Tania Florez, DDS

Great office! in all aspects. Dr. Florez, Elizabeth and the receptionist.

Before visiting for the first time, they collected insurance info and were to verify coverage. After the visit I was hit with an unexpected $ 60 that the insurance didn’t cover. When working through the issue I had to work very hard at getting them to call the insurance company to find out what the problem was. They said that I was my problem to work through. Of course I don’t have any of the codes or info needed to do this. Besides the fact that they said they had verified the coverage and told me during the appointment that it was all covered, they later told me that they were «too busy» to check for every patient.
After lengthy phone conversations and a lot of arm twisting, they said they would resubmit or appeal the claim and three weeks later, nothing has been resubmitted.
Stay away from this place. They told me it was all covered and it wasn’t and they wouldn’t take a tiny step to help with the insurance. I guess servicing one patient at a time isn’t important to them.