Safelite AutoGlass

Safelite was so helpful when I needed a new window, they scheduled me ASAP and fixed the window in the exact amount of time promised. They were so friendly and hospitable while I was waiting. The price was exactly what was quoted and the window looks perfect. You can’t even tell it was broken. I will definitely use them again!

Exactly what great service should be!
I was directed to this location by my car insurance provider. I had an appointment scheduled online for a time less than 12 hours after my damage was reported.
The very pleasant receptionist had all of my paperwork ready to go and the technician (255) immediately met me to look at my rock chip damage. He explained what he would do to fix the damage and how long it would take.
Both damaged areas were repaired. The nickel sized crater in my windshield was repaired so well that I couldn’t believe it. What a great job! I was in and out of the shop in less than 40 minutes.
I’m very please with the service and friendly, professional staff! Highly recommend!

The technician I spoke to was very helpful and I really appreciated the information he gave me. Turns out I didn’t need to have work done today, but have had work done here in the past and have been highly satisfied.

Quick and easy service — very helpful and friendly staff. I just drove in on the off chance they could fix a chip in the windshield, and 20 minutes later I am able to leave with it repaired. Great!

Great service, very busy place right next to Brakes Plus. They always do a great job on my vehicles. Highly recommend.

They replaced the windshield in my Hummer and it was ready to go in about two hours! The guys were super nice and dealt 100% with my insurance the entire time. This place was awesome!

It’s been a really bad year to be my car. First, the poor baby got severely hail damaged and spent six weeks at the body shop for extensive repairs. Then, inexplicably, my back windshield shattered while the car was parked in the parking lot at work. It was the first day of a deep freeze with the morning temperature topping out around 62 degrees and then falling to around 16 degrees by nightfall. Perhaps the dramatic temperature change was the culprit or perhaps it was the accompanying heavy wind. Or maybe it was a simple case of vandalism. Whatever the cause, I needed a new back windshield pronto.
After my initial shock wore off, I called my insurance company and was put in touch with Safelite’s corporate office. I reported my insurance claim and scheduled a service appointment for a replacement back windshield in one phone call. Unfortunately, this Safelite location was booked for the day but I was able to get an appointment the next afternoon. Safelite does have mobile service and can perform the work at your location but because it was snowing and the temperatures were so frigid, the work had to be completed in a heated garage. Since I didn’t have one of those, I had to take the car to the shop. The unfortunate part about it was that as I was sitting in the drab waiting room, I listened to the receptionist make several phone calls to the next day’s mobile appointments letting them know that if they didn’t have a heated garage, Safelite would come to their location to pick up their vehicles, bring them to the shop for repairs, and deliver the car back. If I had spoken to the shop directly, I hope I would have been given that option.
So I was stuck for over two hours inside the waiting area, which is a row of chairs against the front wall. The website boasts a «TV, popcorn, coffee and a vending machine at the shop» but there was nothing like that there except a coffee maker and a mini-​fridge stocked with free Pepsi sodas. Thankfully, the TV was turned off. There are a few fast casual restaurants across Colorado Boulevard but there aren’t too many other options for waiting it out in a more pleasant environment. My trusty Unilocal app said the closest coffee shop was a 10 minute walk down Colorado Boulevard but because it was so cold and snowy, I decided to stay put. At least I had a good book with me!
The shop manger spoke with me several times as my repairs were being completed. There was an issue with my back windshield wiper and he wanted to make sure I was satisfied with their solution. He was helpful, thorough and professional. All of the broken glass that fell into the back of the car was vacuumed out and I am very happy with my new back window. I had to test out the defroster and windshield wiper right away and everything works great.
Safelite backs their work with a guarantee for as long as you own or lease your vehicle. I hope I never need Safelite’s services again but if I ever need vehicle glass repaired or replaced, I know exactly where to go.

I would always tell everybody to have Tony Sandoval be their technician if they ever need work done to their vehicle.

I recommend them for filling in smaller cracks on the windshield.
There’s not much to describe here as there wasn’t much to do, which is the way it should be. I called to make an appointment; they took my insurance information from State Farm. I dropped the car off in the morning, right by the Colorado park & ride, where there’s a bus/​light rail station. I rode the train back during my lunch hour; my windshield was fixed and my car vacuumed. Very nice job guys. I’ll be back as soon as my windshield is broken again.
Most importantly, it has been a couple months and the crack hasn’t spread.

One would think that getting your cracked windshield repaired would result in a brand new shiny not cracked windshield, right? Well that was not the case for me. I got a new windshield, yes. But this new windshield ALREADY had a crack in it. I come to pick up my car with its shiny new windshield and it’s parked right out front with a shiny new windshield with a nice shiny new foot long or more crack. Much to my surprise I go inside and the response I get? «Oh that happens sometimes» Okay, fine, maybe it happens sometimes. I don’t know I don’t install auto glass. So they reschedule me to reinstall new glass, like it’s no problem at all. Well I’ve already been out of a car one day and now I will be out of a car another day. Not to mention I have been driving around with a crack that has doubled in size right in my line of vision. Lovely.
AND to add insult to injury they installed new wiper blades because «it’s a good idea to get new wiper blades with a new windshield» Whatever, fine, I’ll get the wiper blades. So I again got new wiper blades thinking oh nice shiny brand new, right? Well these very smart «specialists» put wiper blades that are the wrong size for my car. So not only are they hanging off the edge of my windshield, but also they don’t work properly. SO I’m driving down the highway when we get this nice spring snowstorm thinking «oh I have nice new wiper blades!» Wrong again. They literally got STUCK TOGETHER when trying to wipe my windshield. HOW DOES THAT EVEN HAPPEN?

Getting your car window broken so awful theives can break in and try to steal your car is bad enough. But trying to deal with the insurance company and replace the window can be much worse. This was the exact opposite of a terrible experience. People were empathetic, understanding, so nice, and helped me through every step of the way. It was one of the easier experiences I’ve had with something I’ve never experienced before.

The automated garage door in my complex malfunctioned and the gate completely crushed my windshield. It didn’t collapse in but glass from the outside and in was broken and pieces were falling off–
My only complaint is that the guys didn’t vacuum the broken glass out from the inside of my vehicle, which I was told by the service rep on the phone would be done.

Fantastic customer service. There was some minor damage to my interior during a windshield replacement, and they went above and beyond to make it right… and with as little hassle to me as possible.

Got my cracked windshield repaired here recently. Appreciated the ease of scheduling everything online. I was promptly helped by a very friendly and courteous staff member upon arrival, and the whole thing was completed in under 2 hours. Looks great! Highly recommend.

Buyer beware! Safelite claims to have a warranty, but they won’t honor the warranty if they can possibly pin the problem on any type of road-​related «wear and tear.» Well, the glass is IN AN AUTOMOBILE, so that pretty much means they never honor the warranty. Essentially, you would have to have a brand new piece of glass shatter into your lap for them to replace it.
My windshield was perfect, except for a tiny chip, then one day cracked massively. This was less than a year from installation. Safelite wouldn’t do anything, after talking to the store and the main 800 number.

Avoid. They sell cheap Chinese made glass.
At least that’s what they sold me. Brand = FY DOT — 459 (Fujian Yanhua Glass Industry Co LTD).
It cracked within 6 months of purchase during a car wash from a pin size chip. And to all those glass people who are going to say that will happen… It might but the glass should not crack like this so easily if the glass is of good quality. There is a difference between meeting specs and using quality materials and durability. My factory windshield had a handful of chips and stars in it for 15 YEARS and it never split in half during the hundreds of car washes it saw.
Safelite will say this FY glass it meets OEM specs and point to the DOT label. Maybe the one out of 1000 or 10,000 they test does (and who knows who gets to pick the one tested) but the piece of glass I got was substandard quality.
Durability is different than «meeting» specs and the glass we got from Safelite was not durable. Avoid if they are going to sell you cheap Chinese glass.

I write very few, non-​food reviews. Here is one.
Living in Colorado sucks if you like to keep a windshield that is free from chips and cracks. Driving a Toyota FJ in Colorado, makes the problem even worse. Enter Safelite. I have become very anal about having chips repaired promptly so as to avoid today’s small and repairable chips becoming tomorrow’s across-​the-​whole-​damned-​windshield crack. I get my chips replaced quickly so that I do not get the freeze-​thaw cycle cracking me up. I have never had a problem with one of their repairs. I like that I can schedule online, but I have just pulled in a few times, and been served quickly. Repairs are done in a brief time. Cold drinks and hot coffee is always available. I believe that they have wi-​fi but I have never been there long enough to worry about it. Friendly staff.

Awesome service. This is my go to for any window repair! ‘Nuff said.

My car dealership recommended that I head over to Safelite to get my rear view mirror glued back to my windshield. (Thanks Colorado heat and sun!) The staff at Safelite was able to help me immediately and I only waited a few minutes before they told me the car was ready. The best part was that after telling me it would cost $ 15 on the phone, they did it for free and asked that I come to them in the future if I have any auto glass needs. I will definitely head back to Safelite Auto Glass (but let’s hope it won’t be for a while!).

This is the feedback letter I wrote to Safelite Auto Glass corporate after hiring them to repair my driver side window after my car was broken into:
Issue 1: Tech, Jessie Ramirez, didn’t finish the job on the first visit, which would normally been okay if he had kept me posted on the part needed, but he completely dropped communication with me. He didn’t call me to schedule another visit, and he also didn’t return 2 voice mails I left him on his work cell phone.
Issue 2: After I called to complain a week or two later, and rescheduled with Adam, on the subsequent agreed upon date, I was given a window of 8 – 12. I called dispatch at 11:30 and was told specifically that the tech (Jessie) was en route. He wasn’t (so either someone misled the dispatcher, or both tech and dispatcher misled me.) 1:30 rolled around and he still wasn’t here. I gave up doing several things that morning that needed to get done believing your tech would honor his commitment, he not only was a no show, but a no call.
Issue 3: When I called to complain to Adam, he seemed to have a really hard time understanding why I was upset, including having the nerve to tell me I «wasn’t thinking logically.» He seemed to think sending the tech late a second time was sufficient and all I should ask for. He also didn’t seem to think Jessie’s previous lack of communication with me was an issue.
Now, to be fair, he did concede to my demands for a credit for my wasted time and hassle by sending me a gift card, but he did so very reluctantly. And Jessie did then come and finish the job. Also to be fair, Jessie did do a good job of repair, there are no technical problems with his work, other than him leaving the job unfinished for several weeks.
Issue 4: Gift card took over 2 weeks to arrive, even though Adam said it was being sent out right away. I had to place a follow up call to him a week and a half later to get it.
Jessie and Adam seem to act out of a belief system that they can do the work whenever and however late and sloppily they see fit. They need to realize that this attitude and actions will cost your organization my business and other customers too by word of mouth. I can’t justifiably recommend anyone to you knowing about the delays and runarounds.
I shouldn’t have to fight for basic good service every step of the way in your process.
The gift card makes this a 2 rating as opposed to a 1.