano Specialist Moving Company (aka Piano Movers) 303−431−3700 and want to share this with others who may be considering this company’s services. I would strongly caution you… please read this first!
My daughter contacted the company and arranged a pick-​up/​delivery Baby Grand Piano. She specified the piano was being moved from one residence to another, and the destination residence had two flights of stairs. She was not asked for measurements. The company representative confirmed they could move the piano up the stairs and a service date of May 9^th was agreed to. My daughter did not get a confirmation call the day before, so phoned the company and the representative said she was not on their schedule. Ultimately May 20^th was agreed to. The company confirmed the day before that the pick-​up would be between 11AM –1PM. The day of the move, the piano movers arrived around 2:30PM (an unacceptable 90 minutes late). The movers then arrived at the final destination, my daughter’s house, at 3:10PM. I greeted 3 movers at the door, welcomed them in and pointed to the staircase. The lead mover (who much later identified himself as the owner) took one look at the stair and said there was no way they could move the piano up the stairs and asked if there was an alternative place for the piano. I said «no» and then questioned why the owner would confirm that it could be moved up the stairs if it couldn’t and I questioned why measurements weren’t requested or a visit wasn’t done to determine if the move could be done, before making the commitment. The lead mover said «because that isn’t the way we do business». I then asked if they could lift it above the rail… he sarcastically laughed at me and then rudely said «oh so you think you’re the expert». My interest was just to solve this and get the piano to a safe place and move on. I then questioned again why they couldn’t move it up the stair. He then said the landing wasn’t big enough and it just couldn’t be done. At this point, I reluctantly agreed that the piano movers could move the piano into the garage, since it didn’t seem I had much of a choice at this point. As I watched them move it into the garage, the lead mover said that I treated him with disrespect and he called me «Ms. Perfect» and said that he «wasn’t hard-​up for my money» and didn’t need to work with people that thought they knew more than he did. I then once again asked «well explain to me how big does the landing need to be?» He then sarcastically said «longer than the piano!». I then asked «did you measure it?» He refused to answer. I asked where to measure the piano… he reluctantly and smugly «said from keyboard to the longest point». I then said «well are you going to measure it?»…and he said «no! I don’t need to work with people like you!». I said, «then I will measure it!» At that point I decided to call the owner and tell him my experience and let him deal with his employees. I got the number off of the truck, called it and the phone rang in the lead mover’s pocket. I then said, «oh that must be me, I am calling your company to talk to the owner.» He then said «I am the owner!!!». I was shocked and appalled that the owner could be this unprofessional, rude and inexperienced. I then ran into the house, grabbed the tape measurer, measured the landing at 80 inches and then measured the piano end-​to-​end at 60 inches, told the lead mover/​owner the measurements and said there was at least 20 inches of leeway. While all of this was going on, the other movers were putting the legs on the piano and turned it upright, at which point the lead mover/​owner realized they had forgotten to put one of the front legs on. One mover grabbed the leg and tried to put it on while the piano was fully weighted and sitting up right. He could not get the leg in place due to the weight of the piano. I then said to the owner, «he can’t get the leg in the right position can you help him?» and the owner rudely said «oh now you’re an expert at putting legs on a piano?». I then said, «clearly he is struggling… can’t you help him?» They then lifted the piano up slightly so he could put the leg in place and he secured it. The lead mover/​owner then admitted proudly «I could have moved the piano up the stairs, but you couldn’t pay me any amount of money to do it cuz I don’t like your attitude!». I then said «you were the one who told me immediately without even measuring that you couldn’t move it up the stairs, you are now telling me you can do it, but won’t because you don’t like my attitude?» I said «we are done here, we will take it from here». I wrote him a check for $ 175, less the stair fee of $ 100 and then asked «do I at least get an invoice or a receipt?» (which he had no intention of offering to me). He said smugly «well I suppose I can get you a receipt». He gave me a receipt which requires a signature, which he didn’t ask me to sign and they abruptly left.

I am very upset about this company. I used them once before to move my grand piano and upright piano. They got the job done.
So, naturally I expected them to repeat this behavior. Today, this did not happen. While moving my full upright piano, they chipped the bottom and a few pieces came off. The price agreed for the move was $ 170, but when I said I’d like them to pay for it, they told me it would still cost $ 170…hmmm. Their logic being if I wanted to fix it myself, they would take $ 30 off, but if they were to fix it it would cost $ 30.
$ 30 for glue? You come into my home, chip a piece of my antique wooden piano and then tell me I have to pay for it. I am a full-​time musician who uses the piano for work. Besides, any «professional specialist» company should be prepared for such events. They had no backup plan, other than to just let me know either I fix it myself, or they fix it and still charge me full price for the mistake that THEY made.
Thanks for nothing. Never again. Not to mention they left my front gates completely open when they left.
Not professional.
Definitely not specialists.

Don’t use this company. I called to set up a move. Then I called to confirm — twice, including the day before moving. Spoke with Pete each time. On the day of the move — no show and no call. They haven’t returned 2 calls since then either.