Public Storage

We rented 18 months ago and all was well until I received a phone call that my unit had been broken in. When I filed a police report the detective told me that he was working 36 break-​ins over a two month period at that location! When I called Public Storage HQ they denied any responsibility. I set up
so that consumers would know how bad this company really is.

My sister and I recently rented a unit at this Public Storage location. The price is great, the facilities are clean, and the staff members are very friendly and helpful. It was a hassle-​free move-​in process and we have not experienced any problems thus far.

Tanya and Laura were great help when I lost my keys! They have been very helpful! I have been renting here for years and they have been most helpful yet!

5 star review for Sam and my experience with this public storage location.
During a recent move from Denver I had to find a place to put my household goods until I closed on my new house. Sam not only took care of every detail for me, he exceeded every expectation I had in terms of customer service, attitude and willingness to help this overly stressed person during a move.

I agree with the posters who say that Grace is awesome! She showed me a unit when I stopped by, she put me on a waiting list and said she would call me when the right size unit opened up, and she followed through and called me. I ended up not needing the unit after all, but I just wanted to say that, even though it appears to be a large company, here is one individual who goes above and beyond for customers.

Grace not only helped me figure things out with my current storage unit (unpaid bills by another account holder) but she helped me get a new storage unit on the same floor so I could move easier. THank you for all your help! I would definitely recommend this place for others moving into the Denver area!

I’ve received probably some of the worst customer service I’ve ever experienced at this place. I’m not sure the manager has ever smiled in her life.
We were originally in a pretty large unit and wanted to switch to a smaller one. The unit was in my name but my husband and his friend were going to move the stuff while I was at work. There wasn’t enough time to move in the evenings because they close at 5 and my husband works weekends. The manager insisted that I must be there, she offered no solutions, no explanations. I couldn’t add my husband to the account, couldn’t authorize him to move it and finish the paperwork later. We offered suggestion after suggestion and all she would say (in a monotone voice) «you have to be here.»
We found another place to store our stuff because I’m not going to give this company one more dime.
My suggestion: throw your stuff away before storing it here.

5 star review for Grace and my experience with this public storage location.
During a recent move to Denver I had to find a place to put my household goods until I closed on my new house. Grace not only took care of every detail for me, she exceeded every expectation I had in terms of customer service, attitude and willingness to help this overly stressed gal during my move.
She even called my movers directly to introduce herself. Because storage facilities cannot rent over the phone I sent a friend over to go thru the transaction for me and sign the contracts. He had nothing but positive things to say about his experience with Grace, too.
She’s a GEM!

Easy move-​in. No problems. The insurance you have to purchase is a little lame, but not terrible.