Verizon Wireless

I’ve had mobile service from Verizon for over two years.
Sold a business and decided it was time to cut down.
Bought a Samsung Illusion on a prepaid plan.
This transpired on July 27, 2013.
My USB connection quit working.
Today, August 15^th, 2013.
I contacted Verizon support through and email. They told me to go to my local Verizon store to see if a service technician was available.
I did so. The two people there were absolutely worthless. They suggested a software reinstall on my phone, which would have erased all my phone numbers, contacts, calendar, photos, etc.
OR
They could order a replacement phone, taking my phone until I received the replacement.
In other words, no phone for five days.
They did not offer to order the phone and hold it there until I could get in.
The manager whined about how much inventory they would have to have. A phone they could sell to someone else if the deal fell through?
Anyway, it was the ultimate corporate dodge — against our policy.
Why don’t you change the policy?
I began to question my decision to stay with Verizon. After all, Cricket is cheaper. I know, I know, they have no support either, but at least I would be expecting no support.
Anyway, I called tech support. Guess what — all I had to do was remove the battery from the phone.
DUH! I’ve done the old hard restart a zillion times on computers to phone, but forgot this.
Followed his advice. Worked like a champ.
So I’m the stupid customer, why didn’t these people at the store know this simple trick? Why doesn’t the store have a PC to test the phone against?
Really upset with these people.
I hate, absolutely hate to complain. Hate it, hate it, hate it. I know mistakes are made, lots of overworked support people out there, etc.
So I’m doubly mad about having to complain.
Wish there was a negative rating on Unilocal.But there you are. So I have to give something.
Maybe someone will read this and change the policy.