Panera Bread

Good one!!. One of the good places to eat

Wrote them a complaint about the Steak and White Cheddar Panini. Response was rude and argumentative. My problem with the sandwich is that nowhere did the menu or server mention that the sandwich would have a pungent horseradish sauce on it!!! (I happen to like horseradish but this was horrible!!). The sauce had such a strong flavor that you could not even taste any steak or cheese (and there was very little steak on it to start with). The response to my complaint admitted that they do not post that they put the sauce on but that I could have asked for a listing of their ingredients from the manager. What??? When you order a steak and cheese sandwich I don’t think anyone asks for a listing of ingredients because you expect just steak and cheese, right? A condiment that has such a strong flavor should always be listed on all the menus as the sandwich could have been made without the horseradish. In any case, their food is definitely not the best for the price you pay and I won’t be going back. P. S.: Many times the sales people who come to where I work will treat us to lunch and sometimes they bring Panera. I assume that it’s because the sales people spend hundreds of dollars on these lunches (corporate credit card of course) that the sandwiches they bring us are much bigger and stuffed much more generously than any sandwiches I have bought myself when I have visited their restaurants.

Seems to be priced on the high side, but the adage is true. «You get what you pay for here». Always good stuff

I love Panera! Super cheap and super delicious. Good place to go when you want to meet up with friends. Sometimes the bread seems a little stale which is always upsetting but it’s still delicious. I love the chicken Caesar sandwhich and the broccoli cheddar soup in a bread bowl! And the green tea is super yummy, but probably loaded with sugar.

This is likely the first and last time I’ll go to this location…
I’ve been a fan of Panera for 12 years, often driving 30 – 40 minutes to get my «fix» before you guys had a real presence in New Hampshire; even after being diagnosed with Celiac’s, I’ve stayed a fan for the Chai and other items I can still enjoy. This location? Worst customer service I’ve both experienced and observed at a PB location anywhere.
With a minimal crowd at 9am on a Thursday (there was no one waiting for ordered items, four cars in the lot), I stood there while five different employees milled around behind the counter. Not one of them was interested in taking my order. Four minutes passed, and there were now four others waiting to order behind me.
«Can I take an order? Who’s first? I have no idea which one of you is first.» Not an apology or a friendly word – just brass tacks and obvious incompetence.
After I received my half-​filled chai, I was walking out, and heard two separate people politely complaining (if there is such a thing) as well… One was about their order, and another, who had made use of the online order, was detailing (patiently and politely) how this was the third time she’s used it for this location, and every time, the order has been late and incorrect.
The environment is nice, but it’s clear that I’m not the only one dissatisfied by the personnel and their failure to a) complete their tasks effectively and b) be nice.
I’ve worked in the service industry, and yes, it’s not the highlight of anyone’s career – people can be rude and wrong, and even mean… but I’m a firm believer in doing your job well. This place needs to get a handle on Customer Service 101.

I’m completely done with this location. In the last 6 visits I have not had an order made correctly, and today I was picking up a catering order, and they had no idea it was supposed to be ready. I’m now sitting here late for a pre-​wedding groomsman photo waiting for a panicked staff to complete my order. I only come here because it’s convenient, now I would rather drive an extra 10 minutes somewhere else than come here again.

For Panera in general, I think the food looks better than it tastes.

It was alright. Asiago roast beef was good but chicken salad was on a soggy untoasted piece of white bread. I like the chips that they have but overall, it’s not my favorite place. It can be good but, for the price, you could anywhere else for more value.

Geez I forgot how much I love this place. Asiago Roast Beef, yummy

Was visiting a friend in Londonberry, NH and stopped in for breakfast. The staff was very friendly and helpful in recommending a Mediterranean Egg White on Ciabatta. It was delicious. Will definitely stop in again when I am in the area.

Seriously, how long with this place remain open?
This review is not about the food, its Panera so the quality is pretty consistent. My guess there is only 1 way to make anything at Panera regardless if you make it in Derry, NH or Oshkosh, WI.
What is a disaster here are the people that work there. You order a loaf of bread, sliced, if they get the width correct, thick or thin, and thats a big if they get that right, where do the ends and sometimes the next slice go? Into slicer heaven?
I want the packaging contract at Panera. You get a bag, then a box and then another bag to put it all in.
The training that Panera tried to complete here is a total failure. It should not take me 10 minutes to purchase a baguette!!!
So I will continue to stop by from time to time for some good pastries or a loaf of bread, but I do not see how this branch of Panera will survive past Labor Day 2013.
My god fire everyone and start over.

This panera is great. Very friendly staff and really good food.
I’ve tried a few of the salads and loved them all. I just tried their breakfast today and it was great, everything was fresh and tasty unlike other breakfast sandwich places. This is my go to place for a good healthy meal!

So glad to have a Panera nearby! My kids and I loved it. The kids mac n cheese is always a hit and so are the soups. We had an issue with our lunch but was quickly resolved when I brought it up to the staff. We also left there with a dozen chocolate chip cookies for our troubles. We’ll be going back again very soon!

So excited that they finally put a Panera in Derry. Great food and atmosphere.