SmartStyle

My husband and I are hardly ever in town (since we work up North). We went into this particular salon the night before to make an appointment for the following afternoon. All we wanted was a trim up for him (like around the ears and neck) and eye brow waxes for the both of us. Super simple, quick stuff, right?
The lady (short blonde hair) was very pleasant and helpful setting up the appointment. Something to keep in mind, I saw the appointment book and it was completely empty for the day we were scheduled to come in. We scheduled our appointment for 1 PM and the nice lady had put down my name and phone number. Again, I saw all of this put down.
Moving forward,
My husband and I showed up about 30 minutes early. A different lady was in the salon and she looked really stressed. When we got to speak with her she said that there’s a 3 hour wait. We informed her we had an appointment at 1 and she responded with, «oh you’re K.D. Yeah that stylist didn’t show up today. You’re gonna have to come in another day.»
I pointed out that we were getting on a plane today and wouldn’t be back in. Then she said,” my manager said IF THEY SHOW UP then give them
a discount for a different time.” Then she proceeded with a rather fake apology and we left.
So here is my spiel–
I saw the book for the entire day and it was empty! I had a set time, even if my stylist didn’t show you could have kept my block, right?
We weren’t demanding exquisite styles and highlights and a back massage? AND the whole demeanor of that stylist was extremely off-​outing, she did not seem to care at all. ALSO, could you not have called us to let us know so we could make other plans? Nope, apparently that’s too difficult.
Don’t waste your time here, hop across the street to Great Clips. They got my husband in about 5 minutes and were super nice. I’ll be sticking with my Aveda Spas, even for simple maintenance.