Staples

AMAZING CUSTOMER SERVICE!
My coworkers and I dropped off some old tech that needed to be recycled. We didn’t realize at first that we had a limited number we could drop off, but Pat the manager told us it was fine, and let us do it anyway. We ended up dropping off five cart loads of items that understandably if couldn’t leave we would have taken back to our office. But Pat was very kind, accommodating, and understanding allowing us to leave all the items with him! I’ve been a long time customer of Staples and myself and my company will continue to be for a long time I’m sure!
Not all heroes wear capes!

The store is super clean and employees are very helpful but this location has a big issue with mismarking prices.
I was just overcharged at the register on three separate items – all three of which I caught and had corrected but not until after I walked back through the store and took photos of the items and their marked prices. My cashier was very accommodating with returning the items and refunding me the differences but it was an added irritant to my already full errands-​running Sunday.
Make sure you look through your receipt before leaving!

I came to Staples to purchase/​donate school supplies. I do it every year and donate my purchase to a school in a lower income neighborhood. I had an Office Depot/​Office Max ad and wanted Staples to match the prices. I told them I was donating everything. Paige, one of the associates in Printing/​Copying recognized me and asked I had done this before. I told her I have donated supplies for several years. A few minutes later I talked to Don, the store manager, who invited me to purchase dozens of items from clearance bins for 1 cent each. They were all appropriate for young children. I bought more than 100 items and then purchased items on sale until my total came to approximately $ 20. This year I had more items than in previous years. Special thank you to Don for his generosity and to Devin who checked out my purchases which were numerous. She never complained about the amount of items and thanked me for helping kids. She made sure everything was bagged correctly. Staples really helped a lot of kids who need it. Many thanks.

Terrible customer service!
Myself and one other person were accidentally standing in the wrong line area, cashier called out to help the next person in line which allowed two others to go in front of he and I who had been waiting the longest. That gentleman said something to her and the attitude seemed as though she could care less. I then mention when it’s finally my turn that the other «area» does appear a line should form there and that it’s misleading because I had also been waiting. She basically told me well sorry I can’t do anything about it, it’s always been that way. I suggest maybe a sign be posted and she said «I’m just a cashier the manager is over there». I mention maybe she could pass the feedback along and she tells me it doesn’t matter because they won’t listen to her anyway.
I will not be going back, rude employees and a messy store lacking organization.

General manager Michele Townsend coaching an employee on how to stay patient with older difficult customers «just remember– they’re going to die soon». Disgusting ‘woman’, disgusting advice, disgusting store.

Why 1 star? One example of 3 possible from a 15 minute visit: Cashier emailed receipt even though I requested a paper receipt — then sighed as she handed me a paper «duplicate receipt not valid for returns». Please listen to customer requests and stop acting like we are an inconvenience.

They never update there sale signs. I don’t go to this store very often but every time I do they seem to have a lot of sale signs that expired. It is extremely frustrating to have to constantly read the fine print on a sign. Also there clearance items are 50% the marked price but none (at least the items I looked at) were not even marked. So… I guess the clearance items are all free since 50% of zero is zero. Right!

I USE to LOVE going to this store.
I USE to purchase ALL of my office supplies, etc., here.
My last experience has now changed my opinion of this location.
I dropped off a thumb drive with a cartoon type image of a drawing that I wanted to have enlarged, for a Christmas decoration, for my office cube. The prior weekend, my husband and I went there, and did the exact same thing (of course, with a different drawing). The employee in the print/​copy area, was filling in, as I guess, the regular employee was on the phone with another customer, in the main office. Anyway, we patiently waited, no rush, no biggie. Another employee came over and asked if he could help. I explained how last weekend we were in, and the employee used the same thumb drive to enlarge the drawing for me, and then laminated it for me. No problem, the employee said. He took us over to the computer in their office, and we pulled up the thumb drive. He looked at the list, and we identified the three drawings that I wanted to enlarge. The employee wrote them down on a post it note, along with my name and phone number. I thanked him for his time, and said I would be in the next day to pick them up. I just wanted them enlarged to 2′ x 3′. He said no problem. This was at 7:00 pm on a Friday night.
My husband and I went back at 1:45 pm, the next day, Saturday. I went to the counter there, and the female employee asked how she could help me. I explained what we had done, that I was there looking for the enlarged drawings. She was looking around, and coming up with nothing. I happened to look across the counter, to the other side of the service area, and I saw my thumb drive, along with the yellow post it note. I asked her to check it. She went over, and brought the thumb drive, along with the post it note, over to me. She said she was told not to touch it. She said they could not get into one of the drawings. I asked the question, as to why I was not called and explained the situation. She didn’t respond. I took my thumb drive, along with the post it note, and left the store. I will not be back.
So, if you need to get something copied /​enlarged /​laminated, my opinion, is that you go somewhere else. This Staples locations customer service is lacking in service.

Extremely rude employees! I walkin and ask for a price check on paper towels and the guy work there told me to look at the price sign. The reason I asked the clerk because the ads indicated one price and the sign stated another. Bottom line, no need to be rude to your customer!

I took my computer in for a free diagnostic because it had gotten so slow. I forgot I had done my taxes on that computer, but the TurboTax icon was not on the desktop. They said it only needed a Registry clean, which they did. When I got home, I saw they had accessed TurboTax, which has no password. Now I have the possibility of ID theft to deal with! No other reason (than ID theft) for one of 2 techs (convenient; they both deny doing it) to open it. I wanted 3 yrs of Lifelock, they offered an inferior product and then reported to the BBB that the case was closed! BAD treatment of customers!

Horrible Service, won’t be returning. This is the 2^nd bad experience out of only 2 visits in the last 2 – 3 years.
I wanted to recycle some electronics and their website says they take it at no cost. I walk in and ask an employee if they recycle and he does not look at me but just points to his left and says «over there». Not even Hello, or a smile. Ok, so i go «over there» which is the Customer Service counter. There is nobody there, and the counter is covered in boxes and inventory and it doesn’t look like there is even any one on duty.
I look around and sure enough the 1^st employee is nowhere to be found. The only other person around is the 1 cashier who is taking care of the growing line. I wait around for about 5 minutes and nobody shows up. I finally just left with my box of electronics.
The previous experience had to do with returning an item I bought on-​line. It was about $ 100 and when I go into the store, they scan it and offer me $ 12. Excuse me? I had a receipt and it was within 2 weeks of purchase. The manager claimed it was scanning at that price and even though I paid $ 100 and had my receipt there was nothing they could do. Seriously? How is this even possible? I just walked out at that point.
I will NEVER go back to Staples for ANYTHING. Just not worth the headache.

Convenient location. I came in to recycle a printer cartridge (you get money back if you are a member of their rewards program).
It was quick and easy and the cashier was very friendly. They also have 20% of tech support.
Very clean and organized.

Don’t bother using their UPS services. They are unhelpful and absolutely incompetent. The cashier entered the address incorrectly and my husband missed it. When I checked it later that night, I saw it. I called UPS and they said only Staples could help. Staples said they weren’t able to make changes after it shipped. UPS said they could. I have no other options. So, I am out $ 40 for my package and will have to pay ANOTHER $ 40 after it is returned to me, in addition to a $ 10 return fee.
I am livid. DO NOT USE THEIR UPS SERVICES.

You didn’t give me enough stars to choose from! My experience with the Colo. Blvd. Staples this holiday season was just wonderful. I had made a wrong decision on a printer ink product and took it back to the store the next day. It was definitely my «fault» yet the Mgr. Michelle handled it in a professional way that did not make me feel worse than I already felt. I left a very satisfied customer, and will definitely be back. Oh, and yes, the person at the register, Miranda, who called for Michelle to step in, was most helpful and pleasant. Thank you!

After Best Buy’s geek squad wouldn’t give me the time of day, I called Staples. The tech looked up my computer model and verified what kind and how much ram I could add. Over the phone! So I ordered it. They called the next day, I brought them my desktop, and watched them update my RAM. then they showed me where I’d see increased speed and tested it. AND they cleaned out the dust. Bing bang boom! I was out of there.
What a pleasant experience. They’ve got my future business.

Purchased a desk from here. While building it I noticed a part missing. They gave me 2 of something I only needed 1 of and I was missing another part. So I go in to try replacing the missing part. They direct me to the 800 number on the desk manual. Now Im waiting 2 weeks for the replacement part. Sorry guys, but this is terrible customer service and I’ll never shop here again. You made a mistake so you need to fix it. A 2 week delay is garbage.

Very bad customer service and I don’t think the lady knows any thing about printing… I sent in my documents that needed printed she did it wrong and then couldn’t make it right just told me sorry there is nothing I can do for you. I went to office depot, they printed it in 15 min.

Tried to go here over an hour after they opened (according to their posted hours) but the doors wouldn’t open. I stood outside waving at employees and trying to get the door open for a while, but eventually gave up. The store was obviously supposed to be open, so I’m not sure why I couldn’t get in, but it sure was terrible service to not let someone into your store to buy things.

Stopped in to purchase a cpl items & a new cheap desktop calculator as mine had died. While checking out, Mr Manager asks if I’d like to purchase a warranty/​replacement for the calculator. I tell him, NO, its a $ 20.00 calculator, when it dies or I kill it, I’ll just buy another. He’s pushing buttons on the register, mumbles something like, I’ll just adjust your totals to include it (I think) gives me my total, it seems to be close (I’m thinking in my head, it’s close) and I pay. he doesn’t hand me my receipt, stuffs it in my bag. So here I am, at home this AM, pull everything out of the bag & guess what? I paid for a warranty that I specifically said I did NOT want. Thief! I DID NOT want a warranty & MR Manager, gave me one anyhow. Beware of this store.

I ordered fancy photo business card on line at night about 10:30pm. An easy process and the card looks GREAT and were ready for me at 10am the next morning. That’s great service! And everyone LOVES them.