Broken Arrow Wear

If I could I would give zero stars. I paid a total of $ 150 for original artwork design and mock-​ups. Rather than providing original art, their artist took images off the Internet which wound up being copyrighted images. By so doing, I was forced into obtaining copyright permissions from the original artist. Their theft of art from the Internet was an unpleasant fiasco to put it mildly. The copyright permissions cost me an additional $ 500. When confronted by the agent for the artist of the artwork that was copied, they lied and told the agent that I had given them the illustration and they had no idea that it was a copyrighted image.
The company was also advised of a firm deadline when I first contacted them 1−½ months in advance of our event. The company dragged their feet until our expected delivery date would be after our event was over. While advertising that they cover the cost of shipping, they procrastinated so long that we were forced to pay for the expedited shipping costs.
When I requested my initial quotes, I specifically asked for quotes for the minimal number of shirts we could possibly order so as I’d know what to collect from our club members. After collecting from our club members and placing the order, the final invoices were much higher than what I was quoted.
Very unprofessional and extremely unethical company. Will never do business with them again. I’d highly recommend others steer clear as well.

This company is outright dishonest in their business practices and claims of customer satisfaction. In my situation, the prices quoted on their website for the t-​shirts I was ordering was completely incorrect (it only included the t-​shirts but not the screen printing so my order ended up being double the quoted price). I ran several quotes over several days to look at different options so it wasn’t a one time glitch in the system. I only found out the real price after I made a non-​refundable deposit, of which I was only notified that it was non-​refundable after it was paid. When I received the t-​shirts, they were marked up all over the front from the screen printing process. I brought this to their attention and was told that I needed to wash the t-​shirts to get that out. These are supposed to be sold as new items meaning I would have to delicately wash them and press them to try and get them to look «new» again myself. What’s the point of buying a new items if you have to then clean and press it yourself to try and make it sellable. I attempted to trouble shoot these situations with their sales team and it was one excuse after another as to why they couldn’t stand behind their business claims and they had no intention of trying to correct their mistakes. As soon as they get your money, you can forget about getting any decent customer service or quality product. I do not recommend using them at all!

Cheapest looking printing I have seen. 100% guarantee is worthless. We agreed on the hoodies looking a certain way verbally and with several emails they promised they could deliver when we got the shirts back they were nothing like what we discussed not something I could sell… horrible don’t waste your money.

I needed a nice quality looking hoodie with our company logo that would represent the company and make our courier drivers look good every time we presented ourselves to the customer. I found a local embroidery shop that would have had the job done within 5 days, so like if I dropped in Monday morning with the design, he would have it for me Friday afternoon. Only issue was that he was a little expensive $ 95 and he didn’t have ⁸⁰⁄₂₀ material Cotton/​Polyester. So I went online and inquired to a couple of companies. Some companies were a bit lower in price and some wanted a 6 minimum order. I found Broken Arrow Wear and specifically wrote on their inquiry web site: «I want a hooded sweatshirt with zipper ⁸⁰⁄₂₀ cotton/​poly. Can it be done, I just need one for now, Then if the rest of the crew likes it, possible 10 more.» Along with it I sent a decal type jpg of the design. I need to point out that the representative seemed very good at what she did as a sales person. So as our email conversations trolled along from Feb 19, 2013 to Mar 1, 2013, I finally received my jacket and shirt on March 18, 2013 with the SHOCK of a silk screened logo, their term is called «digital print»
Throughout our emails I mentioned embroid 5 times, that should have been a flag to figure out I want an embroidered product. I sent them an example on how our jackets look with our embroidered logo and told them I wanted it this way.
I never got to speak with a supervisor, but from their representative the Biggies said it’s my issue. Not even a compromise, the only thing they would do is redo the order with a minimum of 6 jackets. I would of paid for the one jacket, but there is no way I will pay for 6 jackets especially if I’m just testing to see what it looks like, $ 74.42 is a lot of money especially if I’m doing this on my own for the company. What makes it bad is when you go and proof the final design on their website, it only gives you one choice to pick the art design which reads «Digital» I’ve worked with embroidery and I had to scan pictures and we called it a «Digital Design» To me on their website they should have 2 options to choose. «Print» and «Embroidery», just like what they advertise on their website. After all the hoopla, I actually took the time to check out the silk screen logo and it’s bad. This was the reason why I don’t like silk screen logo’s for company attire, it just cheapens who you represent. Anyways, I have no grudges with the sales people, they just have a job to do. But I do have animosity against the higher ups. They saw the picture and they knew what I was wanting and they understand a mistake was made between myself, the sales person and their website. Bottom line is, when your spending money that you don’t have, CALL the company, don’t rely on emails and websites.
My picture I sent:
What they sent:
Website 1 for Proofing:
Website 2 for Proofing: