Monkey Sports Superstore

First stop at the Monkey yesterday. Pretty happy overall.
We got 2 sets of skates sharpened — good price, done pretty quick and everyone we interacted with was very friendly.
Grabbed some new laces and skate covers as well. Grazed the whole store and they have a TON of equipment in there. I don’t have a good reference on prices because I am very out of that loop. The mini rink seemed like a cool little area for the kids.
I’m sure we will be back.

This is a difficult review to write because I have had mixed experiences here. Also I would really like this store to work because it is a good idea and I love the Monkey Sports company. I have spent thousands of dollars with this company primarily through their website. I get all the emails and am usually able to score some good deals on out of season clearance stuff. I was excited when this store opened and when their staff was less than knowledgable I wrote it off as «working out the bugs!» However my experience this week feels like the last straw!
I took my son in to buy a new baseball bat as he is on an All-​Star team and has grown quite a bit over the season. They had some decent deals and after trying to find the right bat we settled on one that he felt good with. He was not allowed to hit with it because they only let them hit with demos and they had NO demos that were his size/​style so we did the best we could. After buying it yesterday I got my regular email from the MonkeySports and as I was perusing the website I happened to see the bat I just bought for $ 50 less than what I paid. I called the customer service line and informed them of my purchase and that he had used the bat already (not able to be returned) they told me it should be no problem to just take it back to the store and they would refund the difference. NO SUCH LUCK we returned to the store and were informed that they are two totally different entities and they would do NOTHING for me! Apparently I had spoken to someone at «corporate» and the store would not work with me! So, I have decided I guess I will deal only with the website and not shop in the store anymore! I have had great experiences with the website even returning items at no charge! With this poor level of customer service it is no wonder retail stores are going out of business! It makes me sad because I would always prefer to keep my money in my community but I do not like to be treated this way. Over $ 50!

Sports monkey recently opened in Derry in the old Wal-​Mart building next to Ocean State Job Lot.
We are a hockey family so this place is paradise!
I have never saw so much specialized hockey equipment in one place.
Hockey Monkey also offers roller blades, lacrosse equipment, and softball.
I love that they have a indoor mini rink to try out sticks as well as a batting cage! Cool!
The staff are friendly and awesome and you can really find some deals, as today everything was 20% off the posted price.